Hackney's on Lake

Review summary

1. P

   Phil

   Chicago1 review

   1.0

   Dined today

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   Taking into account that St. Patrick’s Day weekend is a busy time at Hackney’s there is NO excuse why waited over an hour for any food. While we were waiting, we saw other tables that were seated AFTER us get what appeared to be the exact same food we ordered. When our appetizer finally arrived, we expressed our displeasure with the service and the “manager” immediately offered to comp our meal. It was an unfortunate experience at one of our favorite restaurants.
   

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2. K

   Kerin O’Rourke VIP

   Indiana8 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great waitress and fun atmospheres with bag pipes
   

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3. M

   Mike

   Chicago1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was great food was great Shannon rovers showed up and played
   

   Hackney's on LakeResponded 1 day ago

   Sounds like a perfect night! We're so glad you enjoyed the food, service, and the Shannon Rovers surprise visit—nothing beats that energy! Hope to see you again soon!
   

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4. S

   Sean VIP

   Chicago6 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love Hackney’s! Always an awesome experience and great food no matter the season.
   

   Hackney's on LakeResponded 1 day ago

   Thank you! We love being your go-to spot year-round!
   

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5. J

   Jay

   Chicago11 reviews

   5.0

   Dined on 6 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Been coming to this restaurant for over 62 years! It hasn't just remained the same it has gotten better as the menu has expanded. Love the burgers and the onion loaf is to die for!
   

   Hackney's on LakeResponded 1 day ago

   Wow—62 years! That truly means so much to us! We’re grateful to have you as part of our story and appreciate your continued support and love for our Hackneyburger and Onion Loaf.
   

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6. R

   Rod

   Chicago698 reviews

   5.0

   Dined on 5 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wed Noon reservations seated immediately. Good food & service. Onion Loaf to die for!
   

   Hackney's on LakeResponded 1 day ago

   Thank you for your continued support over the years, it means so much to us! We're so glad you enjoyed everything, and we can't wait to see you again soon!
   

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7. R

   Rick VIP

   Chicago49 reviews

   5.0

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A very nice place to get really good food. Everything is always good.
   

   Hackney's on LakeResponded 1 day ago

   Thank you so much for your kind words! We're thrilled to hear you always enjoy your meals with us.
   

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8. E

   Eileen

   Chicago8 reviews

   5.0

   Dined on 26 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was so good. Had the new Smash Burger for lunch and it was delicious! The place is gearing up for St. Patrick's Day with shamrock decor and we had an Irish coffee after our meal to kick off the season! Our server was attentive and so nice and we noticed the great new tables and updated streamlined menus. We are regulars there so enjoying all the upgrades that have happened. Can't go wrong with lunch or dinner here. Plenty of space and tables to accomodate large groups. Also very kid friendly. For a fun, casual restaurant with friendly staff and great food Hackney's is the place. And don't for get to order the old classics like the onion loaf and the Hackney burger on dark rye!!
   

   Hackney's on LakeResponded on 3 March 2025

   Thank you Eileen for your wonderful review! We're so glad you enjoyed the Smash Burger and got into the St. Patrick’s Day spirit with us. It means a lot to hear that our regulars appreciate the updates, and we love being a go-to spot for great food and a welcoming atmosphere. Looking forward to seeing you again soon!
   

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9. K

   Kim812 VIP

   Chicago75 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Consistently delicious. A warm comfort to look forward too.
   

   Hackney's on LakeResponded on 24 February 2025

   Thank you so much! We're thrilled to be a comforting and delicious spot for you. Hope to see you again soon!
   

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10. G

    Gary

    Kansas City2 reviews

    2.0

    Dined on 17 February 2025

    1. Overall 2
    2. Food 2
    3. Service 5
    4. Ambience 2

    Was very excited to go there. The waitress was lovely. They did not have hamburger buns. Was quite surprised a hamburger place was out of buns. They had some excuse for why they did not have buns. How difficult would it be to run down to the local jewel and grab every bun they had. The place is in this disrepair. Overhead fixture was dangling from the ceiling as well as the fan. Food was average.  Was so disappointed and sadly would never go back. I never give bad reviews. This is a 1st.
    

    Hackney's on LakeResponded on 24 February 2025

    We’re really sorry to hear about your experience with us Gary. Running out of buns is definitely not something we ever want to happen, and we understand how frustrating that must have been. We appreciate your kind words about your waitress and your honest feedback about the food and atmosphere. We know we have some things to work on, and we’re always trying to improve. While we’re disappointed we let you down, we do hope you might give us another chance in the future.
    

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