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Haidilao The O2, London, London

Haidilao The O2

4.7
4.7
201 Reviews
£26 to £40
Chinese
  • Hot spot
  • Good for special occasions
  • Good for groups
Hotpot is one of the most signature Chinese cuisines that has been enjoyed for centuries. It is a communal meal where a pot of simmering broth is placed in the centre of the table, and diners can choose from a wide range of ingredients, such as thinly sliced meats, seafood, vegetables, mushrooms and noodles to cook in their chosen flavour of the broth. After which, diners can savour the cooked food in customisable dipping sauces and seasonings.

At Haidilao Hotpot, we are committed to providing a unique and enjoyable dining experience that combines delicious food, a cosy and intimate ambience, and exceptional customer service.

Not bookable

This restaurant is temporarily offline. Please contact the restaurant directly or check back shortly for availability.

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Additional information

  • Dining style
    Casual Dining
  • Price
    £26 to £40
  • Cuisines
    Chinese, Sichuan
  • Hours of Operation
    Mon 15:00–22:00 Tue–Thu 11:30–22:00 Fri, Sat 11:30–22:30 Sun 11:00–22:00
  • Phone number
    07340 681849
  • Payment Options
    AMEX, Mastercard, Visa
  • Dress code
    Casual Dress

Menu

At present, we do not have menu information for this restaurant. Please see their website or wait to visit the restaurant to learn more.

What 201 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.7
4.7 based on recent ratings
  • 4.7Food
  • 4.7Service
  • 4.6Ambience
  • 4.3Value

Noise • Moderate

Loved For

  • London

    Chinese

  • South East London

    Best Overall

  • South East London

    Best Service

  • South East London

    Best Ambience

  • South East London

    Innovative

  • South East London

    Hot spot

Review summary

AI-generated from verified diner reviews
Haidilao The O2 offers an "amazing" dining experience with attentive staff and a vibrant atmosphere. Guests rave about the "exceptional service," diverse menu, and delicious food. First-timers are recommended to try different soup bases. Despite minor complaints about portion size and cleanliness, many highlight the restaurant as the "best in London."

201 Reviews

  1. Jereemae

    London

    1 review

    5.0

    1 review

    Dined 7 days ago

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Haidilao has a nice and friendly ambience then food taste good as well. All meats taste nice especially the sukiyaki soup its very flavourful. I hope they will add some barbecue experience as well

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  2. Adriana

    London

    1 review

    2.0

    1 review

    Dined on 14 November 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 1
    Terrible experience! The waitress couldn’t speak basic english, the service was really bad. Not going back there for sure.

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  3. Nichcha

    Thailand

    1 review

    5.0

    1 review

    Dined on 12 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great experience! The staff were super friendly and helpful, making me feel right at home. The food was tasty and the one-person set menu was surprisingly affordable. Perfect for a good meal without fuss. Highly recommend!

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  4. Francesca

    London

    3 reviews

    5.0

    3 reviews

    Dined on 8 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    10/10 as always. Delicious food, great service, amazing noodle man. No complaints.

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  5. Laurence

    London

    1 review

    5.0

    1 review

    Dined on 31 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great experience, excellent dishes on display and very helpful/friendly staff members!

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  6. Jack

    Yorkshire

    1 review

    4.0

    1 review

    Dined on 30 October 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4
    Great Hot Pot really good all over the world you can enjoy the same brand

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  7. Lisa

    London

    2 reviews

    3.0

    2 reviews

    Dined on 28 October 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 4
    We were rushing to the dinner after landing at Heathrow Airport, and only realised the closing time was 10 PM! Upon arriving at the restaurant, I went in to approach the service staff who were surprised to see us. The service were not great and below expectations from those experienced in Singapore or China. The female waiting staff whom I approached frowned when I asked about the sauce station! Better still, we were asked to pay for the bill as the cash toll was closing. The overall service was compensated by a European lady who served us with care and smiling face toward the end of our meal. Because it is HAIDILAO, we had to go back again 😊

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  8. Kennis

    London

    2 reviews

    5.0

    2 reviews

    Dined on 28 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    very nice experience! I went there when they have a lunch promotion, my partner was so impressed with the birthday song celebration!

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  9. Pritisha

    London

    1 review

    5.0

    1 review

    Dined on 18 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Had a great time, staff were attentive and friendly :)

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  10. Daisy

    London

    1 review

    5.0

    1 review

    Dined on 14 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Really good food, amazing customer service, very attentive. Only complaint is they didn’t sing happy birthday to my friend!

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FAQs

Haidilao The O2 does offer delivery in partnership with Deliveroo. Haidilao The O2 also offers takeout which you can order by calling the restaurant at 07340 681849.

Haidilao The O2 is rated 4.7 stars by 201 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Not bookable

This restaurant is temporarily offline. Please contact the restaurant directly or check back shortly for availability.

Order delivery or takeout

Google Map for Haidilao The O2

UNIT 7.09, THE O2, PENINSULA SQUARE, London, London SE10 0DX

Additional information

  • Area
    Greenwich
  • Hours of Operation
    Mon 15:00–22:00 Tue–Thu 11:30–22:00 Fri, Sat 11:30–22:30 Sun 11:00–22:00
  • Price
    £26 to £40
  • Cuisines
    Chinese, Sichuan
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    None
  • Payment Options
    AMEX, Mastercard, Visa
  • Additional
    Beer, Delivery, Entertainment, Outdoor Smoking Area, Private Room, Takeaway, Wheelchair Access, Wine
  • Phone number
    07340 681849
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