Hakkasan - Fontainebleau Miami Beach

Hakkasan - Fontainebleau Miami Beach reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jim VIP

   Miami25 reviews

   4.0

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 5

   Good restaurant- I recommend. The food was tasty. We had a waiter who was not friendly. Perhaps because the waiters know they are going to get their 20% tip anyway. I don't understand such a policy. If the tip is "included," then isn't it just part of the bill? It creates a dynamic where the waiters just do their basic job, like ours did. And ours never smiled, nor showed any warmth to us. That dampens the evening a little bit.
   

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2. J

   Jaydip VIP

   New York City9 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the best Chinese cuisine experience! Cannot wait to go back again :)
   

   Hakkasan - Fontainebleau Miami BeachResponded today

   Dear Jaydip, Thank you so much for your kind words. We are absolutely delighted to hear that you had one of the best Chinese cuisine experiences with us. Our team works hard to ensure that every dish we serve reflects the flavors and quality that our guests deserve, and it’s wonderful to know that you enjoyed it so much. We are grateful for your support and can’t wait to have you back for another memorable meal. Your enthusiasm truly motivates us to continue delivering exceptional dining experiences. We look forward to welcoming you again soon, and we hope your next visit is just as enjoyable as the last! Regards, Andy Guest Experience Team.
   

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3. M

   Magda

   Dallas1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional across the board from ambiance to service and food. A must have, best steak around.
   

   Hakkasan - Fontainebleau Miami BeachResponded 1 day ago

   Dear Magda Thank you for sharing your wonderful feedback about Hakkasan! We're thrilled to hear that you found everything exceptional, from the ambiance to the service and food. It's great to know that you enjoyed the steak and consider it a must-have. Your comments are greatly appreciated, and we look forward to welcoming you back for another outstanding dining experience soon. Best regards Luis Guest Experience Team Fontainebleau, Miami Beach, FL
   

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4. s

   susan

   Greater Boston1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service - from wine selections to unique food options. Business meal that was very much appreciated.
   

   Hakkasan - Fontainebleau Miami BeachResponded 3 days ago

   Dear Susan, Thank you for the amazing review, we're so happy to hear that you enjoyed our wine selections and unique food options. We truly appreciate your feedback and look forward to welcoming you back for another fantastic dining experience. Best regards Natalie Guest experience team
   

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5. K

   Keb1569

   Greater Boston7 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic dishes, great service and atmosphere. Highly recommend the hot and sour soup, dim sum platter, noodles, and side of bok choy. It's on the pricier side but you are paying for the resort location.
   

   Hakkasan - Fontainebleau Miami BeachResponded 3 days ago

   Dear Keb1569, Thank you so much for your wonderful review, we are delighted to hear that you enjoyed the dishes, service, and overall atmosphere. We look forward to welcoming you again in the future. Best regards Natalie Guest experience team
   

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6. S

   Sandy VIP

   Chicago33 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Ambience was nice for a romantic dinner but could dine with anyone. My honey sea bass was excellent. We also ordered a side of asparagus which was great. Drinks were served in tall glasses and delicious!
   

   Hakkasan - Fontainebleau Miami BeachResponded 6 days ago

   Dear Sandy, Thank you for taking the time to share your feedback. We're sorry to hear that the service did not meet your expectations, we will be addressing your feedback with our team to ensure we provide the attentive and thorough service our guests deserve. We hope you'll give us another opportunity to provide you with an outstanding dining experience next time. Best regards Natalie Guest experience team
   

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7. OT

   OpenTable Diner VIP

   New York City10 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   I had fined at their restaurant in London which was fabulous and expected a similar experience. Unfortunately, the noise level was unbearable. The food was mediocre at best. Not the dining experience of expected!
   

   Hakkasan - Fontainebleau Miami BeachResponded 5 days ago

   Dear Guest, Thank you for sharing your feedback. We regret that your experience did not meet your expectations, particularly regarding the noise level and food quality. Your comments are valuable to us, and we will share them with our team to ensure improvements are made. We appreciate your visit and hope to provide a better dining experience in the future. Sincerely, Guest Experience Team Hakkasan – Fontainebleau Miami Beach
   

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8. BI

   BrookI VIP

   Nashville2 reviews

   1.0

   Dined on 7 March 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We’ve visited this restaurant at least five times and this will be our last. Terrible service. We have never asked to see a manager when dining out and we did on this occasion. One never came. Spend your time and money anywhere else.
   

   Hakkasan - Fontainebleau Miami BeachResponded 7 days ago

   Dear Brookl, "Thank you for being a loyal guest and for sharing your honest experience with us. We’re deeply sorry to hear that your most recent visit fell so far below the standards you’ve come to expect. The lack of attentive service and the unavailability of a manager are absolutely not the kind of experience we strive to provide, and we regret that this situation caused such frustration. Your feedback is invaluable, and we will be addressing this internally to ensure improvements are made. We hope you might consider giving us another chance to provide you with the exceptional service you deserve Best regards, Jane Guest experience team
   

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9. OT

   OpenTable Diner

   Fort Lauderdale1 review

   4.0

   Dined on 7 March 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Find was amazing. A bit pricey but the fact that the food was amazing made up for it. What I did not apt was the waiter telling us we had to leave cause they needed the table. It was 1 hour and 53 minutes. I understand that there are other reservations but had he given us out last 10-15 minutes to finish out conversation, our dinner would have been amazing
   

   Hakkasan - Fontainebleau Miami BeachResponded 7 days ago

   Thank you for sharing your experience with us. We’re thrilled to hear that you found the food amazing, as we strive to deliver unforgettable dining moments. We also appreciate your understanding of reservation policies but truly regret that your experience was impacted by how the situation was handled. Your feedback is incredibly valuable, and we will ensure to address this with our team to improve how we communicate and accommodate guests in the future. We hope to have the pleasure of welcoming you back for a more seamless and enjoyable dining experience next time Best regards, Jane Guest experience team
   

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10. A

    Alyssa VIP

    Greater Boston2 reviews

    5.0

    Dined on 3 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great ambiance and the food was absolutely incredible. Wish I lived closer, I would go all the time.
    

    Hakkasan - Fontainebleau Miami BeachResponded on 4 March 2025

    Dear Alyssa, Thank you for your kind words! We’re thrilled to hear you enjoyed the ambiance and found the food incredible. We wish you lived closer too – but we’d love to welcome you back whenever you’re in the area! Best regards, Andy Fontainebleau Experience Team
    

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