Ham Yard Bar and Restaurant

Review summary

1. J

   James VIP

   London5 reviews

   3.0

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Not bad, but had better for the price. Got our order wrong in first instance and not that vibey
   

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2. M

   Max

   London2 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   I wanted to share some feedback regarding our recent visit to your restaurant, as we were quite disappointed with our experience. To begin with, when we arrived, the host was unable to locate our reservation in the system, despite us showing a confirmed booking on the OpenTable app. Even after we reiterated that we had a reservation and provided proof, she insisted that it wasn’t in her system, making it feel as though the issue was on our end rather than a technical error that should have been handled internally. This created an unnecessarily frustrating start to our evening. Once seated, we also noticed a lack of consistency in how guests were addressed. The waiter referred to some members of our group in a polite and welcoming manner while addressing one individual—who is of a different ethnicity than the rest of our group—in a noticeably different and less respectful way. This discrepancy in service was uncomfortable and unacceptable, as every guest should receive the same level of courtesy and professionalism, regardless of background. Given the cost of our meal, we had high expectations and were looking forward to an enjoyable dining experience. However, the combination of the reservation issue and the service left us feeling unwelcome and dissatisfied. A strong customer-first approach should ensure that every guest is treated with equal respect. We wanted to bring this to your attention in the hopes that future guests do not have a similar experience.
   

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3. G

   Gillian

   London8 reviews

   3.0

   Dined on 18 February 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Due to open table app not registering our booking - we had to plead for a table
   

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4. M

   Melodie

   London9 reviews

   4.0

   Dined on 17 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Need a civilized enclave away from the madness of the West End? If you stick to the set menu at Ham Yard, you'll get reasonable value too. Great staff, good food, gorgeous spacious setting. The drinks are rather overpriced though. There's a dry house white for £13.00 (which I didn't personally like) but anything other than that by the glass is upwards of £23. I think that's too steep, even in today's economy. I'd have liked a medium wine but was not prepared to pay £30 for one glass. Also, the set menu is advertised as being from 12pm to 6pm and 9pm to 10:30pm. We booked for 9.45 but initially were told the set menu wasn't available, although we did have it in the end. The staff were lovely about it, but it seemed a bit off. Having made those few criticisms, I wouldn't hesitate to recommend this place as a haven from the madding crowd and with the most divine puddings, if your purse can take it....
   

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5. K

   Kelly Valentine

   London15 reviews

   4.0

   Dined on 13 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Vibrant buzy restaurant and bar . Excellent friendly service. Can’t go wrong
   

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6. r

   russell VIP

   London121 reviews

   5.0

   Dined on 31 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and good and wine list really good too. Really like it here for special occasions
   

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7. J

   Jackie

   London12 reviews

   5.0

   Dined on 31 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent value. Beautiful dining area. Food was great
   

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8. A

   Abhineet VIP

   London105 reviews

   4.0

   Dined on 14 January 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Ham Yard is an excellent hotel with a beautiful restaurant. It is hidden away but once inside you can enjoy the modern and chic settings. The food was wonderful and service exceptional. It is good for business lunches or friends get togethers as well. A pretty large restaurant as well. A bit steep on pricing but then you get all the above.
   

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9. E

   Ebrima

   London5 reviews

   4.0

   Dined on 2 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great venue, with very welcoming and attentive staff. Had a comfy booth that was ideal to catch up with friends. Food was good quality and arrived quickly. Overall great experience and I will return
   

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10. C

    Chris

    London69 reviews

    5.0

    Dined on 31 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Had a lovely New Year's Eve dinner at the Ham Yard restaurant / hotel. The ambiance is lovely, located minutes away from Piccadilly Circus and SOHO but in a quiet courtyard out of the busy area. The restaurant is beautiful and spacious, and the fixed price menu was great over-all.
    

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