Harriet's

Review summary

1. OT

   OpenTable Diner

   Kansas City2 reviews

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 4
   3. Service 5
   4. Ambience 5

   I wanted to share a recent experience my husband and I had at Harriet's on the evening of March 8, 2025, during our stay at the 1 West Hollywood Hotel. We checked into the hotel around 5:30 p.m. and, after settling in, decided to visit Harriet’s. Knowing we didn't have a reservation, we were happy to have a drink at the bar. However, after ordering, we noticed several open seating areas and asked the hostess, Kat, if there were any cancellations or last-minute openings. She informed us that there were no available tables. We decided to grab a drink in the lobby but, while doing so, noticed on OpenTable that a reservation for 7:30 p.m. had become available. We quickly booked it. When we returned, we were seated promptly, and the service was great initially. We ordered food and drinks, and our waitress checked on us. When she inquired if we were ready to settle the bill or wanted another round, we told her we’d likely order another drink. She said that was no problem and would return shortly to check on us again. However, about five minutes later, Kat came to our table and informed us that we needed to vacate our table because we had been seated for 1.5 hours, which was the maximum time allowed. This was frustrating, especially considering that there were several other open tables nearby. When we mentioned that our waitress had just checked in with us and was expected to return, Kat responded in a patronizing manner. Feeling uncomfortable, we decided to ask for our check. While waiting for the check, I checked OpenTable again and saw a 9:00 p.m. reservation was available. I called Kat over to offer some feedback, suggesting that guests should be informed at the time of seating that they have a 1.5-hour time limit. I also recommended that all wait staff be made aware of this policy. I showed her that I was able to extend the reservation on OpenTable, but she told me in a curt and patronizing manner that she could override it. Overall, rude and classless.
   

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2. OT

   OpenTable Diner

   Washington DC1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 5

   Sunset reso is best. Otherwise it’s not worth it to get food. Drinks were good though.
   

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3. A

   Antonia VIP

   Los Angeles2 reviews

   1.0

   Dined on 9 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The host sat us only for the waiter to tell us the kitchen was closed earlier before our reservation time!!
   

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4. c

   check the credits

   Los Angeles1 review

   1.0

   Dined on 8 February 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   Music needs to be turned down to ambiance level during dinner hours couldn't hear the waitress or person next to me. Also the waitresses are more likely models than servers and suck at their job.
   

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5. E

   Eric

   Los Angeles1 review

   4.0

   Dined on 29 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was great, amazing DJ and our server Brooke J. was friendly and attentive. Had the Korean short ribs and wife had the tiger rolls both were really tasty. Great experience overall will definitely be back
   

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6. M

   Miranda VIP

   Los Angeles2 reviews

   4.0

   Dined on 22 December 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   The servers are so sweet always, great DJs, one of the best views in LA & I love the security guard with the ponytail. I hate that I don’t remember his name but he’s always so kind to me and my sister when we come in 🤍
   

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7. z

   zoe

   Los Angeles1 review

   1.0

   Dined on 7 December 2024

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 1

   My friend who I was meeting was unable to valet due to the valet being full , I waited 40 minutes and as he had a broken toe he could not walk super far. Therefore after one drink and both waiting forever for the valet to open up we decided to leave. It was 8pm, strange to have a full valet and no one that's able to help so early in the night.
   

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8. E

   Eman VIP

   Miami3 reviews

   1.0

   Dined on 24 November 2024

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 1

   The place is managing the concept wrong . 7:30pm , 3 tables and the dj is blasting electronic music so loud you can’t hear each other or the server . Server was probably a bottle server as she gave the impression to be disinterested we were ordering dinner . Drinks took a long time , had to ask for water. Had to waive down 3 service staff to order a drink and then got a lecture not to place orders with the Busser . Wouldn’t recommend but the food was good . Disappointing for a 1 hotel property .
   

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9. OT

   OpenTable Diner VIP

   Los Angeles3 reviews

   2.0

   Dined on 15 September 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   The views were amazing and the food was outstanding. Everything tasted just wonderful. The service was bad. We only got our waiter to approach us literally after 40 minutes of waiting and sipping on water. After that we had ti call our waiter every time we needed smth. No customer service whatsoever. Again, the food was perfect.
   

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10. k

    kelly VIP

    Los Angeles5 reviews

    1.0

    Dined on 7 September 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    Not coming back, they allowed someone to take our table while we were in the bathroom.
    

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