Hearsay on The Strand - Galveston

Review summary

1. B

   Brad

   VIP

   Kansas City

   6 reviews

   4.0

   6 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Good service and a wide spectrum of beers and entrees.
   

   Hearsay on The Strand - GalvestonResponded 1 day ago

   Hi Brad, Thank you for your feedback! We're glad to hear you enjoyed the service and our selection of beers and entrees. We look forward to welcoming you back soon!
   

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2. F

   Frank

   Central Coast

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food, decor and our waiter was very good. My issue was with the hostess, she clearly saw we were with my elderly husband (81) who walks with a cane. She directed us to the stairs to be seated upstairs. We, of course, said there was no way he was able to navigate the stairs. We noticed three tables downstairs which were empty, we asked for one of those and were told they were reserved (we too had a reservation, we weren't walk ins). Her lack of empathy for the elderly was appalling. She needs basic kindness and understanding and I hope she gets the training to reflect this.
   

   Hearsay on The Strand - GalvestonResponded 1 day ago

   Thank you for your feedback, and we’re so glad to hear that you enjoyed the food, decor, and service. We truly apologize for the experience with the hostess. We take your comments seriously, and we’ll address this with our team to ensure that all guests, especially those with mobility needs, are treated with the kindness and empathy they deserve. We hope to welcome you and your husband back soon for a more positive experience.
   

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3. J

   Joey

   Houston

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was great! Tasted amazing! So was our server Sam. He was extremely attentive and kind. Our bad experience was with the hosts. They were extremely rude. They were taking their stress out on the customers. As we were waiting to be seating my wife thought she heard our name went up to the desk and asked what was the name they had called and the hosts response was “Ma’am, you’re going to have to wait your turn”. Extremely unpleasant. We wanted to leave after that, but we weren’t sure if we would lose the deposit.
   

   Hearsay on The Strand - GalvestonResponded 1 day ago

   Thank you for taking the time to share your experience. We’re happy to hear that you enjoyed the food and Sam’s service, but we sincerely apologize for the unpleasant interaction with the hosts. This is not the standard we strive for, and we’ll address this with our team to ensure that all guests are treated with kindness and respect. We truly appreciate your feedback and hope you’ll consider giving us another chance in the future for a better experience.
   

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4. D

   Daniel

   Houston

   4 reviews

   1.0

   4 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   I was excited to try this restaurant out for the first time, Overall a bad experience since we got there. I’m sure it’s great though.
   

   Hearsay on The Strand - GalvestonResponded 1 day ago

   Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations, especially on your first visit. We take your concerns seriously and will address the issues you mentioned with our team to ensure a better experience moving forward. We hope you’ll consider giving us another chance to provide the excellent experience we aim to deliver.
   

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5. K

   Khalid

   Unspecified

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Surprised my girlfriend here for Valentine's Day and it did not disappoint. The food was excellent and the atmosphere was great. Overall, this experience was exceptional for both of us.
   

   Hearsay on The Strand - GalvestonResponded 1 day ago

   Thank you for choosing us for such a special occasion! We're thrilled to hear that both the food and atmosphere helped make your Valentine's Day celebration exceptional. We look forward to welcoming you and your girlfriend back soon!
   

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6. S

   Shelbi

   Houston

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   We absolutely love Hearsay and cannot wait to come back. The live music was a great touch! Our food and drinks were 5 stars.
   

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   Hearsay on The Strand - GalvestonResponded 1 day ago

   Thank you for your feedback! We're so glad to hear that you loved your experience at Hearsay, especially the live music, food, and drinks. We apologize for the delay with your second round and appreciate you bringing this to our attention. We’ll make sure to address it with our team to ensure a smoother experience next time. We look forward to welcoming you back soon!
   

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7. B

   Bryan

   Houston

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for the Valentine’s Day dinner and it was wonderful. Rickey Davis was singing Frank Sinatra classics, and he was amazing. Food, ambience and service was top notch.
   

   Hearsay on The Strand - GalvestonResponded 1 day ago

   Thank you for sharing your experience! We’re so glad to hear you had a wonderful Valentine’s Day with us and enjoyed Rickey Davis’ performance along with the food, ambiance, and service. We’ll be sure to pass along your kind words about his performance—he'll be thrilled to hear it! We hope to welcome you back soon!
   

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8. T

   Todd

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   When we booked our Valentines dinner we were not made aware of a fixed 4 course meal. We weren’t overly hungry so this was not something we felt would be worth the money. I also made a $40 dollar deposit and am unsure if I will get that back.
   

   Hearsay on The Strand - GalvestonResponded 1 day ago

   Thank you for sharing your feedback. We apologize for the lack of communication about the fixed 4-course menu, and we understand how this could have affected your experience. Regarding the $40 deposit, we’d be happy to look into it and provide a resolution. Please feel free to reach out to us directly so we can assist you further. We’d love to have you and your wife back to experience our regular menu when you're ready.
   

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9. G

   George

   Montana

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Valentine presentation was memorable; food spot on, ambience calming and service(Sam) was excellent
   

   Hearsay on The Strand - GalvestonResponded 1 day ago

   Hi George! Thank you for your kind words! We’re so glad to hear that your Valentine’s Day experience was memorable, and that you enjoyed the food, ambiance, and service. We’ll be sure to pass along your compliments to Sam—he’ll be thrilled to hear it! We look forward to welcoming you back soon!
   

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10. m

    mike

    Dallas

    12 reviews

    5.0

    12 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Just a fantastic dinner experience!! Highly recommended
    

    Hearsay on The Strand - GalvestonResponded 1 day ago

    Thank you for your wonderful feedback! We’re so glad to hear you had a fantastic dinner experience. We truly appreciate the recommendation and look forward to welcoming you back soon!
    

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