Hearsay on The Strand - Galveston

Review summary

1. K

   Karen

   Houston

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service were great! So much fun being there during Mardi Gras!
   

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2. E

   Erin

   Houston

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Steven was a great server. Very friendly, courteous, and professional. Overall, a GREAT dining experience & the food was top notch… EXCELLENT!
   

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3. D

   Dan

   Houston

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Overall great, could have more zinfandel wines. Server was robotic.
   

   Hearsay on The Strand - GalvestonResponded 2 days ago

   Thank you for your feedback, Dan! We're glad you had a great experience overall. We'll definitely take note of your suggestion for more Zinfandel wines and work on making our service feel more personable. Hope to see you again soon!
   

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4. S

   Sara

   VIP

   Greater Boston

   47 reviews

   5.0

   47 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding service. Food was delicious. Extra care was taken to make sure my meal was prepared according to allergies. We were celebrating a special occasion, and were surprised with a delicious dessert after our meal. Very nice atmosphere. We can’t wait to go back!
   

   Hearsay on The Strand - GalvestonResponded 2 days ago

   Thank you so much, Sara! We're thrilled to hear you had a great experience and that we could help make your special occasion memorable. Looking forward to welcoming you back soon!
   

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5. R

   Ryan

   VIP

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter Jacoby was amazing. He did an awesome job getting us whatever we needed. I know he was being trained by someone, but she was a bit rude and we preferred Jacoby coming to our table himself as he was very personable and gave us some recommendations for what to do while down visiting Texas. Would definitely come back but hopefully he is done training by then so we do not need the other waitress.
   

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6. B

   Brad

   VIP

   Kansas City

   6 reviews

   4.0

   6 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Good service and a wide spectrum of beers and entrees.
   

   Hearsay on The Strand - GalvestonResponded 7 days ago

   Hi Brad, Thank you for your feedback! We're glad to hear you enjoyed the service and our selection of beers and entrees. We look forward to welcoming you back soon!
   

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7. F

   Frank

   Central Coast

   5 reviews

   4.0

   5 reviews

   Dined on 16 February 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food, decor and our waiter was very good. My issue was with the hostess, she clearly saw we were with my elderly husband (81) who walks with a cane. She directed us to the stairs to be seated upstairs. We, of course, said there was no way he was able to navigate the stairs. We noticed three tables downstairs which were empty, we asked for one of those and were told they were reserved (we too had a reservation, we weren't walk ins). Her lack of empathy for the elderly was appalling. She needs basic kindness and understanding and I hope she gets the training to reflect this.
   

   Hearsay on The Strand - GalvestonResponded 7 days ago

   Thank you for your feedback, and we’re so glad to hear that you enjoyed the food, decor, and service. We truly apologize for the experience with the hostess. We take your comments seriously, and we’ll address this with our team to ensure that all guests, especially those with mobility needs, are treated with the kindness and empathy they deserve. We hope to welcome you and your husband back soon for a more positive experience.
   

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8. J

   Joey

   Houston

   1 review

   2.0

   1 review

   Dined on 15 February 2025

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was great! Tasted amazing! So was our server Sam. He was extremely attentive and kind. Our bad experience was with the hosts. They were extremely rude. They were taking their stress out on the customers. As we were waiting to be seating my wife thought she heard our name went up to the desk and asked what was the name they had called and the hosts response was “Ma’am, you’re going to have to wait your turn”. Extremely unpleasant. We wanted to leave after that, but we weren’t sure if we would lose the deposit.
   

   Hearsay on The Strand - GalvestonResponded 7 days ago

   Thank you for taking the time to share your experience. We’re happy to hear that you enjoyed the food and Sam’s service, but we sincerely apologize for the unpleasant interaction with the hosts. This is not the standard we strive for, and we’ll address this with our team to ensure that all guests are treated with kindness and respect. We truly appreciate your feedback and hope you’ll consider giving us another chance in the future for a better experience.
   

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9. D

   Daniel

   Houston

   4 reviews

   1.0

   4 reviews

   Dined on 15 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   I was excited to try this restaurant out for the first time, Overall a bad experience since we got there. I’m sure it’s great though.
   

   Hearsay on The Strand - GalvestonResponded 7 days ago

   Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations, especially on your first visit. We take your concerns seriously and will address the issues you mentioned with our team to ensure a better experience moving forward. We hope you’ll consider giving us another chance to provide the excellent experience we aim to deliver.
   

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10. K

    Khalid

    Unspecified

    1 review

    5.0

    1 review

    Dined on 15 February 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Surprised my girlfriend here for Valentine's Day and it did not disappoint. The food was excellent and the atmosphere was great. Overall, this experience was exceptional for both of us.
    

    Hearsay on The Strand - GalvestonResponded 7 days ago

    Thank you for choosing us for such a special occasion! We're thrilled to hear that both the food and atmosphere helped make your Valentine's Day celebration exceptional. We look forward to welcoming you and your girlfriend back soon!
    

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