Hemisphere

Review summary

1. M

   Matt

   New York City1 review

   3.0

   Dined on 17 February 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   3 Adults, 1 Child came to $175, included the already added $25 tip. Not 100% sold on value to dollar amount. If you’re the type that can eat a ton, this is for you. One Roast beef carving station.
   

   HemisphereResponded on 21 February 2025

   Dear Matt, Thank you for dining with us and for sharing your feedback. We’re glad you gave us a try and appreciate your thoughts on the value and experience. Our goal is to provide a diverse and high-quality dining experience, and we understand that value can be perceived differently by each guest. We hope you enjoyed the roast beef carving station and the rest of the buffet selection. If there's anything specific you feel could enhance the experience, we'd love to hear your thoughts. We truly appreciate your input and hope to have the opportunity to serve you again in the future. Sincerely, The Camelback Team
   

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2. l

   lisa VIP

   Philadelphia2 reviews

   1.0

   Dined on 16 February 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Food was mostly inedible, overcooked, old, unappealing, tasteless. Some of the worst food I’ve had in years. Incredibly overpriced for the quality. Waitress was kind.
   

   HemisphereResponded on 21 February 2025

   Dear Lisa, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your dining experience did not meet expectations. Providing high-quality, delicious meals is very important to us, and we regret that we fell short during your visit. We appreciate your kind words about your waitress, and we will be sure to pass along your compliment. If you’re open to it, we’d love the opportunity to learn more about your experience and make things right. Please feel free to reach out to us directly. We value your feedback and hope to have the chance to serve you again in the future. Sincerely, The Camelback Team
   

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3. L

   LaTacia

   Poconos1 review

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff was very nice and polite. I was there for Valentines Day dinner, price for buffet was resonable. The atmosphere was very cozy. The buffet spread was nice, food very delicious, there were so many options of food to choose from, and a nice dessert spread. Restaurant very clean. I would highly recommend Hemisphere, can't wait to go back to eat, I would choose this restaurant every time.
   

   HemisphereResponded on 21 February 2025

   Dear LaTacia, Thank you so much for your kind words and for spending your Valentine’s Day with us at Hemisphere! We're delighted to hear that you enjoyed the cozy atmosphere, delicious buffet spread, and the variety of options we offered. It’s wonderful to know that our staff’s hospitality made your experience even better. Your recommendation means the world to us, and we can't wait to welcome you back for another great meal. See you next time! Best regards, The Camelback team
   

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4. A

   Amy VIP

   Baltimore2 reviews

   1.0

   Dined on 1 January 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Horrible. If I could give zeros I would. Food was horrible. Shrimp weren’t cooked. Did not refill potato bar. Chocolate splattered everywhere from fountain and no care to clean it. It was all over fruit and skewers. Ice cream completely water. Dripping everywhere. Meat was completely full of fat about 1 inch thick and they were trying to serve it at the carving station. Just stay away. $70 per person! Horrible.
   

   HemisphereResponded on 2 January 2025

   Dear Amy, Thank you for sharing your feedback. We’re truly sorry to hear about your disappointing experience. The issues you described regarding the food quality, cleanliness of the stations, and overall presentation fall far below the standards we aim to uphold. Your concerns about the shrimp, potato bar, chocolate fountain, and carving station are serious, and we will immediately address them with our culinary and service teams to ensure these problems are resolved and do not recur. We regret that this experience did not meet your expectations and appreciate you bringing these matters to our attention. Your feedback is invaluable in helping us improve. Best regards, The Camelback Team
   

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5. g

   gina

   New York City1 review

   1.0

   Dined on 1 January 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Food was Terrible. Shrimp was RAW. Meat was burnt. Really awful. I was embarrassed that I picked this place for our New Year’s Eve dinner.
   

   HemisphereResponded on 2 January 2025

   Dear Gina, We sincerely apologize for the disappointing dining experience you had during your New Year’s Eve dinner. We take food quality very seriously and we will address this with our kitchen team to ensure such issues are prevented in the future. We understand your frustration, especially when you were looking forward to a special evening, and we deeply regret that we didn’t meet your expectations. Your feedback is invaluable, and we appreciate you taking the time to share it. We hope you’ll give us another chance to show you the true quality of service and dining that Camelback is known for. Best regards, The Camelback Team
   

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6. M

   Marcel

   New York City1 review

   2.0

   Dined on 1 January 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We thought that we booked New Years’ Eve event. This was simple restaurant with simple buffet food. There was no music, no celebration nothing. They brought me ordered martini drink in glass for white wine. It should not be advertised as New Years Eve celebration. And immediately after I finished my drink the server brought us a check so we got a message we should live. We were there only for 30 min party of 5 people.
   

   HemisphereResponded on 2 January 2025

   Dear Marcel, Thank you for sharing your experience. We deeply regret that your New Year’s Eve visit did not meet your expectations. We understand your disappointment with the lack of music, celebratory atmosphere, and the simplicity of the buffet. We will review how the event was advertised to ensure it accurately reflects the experience. Your feedback about the drink presentation and the feeling of being rushed is also concerning, and we’ll address this with our team to improve our service and hospitality. We apologize for falling short and hope you’ll consider giving us another chance to provide a better experience in the future. Best regards, The Camelback Team
   

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7. L

   Lorraine

   New York City2 reviews

   3.0

   Dined on 31 December 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Most of the food in the buffet was cold, which wasn’t ideal for a $70 meal
   

   HemisphereResponded on 2 January 2025

   Dear Lorraine, Thank you for your feedback. We’re sorry to hear that the buffet did not meet your expectations, particularly regarding the temperature of the food. This is not the standard we strive to maintain, and we’ll address this with our culinary team to ensure that food is served fresh and at the proper temperature. We appreciate your honest comments and hope you’ll consider giving us another chance to provide a dining experience that matches the value and quality you deserve. Best regards, The Camelback Team
   

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8. M

   Mitch

   New York City2 reviews

   5.0

   Dined on 28 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Had an awesome experience. I have a daughter who has celiac disease and the chefs came out and walked us around and let us know they had available that would accommodate, and they did absolutely everything I could’ve ever dreamed of to make sure our experience was pretty much perfect. Our server was also fantastic and I really couldn’t say anything bad really loved it.
   

   HemisphereResponded on 2 January 2025

   Dear Mitch, Thank you for sharing your wonderful experience with us! We're thrilled to hear that our chefs and staff went above and beyond to accommodate your daughter's dietary needs and ensure your visit was as seamless as possible. Providing a safe and enjoyable dining experience for all our guests is a top priority, and it’s rewarding to know we could make your time with us so memorable. Your kind words about our server and team truly mean a lot, and we’ll be sure to share your feedback with them. We look forward to welcoming you and your family back for another exceptional experience! Best regards, The Camelback Team
   

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9. OT

   OpenTable Diner

   Philadelphia1 review

   2.0

   Dined on 26 December 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   The food was mediocre at best. When I booked the Christmas dinner I was expecting a better meal than just typical buffet foods. Definitely not worth the cost. Plus we were charged full price for a child under 10. Glad I caught the oversight before checking out. Very disappointed
   

   HemisphereResponded on 2 January 2025

   Dear valued guest, Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our Christmas dinner did not meet your expectations. We understand how important holiday meals are, and we apologize for not providing the high-quality dining experience you were hoping for. We will review our menu offerings and pricing to ensure they better reflect the value our guests expect. We also apologize for the oversight regarding the child's meal charge and are glad you caught it before checkout. We appreciate you bringing this to our attention, and we’ll work to ensure that such issues don’t occur in the future. Sincerely, The Camelback Team
   

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10. G

    Gabi

    New York City1 review

    2.0

    Dined on 25 December 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    Nothing to write home about. 2 star dining experience
    

    HemisphereResponded on 2 January 2025

    Dear Gabi, Thank you for sharing your feedback. We’re sorry to hear that your dining experience didn’t meet expectations. At Camelback, we strive to provide memorable meals for all our guests, and it’s disappointing to know we fell short in your case. Your comments are valuable to us, and we’d appreciate more details about your experience so we can address specific areas of concern and make improvements. We hope you’ll consider giving us another opportunity to provide the quality and service you deserve. Best regards, The Camelback Team
    

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