Hook and Ladder Sky Bar & Kitchen

Review summary

1. J

   John

   Philadelphia

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The restaurant was cold as was the food. Our appetizer never arrived. The restaurant was extremely expensive. 
   

   Hook and Ladder Sky Bar & KitchenResponded 4 days ago

   Dear John, I genuinely regret that your dining experience with us was not enjoyable. It's important to us that every guest leaves satisfied, so I apologize for not meeting your expectations. We sincerely hope for the opportunity to provide you with a better experience in the future. Thank you for choosing to dine with us. Sincerely, Restaurant Management
   

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2. J

   Joe

   Philadelphia

   1 review

   3.0

   1 review

   Dined on 15 December 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   During our dining time there was a fire alarm that stayed on for nearly 10-min without any acknowledgement from staff.
   

   Hook and Ladder Sky Bar & KitchenResponded on 17 December 2024

   Dear Joe, Thank you for dining with us. We appreciate your feedback greatly. I apologize that your meal was interrupted. We hope you understand that this circumstance was not normal. I apologize for this, and we would love to host you back again for a top-notch visit! Sincerely, Restaurant Management
   

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3. S

   Syerita

   Philadelphia

   1 review

   3.0

   1 review

   Dined on 15 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Our overall experience was good. Food could have been a bit more seasoned. Unfortunately, the fire alarm went off during our dinner. My date and I (being a handful of African-Americans in the restaurant) were asked not to leave and stay as the alarm indication was not too serious for us to leave. All while others of different ethnic backgrounds made announcements that they were leaving in the middle of dinner and took their drinks as they exited the building. We felt that could have been handled differently.
   

   Hook and Ladder Sky Bar & KitchenResponded 6 days ago

   Dear Syerita, Thank you for dining with us. We sincerely apologize for the inconvenience caused by the fire alarm interrupting your meal. This was an unusual circumstance, and we appreciate your understanding. Your feedback is valuable to us, and we will take it into account as we work to improve our service in such unique situations. We hope to welcome you again for a five-star dining experience. Sincerely, Restaurant Management
   

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4. G

   Ginger

   VIP

   San Francisco

   3 reviews

   4.0

   3 reviews

   Dined on 14 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was amazing. Ambiance had a great vibe and food was delicious. However, it was On the pricer side, felt mark up was more then what it should be.
   

   Hook and Ladder Sky Bar & KitchenResponded on 15 December 2024

   Dear Ginger, Thank you for the kind review! It is so nice to hear that you loved your time with us. I am so happy that our food, vibes, and ambiance combined for an incredible experience. Your feedback means the world to us. Come back and see us again soon! Best, Restaurant Management
   

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5. M

   Monique

   Philadelphia

   4 reviews

   1.0

   4 reviews

   Dined on 14 December 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Absolutely TERRIBLE service. I had a 7:30 reservation and arrived on time. The hostess had us wait 10 minutes before seating us at a table that was on the opposite side of the kitchen wall. The door which led to the "Staff Only" entrance was directly next to the table, so we could hear dishes clanging, people yelling, etc. I asked to be moved to another table because of the noise level in the kitchen, but because they overbooked, we were moved to a high-top in bar area. I asked to speak with the Manager who was extremely rude and dismissive. I requested that he let us know how long before a table in the main dining room would open and he never even came back to speak with us. It took 15 minutes before a server came over with menus and then another 20 minutes before we could even order drinks and appetizers. We placed our food orders at around 8:30, once the waitress returned to our table. Our food didn't arrive until 9:50 PM! It was truly one of the worst dining experiences.
   

   Hook and Ladder Sky Bar & KitchenResponded 7 days ago

   Dear Monique, It is disheartening to read that your visit didn't live up to the reputation we hold, and I am very sorry for your disappointment and that we did not exceed your expectations. Your feedback is essential as it will help us improve in the areas that could have been more satisfactory. We value your business and hope that you will consider a return visit. I know that we are better than what you experienced. Sincerely, Restaurant Management
   

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6. J

   Janice

   VIP

   Philadelphia

   31 reviews

   4.0

   31 reviews

   Dined on 7 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   I made a reservation for my husband and myself, specifically choosing the dining room option as opposed to the high top option. When we arrived, we were told there were no available tables in the dining room but they could seat us at a high top. Apparently a very large group had unexpectedly taken up the tables so it was either wait for an undetermined time to be seated or eat in the bar area. We opted for the high top in the bar. They had a live duo playing and they were great but between the close proximity to the high tops on either side of us and the music, it made conversation between us difficult. We shared a Caesar salad that was delicious though a bit dry. I had the filet mignon with an au poivre sauce on the side and it was fabulous. Cooked exactly as I requested and cut like butter. My husband had the King Salmon and it too was spectacular. Cooked perfectly and delicious. He ordered the creme brulee and it had the perfect crack as creme brulee should. Our server was Dennis and he was wonderful. It seems he had all the high tops and yet was attentive and warm. The prices are high but the caliber of the food makes it worth it. The only thing really over priced was my drink which was Titos up with a splash of club soda. Typically it runs $12-$15 but they charged $20 each. The ambiance was very nice. The contrast of the modern with touches of the old fire house felt very cosmopolitan. Not sure if we would return, on the chance our reservation request would not be honored but possibly for a happy hour where we expect to sit in the bar would be nice.
   

   Hook and Ladder Sky Bar & KitchenResponded on 9 December 2024

   Dear Janice, Thank you for dining with us! It is excellent to hear that you enjoyed your time with us overall. I am ecstatic to know that you were impressed with your dishes and the hospitality provided by Dennis. I do apologize that we were unable to accommodate your table request. Our team does its best to fulfill all reservation requests, so I am sorry that we missed the mark here. We hope you understand that this was not a normal circumstance. We would love another opportunity to impress you with a top-notch dining experience! Sincerely, Restaurant Management
   

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7. J

   Jim

   VIP

   Philadelphia

   18 reviews

   3.0

   18 reviews

   Dined on 7 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Our apps, soups and dinner were all lukewarm. My steak was cooked perfect but it seemed like it sat for too long. The same with the sides. Very disappointing. Our waiter was just ok. Seemed annoyed. Runner was great. Very friendly.
   

   Hook and Ladder Sky Bar & KitchenResponded on 8 December 2024

   Dear Jim, Thank you for your visit. We appreciate all your feedback, including recommendations for improvement, as it helps us to serve our customers better. I sincerely apologize for the lapses on our end. I will surely be addressing the areas you mentioned with our staff. We hope to welcome you back for a 5-star experience. Sincerely, Restaurant Management
   

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8. PG

   PaulaG

   VIP

   Philadelphia

   17 reviews

   5.0

   17 reviews

   Dined on 4 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic meal. Especially love the spicy tuna bites, the filet, salmon, and the magnificent desserts!!
   

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   Hook and Ladder Sky Bar & KitchenResponded on 6 December 2024

   Dear PaulaG, We are thrilled to hear you enjoyed our food. Thank you for dining with us, and we look forward to serving you again soon. Best, Restaurant Management
   

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9. A

   Amy

   VIP

   Philadelphia

   14 reviews

   4.0

   14 reviews

   Dined on 24 November 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   The inside is beautiful and interesting. The menu is varied. The servers seem inexperienced. The table was not cleared of appetizers before the entrees were served and we had to then wait for the right silverware and sharing plates. The waygu steak was delicious and well seasoned. The tuna appetizer was delicious. Burger was interesting but a little over the top. Will go back.
   

   Hook and Ladder Sky Bar & KitchenResponded on 25 November 2024

   Dear Amy, We love hearing patrons say that they would join us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best restaurant in the area, and our customers help us achieve that goal by sharing their thoughts about our establishment. Please find a reason to visit again soon. Best, Restaurant Management
   

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10. P

    Patrick

    Philadelphia

    2 reviews

    3.0

    2 reviews

    Dined on 16 November 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    The service was good but the food was just ok but nothing to write home about. The food was expensive compared to the same dishes elsewhere. We are going to go again in case this was an off night.
    

    Hook and Ladder Sky Bar & KitchenResponded on 18 November 2024

    Dear Patrick, Thank you for your visit. Our goal is to impress, so I regret to hear that we fell short this time around. We appreciate all your feedback, including recommendations for improvement, as it helps us to serve our customers better. We hope to welcome you back again soon for a 5-star experience. Sincerely, Restaurant Management
    

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