HopCat - Royal Oak

Review summary

1. L

   Lauren

   Detroit

   1 review

   2.0

   1 review

   Dined on 9 February 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Service was awful. Rarely saw the Waitress, had to ask for from the hostess and still took 10 minutes. We were there 2 hours
   

   HopCat - Royal OakResponded 7 days ago

   Lauren, Thank you so much for taking the time to let us know about your experience, we appreciate all feedback and I can't tell you how much it disappointed me to read this! We would love to speak more with you about your experience, and can be reached at (248)744.2544. Just ask for a Manager. Sincerely, Emmeline Jurek, Assistant General Manager
   

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2. E

   Elijah

   Unspecified

   1 review

   5.0

   1 review

   Dined on 8 February 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Food was pretty good they strawberry lemonade weak asf tho but would def try again
   

   • 

   HopCat - Royal OakResponded 7 days ago

   Hello Elijah! I'm glad you had an awesome time (despite the Lemonade)! Thank you so much for taking the time to leave a review, and I really do appreciate your feedback across the all areas, especially our food and beverage. Hope to have you again soon! Sincerely, Emmeline Jurek, Assistant General Manager
   

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3. M

   Michele

   Detroit

   1 review

   4.0

   1 review

   Dined on 2 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good service & food. We will definitely be going back.
   

   HopCat - Royal OakResponded on 3 February 2025

   Thank you so much for the review, Michele! So glad to hear that you enjoyed your time with us and that you will be back soon. Please let us know if there was anything specific worth noting about your experience and how we can earn 5 stars next time around, Cheers!
   

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4. M

   Mary

   VIP

   Detroit

   8 reviews

   5.0

   8 reviews

   Dined on 31 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed the wings and cheese curds as appetizers. Great service from Marielle
   

   HopCat - Royal OakResponded on 2 February 2025

   Thank you for the 5-Star Review, Mary! We are so happy to hear that Mariel took good care of you, and we hope to see you soon. Cheers! - Hannah Rowland (AGM)
   

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5. A

   Ariel

   VIP

   Detroit

   31 reviews

   3.0

   31 reviews

   Dined on 27 January 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The waitress was nice. Service was slow. The place was almost empty and everything took forever…the drinks…the food…the check.
   

   HopCat - Royal OakResponded on 28 January 2025

   Thank you for your honest and transparent feedback, Ariel. I would love to hear more about your experience and talk through any other shortfalls you may have noted during your time with us. If you had a moment to call me at the store directly, I would be happy to speak with you and make right by your less than ideal visit with us. Kaleb - GM
   

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6. B

   Bridgette

   Orlando

   5 reviews

   5.0

   5 reviews

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great vibe, service and food! They handle big groups well. Highly recommend.
   

   HopCat - Royal OakResponded on 26 January 2025

   Thank you so much for such an awesome 5-star review Bridgette! We love big groups, and can't wait to host all of you again soon! Cheers! Emmeline Jurek, Assistant General Manager
   

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7. J

   James

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined on 24 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We came here to celebrate our daughter‘s 18th birthday. The service was fantastic. Our server, Muriel, was very attentive and was super awesome with our kids. The food was really delicious and the beverage choices were top notch. Definitely back coming here.
   

   HopCat - Royal OakResponded on 26 January 2025

   Hello James! First and foremost, Happy 18th Birthday to your Daughter, and thank you so much for choosing us to help you celebrate such an awesome and memorable event! We think Mariel is pretty great too, and she had a great time with you and your family as well! Thank you again for taking the time to leave us such an amazing review, we look forward to seeing you and your family again soon. Sincerely, Emmeline Jurek, Assistant General Manager
   

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8. J

   Jill

   New York City

   2 reviews

   1.0

   2 reviews

   Dined on 9 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   The BBQ chicken salad was way overdressed. The cheese curds were pretty salty. And our waitress straight up disappeared for ~30-40 min, during which time I had to go to the bar twice (to ask for ketchup/mustard and more water). I've had much better experiences here, and they weren't even that busy last night! I had also requested in my OpenTable reservation to be sat at a table with 4 chairs, which they completely ignored by putting us in a booth; we could have asked to move, but we were trying to be amenable patrons. I had also sent a special request in OpenTable messages that they never read/responded to (so I'd recommend just calling instead). Lots of lessons learned tonight ...
   

   HopCat - Royal OakResponded on 11 January 2025

   Thank you so much for the review and transparent feedback, Jill. Without this type of information, we would not be able to learn and grow from our shortfalls. I am terribly sorry to hear that we missed the mark on so many aspects of your dining experience with us. This is not the type of service we strive to provide and hope you are willing to come back and give us another try. Please feel free to reach out to the store directly and ask for me, Kaleb (GM), I would love to speak with you directly and make right by your less than ideal visit with us. I hope to hear from you soon.
   

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9. A

   Angela

   Detroit

   1 review

   3.0

   1 review

   Dined on 5 January 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Slow getting food and undercooked steak and the waiter didnt even care when I told him.
   

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10. J

    Jenee

    Detroit

    1 review

    5.0

    1 review

    Dined on 1 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    New Years Eve dinner- wasn’t packed. Staff was friendly. Facility was clean and those “Meowgaraitas” went down smooth.
    

    HopCat - Royal OakResponded on 2 January 2025

    Cheers to the New Year, Jenee! Thanks for the great review.
    

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