Houlihan's - Lees Summit

Review summary

1. M

   Michael

   Kansas City

   21 reviews

   5.0

   21 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and I made a reservation for Friday night December 20th at 5:30. Friday nights are generally busy in KC restaurants. We were seated promptly and the waitress (Olivia) came right over. She was pleasant, and helpful, telling us some of our needed dining details. The food we ordered came out quickly, and was just as we had ordered. The food was excellent (we both had Panko fried shrimp dinner with a dinner salad. The restaurant was vibrant, busy, bustling, but not too loud. We will be back. We always enjoy our experience at Houlihans-Lees Summit
   

   Is this helpful?

   Report
2. s

   stephanie

   Kansas City

   2 reviews

   2.0

   2 reviews

   Dined on 13 December 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 3

   Food tastes like it’s artificial, compared to fresh and natural.
   

   Houlihan's - Lees SummitResponded on 15 December 2024

   Hey, thank you for taking the time to share your feedback. We're glad to hear that you found our service to be excellent, as we strive to provide the best for our guests. We're sorry to hear that our food didn't meet your expectations. We take pride in our fresh, natural ingredients and your feedback helps us to improve. We hope to have the opportunity to serve you again and provide a better experience. Evan Deegan, Director of Operations
   

   Is this helpful?

   Report
3. T

   Tim

   Kansas City

   2 reviews

   3.0

   2 reviews

   Dined on 12 December 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Soup and dessert were great however the main entrees for both myself and my date were well short of expectations. My shrimp scampi especially was very liquid like and a huge turnoff. Our server was terrific which was a highlight.
   

   Houlihan's - Lees SummitResponded 7 days ago

   Thanks for the feedback. We're glad to hear that you enjoyed the soup and dessert at Houlihan's - Lees Summit. However, we're sorry to hear that the main entrees didn't meet your expectations. We strive to provide flavorful dishes and it seems we missed the mark on this occasion. We're also pleased to hear that our service was up to the mark. We hope to serve you again soon for a better experience. Evan Deegan, Director of Operations
   

   Is this helpful?

   Report
4. S

   Sharon

   Kansas City

   1 review

   4.0

   1 review

   Dined on 8 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Big problem with the handicap parking and getting in the building. We had to walk a long distance to get into the building because the front door was blocked due to the walkway having wet cement. Our friend is disabled and has a problem walking. There was no information when we arrived that we needed to go t o the back of the building to enter. We frequently go to Houlihans for lunch and dinner and have never had issues in the past. This was not a good experience. Sharon Jacob
   

   Is this helpful?

   Report
5. S

   Sandy

   Kansas City

   2 reviews

   4.0

   2 reviews

   Dined on 7 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   For a Wednesday evening, this place was busy and service was a little slow. Other than that, everything was great!
   

   Houlihan's - Lees SummitResponded on 13 November 2024

   Thanks for the review, SandyM! We're thrilled to hear that you enjoyed your experience at Houlihan's - Lees Summit. We're glad you appreciated our service and found value in our offerings. We're sorry for the slow service on your night, but it's great to know that you still had a good time. We hope to see you again soon! Evan Deegan, Director of Operations
   

   Is this helpful?

   Report
6. B

   Brian

   Kansas City

   1 review

   4.0

   1 review

   Dined on 11 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Ordered Fish & Chips which was very good and not over battered, only issue would be the coleslaw which had no flavor at all and was the only disappointment we had.
   

   Houlihan's - Lees SummitResponded on 14 October 2024

   Thanks for visiting us, Brian. We're glad to hear that you enjoyed our Fish & Chips and found them to be very good. We apologize if the coleslaw didn't meet your expectations. We appreciate your feedback and will definitely look into this. We strive to provide a great dining experience and your feedback helps us do just that. We hope to see you again soon at Houlihan's - Lees Summit. Evan Deegan, Director of Operations.
   

   Is this helpful?

   Report
7. T

   Teresa

   VIP

   Kansas City

   33 reviews

   3.0

   33 reviews

   Dined on 6 October 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   The food was very good, but slow to arrive. There were a couple of snafus, but the manager came out & took care of it. We'll be back.
   

   Houlihan's - Lees SummitResponded on 9 October 2024

   Thanks for visiting us, Teresa! We're thrilled to hear that you enjoyed the food at Houlihan's - Lees Summit. We apologize for the delay and any confusion with your order. We're glad to know that our manager was able to rectify the situation. Your feedback is valuable and we're looking forward to your next visit. Evan Deegan, Director of Operations
   

   Is this helpful?

   Report
8. K

   Ken

   VIP

   Kansas City

   38 reviews

   5.0

   38 reviews

   Dined on 4 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Overall great experience. Appetizers were great, drink were above average. Meals were really good, served hot and just a we finished the appetizers which is always a plus. Desserts were very good and service was outstanding. A good value as well!
   

   Is this helpful?

   Report
9. R

   Royce

   Kansas City

   16 reviews

   3.0

   16 reviews

   Dined on 1 October 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   There was a long wait before our server came over to acknowledge us and take our orders. Food took a while, and I had to get mine remade due to my allergy. Afterwards everything went well and food was good. Turns out our servers first day, but he did a good job overall.
   

   Houlihan's - Lees SummitResponded on 3 October 2024

   Royce, Thank you for taking the time to share your experience at Houlihan's - Lees Summit. We're glad to hear that you enjoyed your meal and found our service satisfactory. We apologize for the initial wait you experienced and the issue with your food. We always aim to deliver the best quality service and food to our valued guests. We appreciate your feedback and will definitely use it to improve. We hope to see you again soon! Evan Deegan, Director of Operations
   

   Is this helpful?

   Report
10. J

    JoAnn

    Kansas City

    1 review

    5.0

    1 review

    Dined on 21 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent service for our party of 10. Very friendly and attentive.
    

    Is this helpful?

    Report