Dined on 25 December 2023
- Overall 4
- Food 5
- Service 2
- Ambience 4
We went there at around 8PM for our 8:15PM reservation. It was quite a secluded area away from hustle and bustle of restaurants nearby the casino. There weren’t a lot of people, basically the place wasn’t packed at all when we arrived. We also preordered our food so when we were seated, we expected for staff to have started preparations for our food. However, it took so long maybe around an hour and 10 minutes for our food to be served and it wasn’t even in order. They served our main dish before the soup and appetizers and even the rice came last to our dismay. It wasn’t busy AT ALL yet it took them so long to serve our food and servers weren’t as accommodating as the standard. This was even more disappointing given that there were a lot of servers yet it was so hard to call one.
We complained about this to their manager and thankfully she handled it very well. She was very professional and understanding. It might have been because they just recently opened and all the staff were not properly briefed. This is no excuse of course. However, kudos to the manager! We are grateful and happy with how she appeased us and handled it. Very solution-oriented as well which is what customers should hear in these kinds of situations. She also made it up to us to ensure our experience would not be completely so bad.