Imperial Hotel Blackpool

Review summary

1. S

   Sarah

   Lancashire

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   We really had high hopes for this Sunday dinner at £20 ahead we expected more. The service was fabulous couldn’t fault a thing. The table and cutlery lay out was lovely. There wasn’t really a starter it was just a few bits of salad I think they could have put on a soup option at least. The Sunday dinner its self was just ok. There were two small sides of beef which was quite tough and half of it had a lot of fat on. It wasn’t particularly hot and could have been more veg and meat. They did offer an apple crumble for dessert which was fabulous great portion and very tasty there were also some cold mouse type deserts which were lovely, But the actual roast itself could have been so much better, The restaurant itself is a lovely room and we had a seat in the window. It would have been lovely to have seen the brass bars accross the windows polished up would have just lifted the window area. Unfortunately we won’t be returning anytime soon.
   

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2. T

   Theresa

   London

   457 reviews

   vip
   5.0

   457 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such excellent value for money for afternoon tea with cup of delicious creamy soup and slice of meaty sausage roll plus 4 crustless sandwiches and a sweet scone and a savoury scone and 4 sweet goodies…all for £20.50.
   

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3. k

   katie

   Manchester

   1 review

   4.0

   1 review

   Dined on 20 October 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Only cucumber, tomatoes and rice available on the "free" salad bar Deserts available were still frozen when we came to eating them
   

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4. J

   Jeanette

   Lancashire

   1 review

   5.0

   1 review

   Dined on 19 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Afternoon tea was amazing friendly staff great variety and value for money
   

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5. E

   Elaine

   Manchester

   2 reviews

   4.0

   2 reviews

   Dined on 19 October 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Arrived at the hotel a bit early so decided to have a glass of wine whilst we waited to have afternoon tea for my self and my 80 year old mother ,which was booked2pm . We arrived at the palm court at 1.54 to be told by frank ..we are running behind as we have a sign language conference on today and it’s been busy for lunch …go back to lounge come back in 15 mins . So we walked back to the hotel foyer and finished off our wine . At 2.15 we walked back to Palm Court bearing in mind my mother is 80 and not good at walking upon arrival and saying we had afternoon tea booked at 2pm , Frank then said “ooh where have you been we were going to send out a search party for you uh our table was booked for 2pm”….upon hearing this I said to him we came at 1.54 but you told us to go back to foyer and come back in 15 mins time …I was fuming !!!!! The afternoon tea was lovely very good value for money but just a little upset at our welcome having never been inside the hotel and I’m nearly 60 , and have been coming to Blackpool for over 50 years .
   

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6. J

   James

   Manchester

   1 review

   3.0

   1 review

   Dined on 13 October 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Was ok the Sunday roast was not very nice,most plates and bowls were dirty and hardly any veg and no mash and the roast potatoes were hard,just wasn't very good won't be going again
   

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7. C

   Colin

   Lancashire

   1 review

   5.0

   1 review

   Dined on 8 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best afternoon tea I've ever had,and such a fantastic location, full of history
   

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8. G

   Ginny

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined on 5 October 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   The food was really good and it was the first time we’d had the warm items to start with. The venue was impressive but that’s where the wow factor stopped. Nothing was done with the table setting, it was very sparse. I’ve had quite a few afternoons teas and I’ve always been offered a selection of teas, here it was “do you want tea or coffee?” And when I asked if they had a selection they said “yes, what do you want?”, no choice was given. Despite there only being a couple of other customers there, service was really slow, with us having to get up and ask for a refill of our drinks twice. The last ones took 45 minutes to get to our table. The experience could have been so much better without it costing more. I think the staff just need a brush up on some customer service skills. One bit of advice I would give is when your customers arrive, acknowledge them. Don’t not make eye contact, walk off whilst saying over your shoulder, “put this lot on that table”. It’s not very welcoming.
   

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9. A

   Angela

   Lancashire

   1 review

   5.0

   1 review

   Dined on 5 October 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was amazing and plentiful. 2 members of staff servicing plus chef and a lady member of staff going through a binder folder it wasn’t hugely busy when we arrived at 14.30 but did have more tables arrive. And staff seemed like they had 1 pace and couldn’t kick it up a notch, which on occasion you need to be able to do. This wouldn’t put me off as the food is so good.
   

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10. E

    Emma

    Lancashire

    2 reviews

    4.0

    2 reviews

    Dined on 5 October 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    The afternoon tea was a balance between treat and savoury rather than the traditional sweet heavy ones. Each item was delicious and there was enough to leave you feeling full afterwards without feeling over-stuffed. I particularly enjoyed the cherry scone rather than sultana, and the cheese scone with chive butter and chutney.
    

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