ITA Kitchen

Review summary

1. L

   Linda

   New York State2 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good food and service. They do a nice birthday acknowledgment!
   

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2. OT

   OpenTable Diner

   New York City1 review

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   Overall good
   

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3. OT

   OpenTable Diner

   Las Vegas1 review

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   The Garden Room was extremely loud, like nightclub loud. Very hard to have conversation. And the staff keeps opening the sliding patio door and often leaves it open which causes a bad draft, I had to keep my coat on to eat. The food and service was great though
   

   ITA KitchenResponded 3 days ago

   Thank you for the 4-star review. We are sorry about the noise level we will definitely take your feedback into account ands we hope to welcome you in again in the future!
   

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4. OT

   OpenTable Diner

   New York City13 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   It was ok. Very loud. Service was lacking. Food was good.
   

   ITA KitchenResponded 3 days ago

   Thank you for the 4-star review. We are sorry about the noise and service and we still hope to welcome you in again in the future!
   

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5. M

   Mark VIP

   New York City12 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   All the other reviews are accurate with the following exceptions: Had spicy Rigatoni, was excellent. Bread was awesome, warm and flavorful. Service was spot on, waiter kept checking to see if everything was good and if we needed anything. Water was constantly being filled. Only issue I had was lack of wine choices, very limited and temperature was overly warm for a red wine.
   

   ITA KitchenResponded on 26 February 2025

   Thank you for the 5-star review, Mark. We are glad you enjoyed all the food and had great service. We hope to see you again in the future.
   

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6. B

   Bob VIP

   New York City22 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious meal with super attentive staff. Will definitely return.
   

   ITA KitchenResponded on 26 February 2025

   Thank you for the 5-stars, Bob. We are glad you enjoyed and had a great meal. We look forward to seeing you again in the future.
   

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7. J

   Janice

   New York City3 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I wish bread was still complimentary! I came with a few friends for a birthday and the drinks, food (even the skinny menu), and dessert were delicious! Can’t wait to go back!
   

   ITA KitchenResponded on 26 February 2025

   Thank you for the 5-star review, Janice. We appreciate your feedback and are glad to hear you had a fun birthday celebration. We hope to welcome you in again in the future!
   

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8. K

   Kevin

   New York City29 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and food quality never disappoint. Always a fun night with great food and drink.
   

   ITA KitchenResponded on 18 February 2025

   Thank you for the 5-star review, Kevin. We are glad you always have such a great experience with us and we look forward to welcoming you back soon.
   

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9. j

   jessica

   New York City5 reviews

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I came here with my husband for Valentine’s Day, our first time. It was great. service was great! Food was great! The garden room is pretty! Had a great Valentine’s Day dinner. we will be back for sure.
   

   ITA KitchenResponded on 18 February 2025

   Thank you for the 5-star review, Jessica. We are delighted to hear you enjoyed and had a great Valentine's Day and we hope to welcome you in again in the future!
   

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10. A

    Alex

    New York City1 review

    2.0

    Dined on 14 February 2025

    1. Overall 2
    2. Food 4
    3. Service 4
    4. Ambience 1

    Food and service was good. Music was way too loud which I was warned about by a friend who has been to the Garden City location multiple times so I’m guessing that’s their thing across all locations. Although the food was good I just feel like it was very over priced. Our bill for 2 people, 1 drink each, 2 small appetizers and 2 meals came to just over $200 after tip. Again the food quality was there but we have had a more elevated dinning experience at a fancy steak and seafood restaurant with filet mignon for much less. Also our Valentine’s Day reservation was supposed to come with a free glass of champagne as advertised when reserving which was one of the reasons we chose to dine at I.T.A. and that didn’t happen. We noticed all the tables around us didn’t have or were not given it either so we just let it go and didn’t say anything but it was misleading and disappointing.
    

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    ITA KitchenResponded on 18 February 2025

    Hi Alex, thank you for taking the time to leave a review. We apologize that you may not have had the best experience and left feeling disappointed. We will pass this along to a manager and let them reach out to you as we always strive to give our customers the best experience possible. We hope one day you'd give us a second chance and we have the pleasure of having you dine with us again.
    

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