ITZAM

Review summary

1. d

   darcy VIP

   Denver4 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 4

   Neglectful service ! Poor knowledge and sharing of menu. The worst rectangle shaped firm block of chicken. I was here last year - very disappointed this year Will not go back .
   

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2. M

   Mason VIP

   Houston4 reviews

   5.0

   Dined on 12 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great dining experience the best food we had in Cancun
   

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3. P

   Philip

   Atlanta1 review

   5.0

   Dined on 5 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had dinner at Itzam on the second night of our visit to Kanai (we are staying at the St. Regis next door). It was very easy to get from the St. Regis to the Etereo Hotel where Itzam is located via a short golf cart ride. The staff at the restaurant were very welcoming upon our arrival and the restaurant had a great, warm and cozy ambiance, as well as the hotel overall. We started our meal with a cocktail and then decided on the Tasting Menu with the wine pairing which gave us a good tour of the overall menu. The food, wines and service were spectacular (our server was Juan with a team of others making everything come together of course). Lots of different and flavorful tastes and ample portions - I could probably eat the Tuna Taco and Tamales for the rest of my life and be happy We left very happy with our visit and would highly recommend getting the Tasting Menu with the wine pairing. While not an inexpensive menu choice, it was certainly a good value for the quality, flavors and diversity of the items and portions.
   

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4. p

   paula VIP

   Atlantic City3 reviews

   3.0

   Dined on 23 January 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Beautiful restaurant, very friendly staff. Unfortunately my husband and I got extremely sick within 2 hours of eating at the restaurant. We can not figure out what made us so sick, since we had entirely different meals. We did have butter on our bread and the chocolate ice cream. An expensive dinner that ended horribly!
   

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5. j

   jay VIP

   Caribbean18 reviews

   5.0

   Dined on 17 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We stayed at the St Regis and came over to Itzam for diner and we are glad we did. The ambiance was quiet and romantic. It had a southwestern feel to it but also very classy. Our waiter George was great. We were not sure what to order but he made the perfect selections. My wife and I shared the shrimp as an appetizer and had the octopus and the fish of the day. It was the best meal we had during our whole trip. I highly recommend going there if you have the opportunity.
   

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6. P

   Patrice VIP

   Atlanta3 reviews

   2.0

   Dined on 6 January 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   Poor rating is based primarily on food. The restaurant is lovely and the staff was friendly and attentive. But our ribeye was grey all the way through (microwave?) and the mashed potatoes were more of a puree served with lettuce on top. Very disappointing.
   

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7. J

   Jennifer VIP

   New York City5 reviews

   5.0

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our favorite meal of our trip! Everything was delicious and there was so much! Service was exceptional. We did the cena de abuela special menu. We loved hearing the methods of cooking and how special each dish was to the culture of the area. Absolutely would recommend !
   

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8. c

   coco VIP

   New York City18 reviews

   2.0

   Dined on 26 November 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Extremely slow service, all tables were not happy. Disappointing considering that the food is good and the place is beautiful. However when you get an appetizer an hour after sitting, and not one server in site (although there are many that just seem to be running around) to ask about the actual meal two hours into it and maybe get another drink, the experience is one that leaves you with a sour taste.
   

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9. N

   Nathan

   Los Angeles3 reviews

   5.0

   Dined on 25 November 2024

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   The food and ambiance was absolutely stunning! I was visiting Etéreo from another resort and just being able to look out to a view from the restaurant was also in awe of itself. Itzam is definitely contributing to the idea of staying at etéreo next time. I can’t imagine what the other restaurants have to offer. My only complaint however was the service. Our server didn’t seem to know much about the menu and couldn’t really answer for any of the dishes. When asked what was in the tasting menu he was clueless as to what was in it and he seemed like he was under a good amount of stress. We also asked about an ingredient within the burger which was the chili as stated per the menu and asked for that not to be in the burger. He then continues to look at us and the menu and states that he didn’t even know that was on the burger. That is my only complaint.
   

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10. V

    Vicki

    Toronto1 review

    5.0

    Dined on 11 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything was spectacular! Our server Louis was outstanding!
    

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