Jack Binion's Steak House - Horseshoe Council Bluffs

Review summary

1. J

   Julie

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always the service, food and overall experience was fantastic. Jacob is a great server and very knowledgeable of the menu and food options. We had the wedge salad, prime ribeye and pasta special. I highly recommend!!!
   

   Jack Binion's Steak House - Horseshoe Council BluffsResponded 1 day ago

   Thanks for the review, Julie! We're thrilled to hear that you had a fantastic experience at Jack Binion's Steak House. It's great to know that you enjoyed the food, including Chef's special dish of the night. We take pride in our knowledgeable servers and it's wonderful to hear that Jacob added to your dining experience. We appreciate your review and look forward to welcoming you back soon! Best regards, Ryan Jack Binions Steakhouse Supervisor
   

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2. R

   Randy

   Omaha

   42 reviews

   5.0

   42 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Matt did an excellent job serving us, and the Crablegs were the meatiest weve ever had.
   

   Jack Binion's Steak House - Horseshoe Council BluffsResponded 1 day ago

   Hey Randy, Thank you so much for your kind words and the perfect ratings! We're thrilled to hear that you enjoyed your meal and found the Crab Legs to be amazing. It's always our goal to provide our guests with an exceptional dining experience. We appreciate your support and look forward to serving you again soon! Best, The Management Team
   

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3. G

   Gary

   Omaha

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Highly recommend requesting Jake and Rachael as your servers. Great customer service. 
   

   Jack Binion's Steak House - Horseshoe Council BluffsResponded 1 day ago

   Thanks for visiting us, Gary! We're thrilled to hear that you highly recommend our service. Our team always strives to provide top-notch service and it's wonderful to know we hit the mark during your visit. We're glad you enjoyed our food and found value in our offerings. Looking forward to serving you again soon. Best regards, Jack Binion's Steak House - Horseshoe Council Bluffs Management Team
   

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4. D

   Daniel

   Phoenix

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was cooked as ordered and very good. Server was very nice. Excellent overall experience.
   

   Jack Binion's Steak House - Horseshoe Council BluffsResponded 1 day ago

   Thanks for the review, Daniel! We're thrilled to hear that you had an excellent experience at Jack Binion's Steak House - Horseshoe Council Bluffs. It's great to know that our food was cooked as ordered and that our server made you feel welcome. We always strive to provide the best for our guests and your feedback is a testament to our efforts. We look forward to welcoming you back soon!
   

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5. J

   Jeffrey

   VIP

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The waiter had we had was had great recommendations and service from the server . Highly recommend the food here .
   

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   Jack Binion's Steak House - Horseshoe Council BluffsResponded 1 day ago

   Hi Jeffrey, We're thrilled to hear that you had a great experience at Jack Binion's Steak House - Horseshoe Council Bluffs! It's wonderful to know that our team's recommendations and service met your expectations. We're also glad that you enjoyed our food. Your high recommendation means a lot to us. We look forward to serving you again soon. Best, The Management Team
   

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6. C

   Ciara

   Omaha

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   waiter was extremely slow. mac n cheese sauce had separated and was really grainy but watery at the same time.
   

   Jack Binion's Steak House - Horseshoe Council BluffsResponded 1 day ago

   Hello Ciara, Thank you for taking the time to share your feedback with us. We're sorry to hear that your visit to Jack Binion's Steak House - Horseshoe Council Bluffs didn't meet your expectations. We understand how frustrating it can be to wait for your food, especially when it's a favorite dish. We also apologize if our mac n cheese sauce didn't seem up to par. We'll certainly take your comments into consideration as we continuously strive to improve our services. We hope you'll give us another chance to impress you in the future. Best Regards, The Management Team
   

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7. c

   chuck

   Omaha

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food was good but service was slow. Wait staff were very professional and accommodating. They were very busy as it was Valentine's Day.
   

   Jack Binion's Steak House - Horseshoe Council BluffsResponded 1 day ago

   Hello Chuck, Thank you for taking the time to review us. We're glad to hear that you enjoyed our food and found our staff professional and accommodating. We understand that our service was not up to your expectations on Valentine's Day. We strive to provide excellent service to all of our guests, and we're sorry if we fell short this time. We appreciate your feedback and will use it to improve. We hope to see you again soon. Best regards, Jack Binion's Steak House - Horseshoe Council Bluffs Management Team
   

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8. C

   Crissy

   Omaha

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 1
   3. Service 1
   4. Ambience 3

   My boyfriend’s $59 ribeye steak was a grease bath and was only able to eat a 1/3 of it because it was nothing but fat, however my salmon was excellent. Our service wasn’t that great. The atmosphere was excellent.
   

   Jack Binion's Steak House - Horseshoe Council BluffsResponded 1 day ago

   Hello Crissy, Thank you for taking the time to share your feedback. We're sorry to hear that our service didn't meet your expectations. We strive to provide a top-notch dining experience for all our guests and its obvious we didn't hit the mark. We would love to make this right for you and your boyfriend on your next visit should you choose to give us another chance. Best regards, Ryan Jack Binions Steakhouse Supervisor
   

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9. R

   Ryan

   Omaha

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   Angel was fantastic and the wait staff very professional. The green beans on the side had ZERO seasoning and just kind of turned the meal a bit for me.
   

   Jack Binion's Steak House - Horseshoe Council BluffsResponded 1 day ago

   Thanks for visiting us, Ryan. We're thrilled to hear that you enjoyed your experience at Jack Binion's Steak House - Horseshoe Council Bluffs. We appreciate your feedback regarding the green beans and apologize for the inconsistency. We strive to provide the best quality food and your comments will help us improve. We're glad to know that our wait staff was able to provide you with top-notch service. We hope to see you again soon.
   

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10. R

    Ron

    Omaha

    4 reviews

    1.0

    4 reviews

    Dined on 9 February 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    First time at this establishment. Exceptionally disappointed in this experience. Service was very slow, took 59 minutes from salads to entree. And when the entree finally came, the food was cold and steaks were not prepared correctly. Not what one would expect from a top end steakhouse. The four of us will not be returning.
    

    Jack Binion's Steak House - Horseshoe Council BluffsResponded on 10 February 2025

    Hello Ron, We're truly sorry to hear about your disappointing experience at Jack Binion's. We strive to provide a top-notch dining experience and it's clear we fell short during your visit. We sincerely apologize for the long wait time and the issues with your food. We appreciate your feedback and will use it to improve our service and food preparation process. We hope you'll reconsider returning in the future. Please feel free to reach out to me over the phone (712) 396-3806 during business hours or in person if you choose to give us another shot so I may hopefully turn your next visit into an amazing experience. Best regards, Ryan Jack Binion's Steakhouse Supervisor
    

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