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Jacks Monterey, Monterey, CA

Jacks Monterey

4.3
4.3
281 Reviews
$31 to $50
Californian

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2 people
19:00
Booked 8 times today
  • Dog-friendly
  • Hot spot
  • Good for business meals
Jacks Monterey is poised to provide a refreshing culinary experience in downtown Monterey, inside the Portola Hotel & Spa. Emphasizing local ingredients, high-quality seafood, and an award-winning wine and cocktail program, Jacks philosophy derives from globally-inspired traditions of California Cultural Cuisine highlighting flavor profiles unique to cultures from around the world. With design details throughout the indoor and outdoor dining venue to echo the beautiful surrounding landscape, the atmosphere at Jacks promises to be sophisticated—never pretentious. Jacks offers a variety of seating with a bar, fireplace lounge, and pet-friendly, outdoor space features living walls, bistro lighting, and fire pits.

Open for Breakfast & Dinner.

For more information visit www.portolahotel.com/dining/jacks-monterey

Dining areas

Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    Californian, American
  • Hours of Operation
    Breakfast Daily 06:30–10:30 Dinner Daily 16:00–22:00 Bar Fri, Sat 22:00–23:00
  • Phone number
    (831) 649-7830
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Business Casual
  • Executive Chef
    Carl Ashurst
  • Area
    Monterey
  • Parking details
    Hotel Parking
  • Additional
    Bar/Lounge, Beer, BYO Wine, Cocktails, Corkage Fee, Dog Friendly, Full Bar, Indoor Fireplace, Non-Smoking, Patio/Outdoor Dining, Wheelchair Access, Wine

What 281 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.3
4.3 based on recent ratings
  • 4.4Food
  • 4.1Service
  • 3.9Ambience
  • 3.8Value

NoiseModerate

283 Reviews
  1. Vangie

    Orange County

    1 review

    3.0

    1 review

    Dined today

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 2
    The staff was incredibly nice and welcoming. That was the highlight of the experience. Food took a really long time to come out, which made sense because they were very busy. However, we had to repeatedly ask for water and it took like 30 minutes to get some. The atmosphere is pretty but the dog policy was very distracting. As it was Christmas Eve, they had the grinch and a snowman walking around, causing many dogs to freak out. They were loud and stressed out, making it difficult to enjoy our meal as the environment caused a sensory overload. Overall, it was fine. The food was okay, not great. Probably won’t be back but if you are looking for a pet friendly place with lots of ambiance, it’s probably a good option.

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  2. Glenn

    VIP

    San Francisco

    5 reviews

    5.0

    5 reviews

    Dined today

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Enjoyed the festive Christmas atmosphere. Carolers were great! Prime rib was perfect.

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  3. Margarita

    Central Coast

    1 review

    2.0

    1 review

    Dined on 14 December 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 2
    We went to Jack's for my birthday. It was a group of 6 people. The food was good but the service was awful. The server took our order and then we waited around 40 minutes for our food. We enjoyed the food but we waited for around 30 min after we all finished for the check. Our server was nowhere to be found. I had to go to the bar and ask for the check and even then we waited another 15-20 min until our server came. Overall, it was not a great experience, and I probably won't be coming back.

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  4. Andrew

    VIP

    San Francisco

    58 reviews

    2.0

    58 reviews

    Dined on 29 November 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3
    Friendly service but one busboy delivered dessert, turned around and left our entrees on the table. Noah happened to walk by afterwards and noticed our table. He looked perplexed as to why no one cleared for us and he promptly cleared. Kudos to him. I mentioned this to the front of the house and she said she’d mention it to her manager. Incidentally she was very kind to give us our requested table. Except for the prime rib, food was lukewarm not hot. Good beet salad and bisque and halibut would’ve been better if it were hot. Pumpkin pie was still thawing. Crust was cold. For the price including tip we will have to take a pass on this for next thanksgiving.

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  5. Shelly

    Central Coast

    1 review

    5.0

    1 review

    Dined on 10 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Jack's has a beautiful setting, service was excellent and the food was delicious! Very reasonably priced, as well.

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  6. Ashley

    Sacramento

    8 reviews

    5.0

    8 reviews

    Dined on 20 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great experience! Antonio was an excellent server and the support staff was very friendly and quick to respond to any request. We went for my daughter sweet 16 birthday. we will be back!

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  7. Delene

    San Francisco

    3 reviews

    5.0

    3 reviews

    Dined on 30 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We’ve stayed at the portola hotel for the last 4 nights and have been to Jack’s multiple times in that time. The staff is flawless. Lex, Jasmine, and Matt (to name just a few!) are amazing. They go out of the their way to be helpful, kind, and informative. Food is delicious, and worth the cost. Will absolutely return.

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  8. Deb

    Central Coast

    1 review

    2.0

    1 review

    Dined on 24 August 2024

    1. Overall 2
    2. Food 4
    3. Service 4
    4. Ambience 1
    Was not a restaurant but tables in the hotel lobby, not what we expected for a 4star hotel dining experience

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  9. Foodies

    Southwest Florida

    80 reviews

    3.0

    80 reviews

    Dined on 6 August 2024

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 2
    Too noisy. Server must be new. No clue about food sizes. Made uninformed recommendations. Likely not going back

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  10. JhoannaM

    Central Coast

    2 reviews

    3.0

    2 reviews

    Dined on 6 May 2024

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 5
    Our server decided to give us less than an hr to enjoy ourselves. I had just barely order my second drink. After just delivering it she just dropped the check without ever asking if we needed anything else at all. I said that’s very poor service. Me and hubby decided to just pay and go next door to Marriott for a couple drinks more and dessert since I guess we couldn’t have at jacks. Our Marriott server was soo attentive. I regret not just going there for our entire dinner , we been to portola a few times since we are local and had never have such bad service. Will think twice to come back.

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FAQs

Jacks Monterey is rated 4.3 stars by 281 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people
19:00
Booked 8 times today
Google Map for Jacks Monterey

2 Portola Plz, Monterey, CA 93940-2419

Dining areas

Additional information

  • Area
    Monterey
  • Hours of Operation
    Breakfast Daily 06:30–10:30 Dinner Daily 16:00–22:00 Bar Fri, Sat 22:00–23:00
  • Price
    $31 to $50
  • Cuisines
    Californian, American
  • Dining style
    Casual Dining
  • Dress code
    Business Casual
  • Parking details
    Hotel Parking
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Executive Chef
    Carl Ashurst
  • Additional
    Bar/Lounge, Beer, BYO Wine, Cocktails, Corkage Fee, Dog Friendly, Full Bar, Indoor Fireplace, Non-Smoking, Patio/Outdoor Dining, Wheelchair Access, Wine
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