Jacks Monterey

Name: Jacks Monterey
Address: 2 Portola Plz, Monterey, CA, United States, 93940-2419
Telephone: (831) 649-7830
Price range: $31 to $50
Rating: 4.2

4.2

281 Reviews

$31 to $50

Californian

Make a booking

2 people

22 Dec 2024

19:00

Booked 11 times today

Dog-friendly
Hot spot
Good for business meals

Jacks Monterey is poised to provide a refreshing culinary experience in downtown Monterey, inside the Portola Hotel & Spa. Emphasizing local ingredients, high-quality seafood, and an award-winning wine and cocktail program, Jacks philosophy derives from globally-inspired traditions of California Cultural Cuisine highlighting flavor profiles unique to cultures from around the world. With design details throughout the indoor and outdoor dining venue to echo the beautiful surrounding landscape, the atmosphere at Jacks promises to be sophisticated—never pretentious. Jacks offers a variety of seating with a bar, fireplace lounge, and pet-friendly, outdoor space features living walls, bistro lighting, and fire pits.

Open for Breakfast & Dinner.

For more information visit www.portolahotel.com/dining/jacks-monterey

Dining areas

Additional information

Dining style
Casual Dining
Price
$31 to $50
Cuisines
Californian, American
Hours of Operation
Breakfast Daily 06:30–10:30 Dinner Daily 16:00–22:00 Bar Fri, Sat 22:00–23:00
Phone number
(831) 649-7830
Website
https://www.portolahotel.com/dining/jacks-monterey
Payment Options
AMEX, Discover, Mastercard, Visa
Dress code
Business Casual
Executive Chef
Carl Ashurst

Location
2 Portola Plz, Monterey, CA 93940-2419
Area
Monterey
Parking details
Hotel Parking
Additional
Bar/Lounge, Beer, BYO Wine, Cocktails, Corkage Fee, Dog Friendly, Full Bar, Indoor Fireplace, Non-Smoking, Patio/Outdoor Dining, Wheelchair Access, Wine

What 281 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.2

4.2 based on recent ratings

4.4Food
4.1Service
3.8Ambience
3.8Value

Noise • Moderate

281 Reviews

M
Margarita
Central Coast
1 review
2.0
1 review
Dined on 14 December 2024
1. Overall 2
2. Food 4
3. Service 1
4. Ambience 2
We went to Jack's for my birthday. It was a group of 6 people. The food was good but the service was awful. The server took our order and then we waited around 40 minutes for our food. We enjoyed the food but we waited for around 30 min after we all finished for the check. Our server was nowhere to be found. I had to go to the bar and ask for the check and even then we waited another 15-20 min until our server came. Overall, it was not a great experience, and I probably won't be coming back.
Is this helpful?
A
Andrew
VIP
San Francisco
58 reviews
2.0
58 reviews
Dined on 29 November 2024
1. Overall 2
2. Food 2
3. Service 2
4. Ambience 3
Friendly service but one busboy delivered dessert, turned around and left our entrees on the table. Noah happened to walk by afterwards and noticed our table. He looked perplexed as to why no one cleared for us and he promptly cleared. Kudos to him. I mentioned this to the front of the house and she said she’d mention it to her manager. Incidentally she was very kind to give us our requested table. Except for the prime rib, food was lukewarm not hot. Good beet salad and bisque and halibut would’ve been better if it were hot. Pumpkin pie was still thawing. Crust was cold. For the price including tip we will have to take a pass on this for next thanksgiving.
Is this helpful?
S
Shelly
Central Coast
1 review
5.0
1 review
Dined on 10 November 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Jack's has a beautiful setting, service was excellent and the food was delicious! Very reasonably priced, as well.
Is this helpful?
A
Ashley
Sacramento
8 reviews
5.0
8 reviews
Dined on 20 October 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Great experience! Antonio was an excellent server and the support staff was very friendly and quick to respond to any request. We went for my daughter sweet 16 birthday. we will be back!
Is this helpful?
D
Delene
San Francisco
3 reviews
5.0
3 reviews
Dined on 30 September 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
We’ve stayed at the portola hotel for the last 4 nights and have been to Jack’s multiple times in that time. The staff is flawless. Lex, Jasmine, and Matt (to name just a few!) are amazing. They go out of the their way to be helpful, kind, and informative. Food is delicious, and worth the cost. Will absolutely return.
Is this helpful?
D
Deb
Central Coast
1 review
2.0
1 review
Dined on 24 August 2024
1. Overall 2
2. Food 4
3. Service 4
4. Ambience 1
Was not a restaurant but tables in the hotel lobby, not what we expected for a 4star hotel dining experience
Is this helpful?
F
Foodies
Southwest Florida
80 reviews
3.0
80 reviews
Dined on 6 August 2024
1. Overall 3
2. Food 3
3. Service 1
4. Ambience 2
Too noisy. Server must be new. No clue about food sizes. Made uninformed recommendations. Likely not going back
Is this helpful?
JM
JhoannaM
Central Coast
2 reviews
3.0
2 reviews
Dined on 6 May 2024
1. Overall 3
2. Food 4
3. Service 1
4. Ambience 5
Our server decided to give us less than an hr to enjoy ourselves. I had just barely order my second drink. After just delivering it she just dropped the check without ever asking if we needed anything else at all. I said that’s very poor service. Me and hubby decided to just pay and go next door to Marriott for a couple drinks more and dessert since I guess we couldn’t have at jacks. Our Marriott server was soo attentive. I regret not just going there for our entire dinner , we been to portola a few times since we are local and had never have such bad service. Will think twice to come back.
Is this helpful?
OT
OpenTable Diner
London
4 reviews
2.0
4 reviews
Dined on 6 April 2024
1. Overall 2
2. Food 3
3. Service 1
4. Ambience 3
Service was very slow, food average and very overpriced
Is this helpful?
P
Phyllis
VIP
Las Vegas
20 reviews
4.0
20 reviews
Dined on 23 March 2024
1. Overall 4
2. Food 4
3. Service 5
4. Ambience 4
Nice clean place. Server was very prompt. Drink was pretty weak. Sliders were okay. Husbands flank steak was so tough he couldn’t cut it and he didnt finish it. Wasn’t asked why. We are staying the hotel so we went back for cocktails later. They were good. Not many other places nearby to go to.
Is this helpful?

FAQs

Jacks Monterey is rated 4.2 stars by 281 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

22 Dec 2024

19:00

Booked 11 times today

2 Portola Plz, Monterey, CA 93940-2419

Dining areas

Additional information

Area
Monterey
Hours of Operation
Breakfast Daily 06:30–10:30 Dinner Daily 16:00–22:00 Bar Fri, Sat 22:00–23:00
Price
$31 to $50
Cuisines
Californian, American
Dining style
Casual Dining
Dress code
Business Casual
Parking details
Hotel Parking
Payment Options
AMEX, Discover, Mastercard, Visa
Executive Chef
Carl Ashurst
Additional
Bar/Lounge, Beer, BYO Wine, Cocktails, Corkage Fee, Dog Friendly, Full Bar, Indoor Fireplace, Non-Smoking, Patio/Outdoor Dining, Wheelchair Access, Wine

Website
https://www.portolahotel.com/dining/jacks-monterey
Phone number
(831) 649-7830

Jacks Monterey

Make a booking

Dining areas

Additional information

Menu

What 281 people are saying

Overall ratings and reviews

FAQs

How is Jacks Monterey restaurant rated?

Is Jacks Monterey currently accepting bookings?

Make a booking

Dining areas

Additional information