Jacks Monterey

Name: Jacks Monterey
Address: 2 Portola Plz, Monterey, CA, United States, 93940-2419
Telephone: (831) 649-7830
Price range: $31 to $50
Rating: 4.1

4.1

286 Reviews

$31 to $50

Californian

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2 people

3 Jan 2025

19:00

Booked 1 time today

Dog-friendly
Good for business meals
Charming

Jacks Monterey is poised to provide a refreshing culinary experience in downtown Monterey, inside the Portola Hotel & Spa. Emphasizing local ingredients, high-quality seafood, and an award-winning wine and cocktail program, Jacks philosophy derives from globally-inspired traditions of California Cultural Cuisine highlighting flavor profiles unique to cultures from around the world. With design details throughout the indoor and outdoor dining venue to echo the beautiful surrounding landscape, the atmosphere at Jacks promises to be sophisticated—never pretentious. Jacks offers a variety of seating with a bar, fireplace lounge, and pet-friendly, outdoor space features living walls, bistro lighting, and fire pits.

Open for Breakfast & Dinner.

For more information visit www.portolahotel.com/dining/jacks-monterey

Dining areas

Additional information

Dining style
Casual Dining
Price
$31 to $50
Cuisines
Californian, American
Hours of Operation
Breakfast Daily 06:30–10:30 Dinner Daily 16:00–22:00 Bar Fri, Sat 22:00–23:00
Phone number
(831) 649-7830
Website
https://www.portolahotel.com/dining/jacks-monterey
Payment Options
AMEX, Discover, Mastercard, Visa
Dress code
Business Casual
Executive Chef
Carl Ashurst

Location
2 Portola Plz, Monterey, CA 93940-2419
Area
Monterey
Parking details
Hotel Parking
Additional
Bar/Lounge, Beer, BYO Wine, Cocktails, Corkage Fee, Dog Friendly, Full Bar, Indoor Fireplace, Non-Smoking, Patio/Outdoor Dining, Wheelchair Access, Wine

What 286 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.1

4.1 based on recent ratings

4.1Food
4Service
3.8Ambience
3.7Value

Noise • Moderate

286 Reviews

G
Gary
Central Coast
1 review
5.0
1 review
Dined 1 day ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
We’ve never had a bad meal at Jacks. Nice ambiance.
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S
Stas
VIP
San Francisco
7 reviews
1.0
7 reviews
Dined on 26 December 2024
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 2
The food was truly awful. There were 4 of us, we all ordered different dishes, and all of the dishes were equally terrible. The total bill for the 4 of us was $410, which is quite expensive for food that is worse than a roadside diner. We basically walked away hungry because we could not eat any of the dishes.
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V
Vangie
Orange County
1 review
3.0
1 review
Dined on 25 December 2024
1. Overall 3
2. Food 3
3. Service 3
4. Ambience 2
The staff was incredibly nice and welcoming. That was the highlight of the experience. Food took a really long time to come out, which made sense because they were very busy. However, we had to repeatedly ask for water and it took like 30 minutes to get some. The atmosphere is pretty but the dog policy was very distracting. As it was Christmas Eve, they had the grinch and a snowman walking around, causing many dogs to freak out. They were loud and stressed out, making it difficult to enjoy our meal as the environment caused a sensory overload. Overall, it was fine. The food was okay, not great. Probably won’t be back but if you are looking for a pet friendly place with lots of ambiance, it’s probably a good option.
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G
Glenn
VIP
San Francisco
5 reviews
5.0
5 reviews
Dined on 25 December 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Enjoyed the festive Christmas atmosphere. Carolers were great! Prime rib was perfect.
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K
Kimberly
Central Coast
1 review
4.0
1 review
Dined on 25 December 2024
1. Overall 4
2. Food 3
3. Service 4
4. Ambience 4
I initially made our reservation for Jack’s as my party I’ll enjoy cioppino. Unfortunately upon arrival, we came to learn that the cioppino did not include crab. Our table of eight all concluded that it is not a cioppino if it does not have crab… so nobody ended up ordering the cioppino. In addition, we were seated right next to the hostess stand with many distractions as well as the outside door nearby, which can was in constant use so we were burst with the cool air. Once the restaurant was in full swing, the amount of body heat seemed to tone that down. The room was very entertaining and lively which everyone very much enjoyed. Our waiter Jesus did a fabulous job overall I’d give it a four star.
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M
Margarita
Central Coast
1 review
2.0
1 review
Dined on 14 December 2024
1. Overall 2
2. Food 4
3. Service 1
4. Ambience 2
We went to Jack's for my birthday. It was a group of 6 people. The food was good but the service was awful. The server took our order and then we waited around 40 minutes for our food. We enjoyed the food but we waited for around 30 min after we all finished for the check. Our server was nowhere to be found. I had to go to the bar and ask for the check and even then we waited another 15-20 min until our server came. Overall, it was not a great experience, and I probably won't be coming back.
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A
Andrew
San Francisco
58 reviews
2.0
58 reviews
Dined on 29 November 2024
1. Overall 2
2. Food 2
3. Service 2
4. Ambience 3
Friendly service but one busboy delivered dessert, turned around and left our entrees on the table. Noah happened to walk by afterwards and noticed our table. He looked perplexed as to why no one cleared for us and he promptly cleared. Kudos to him. I mentioned this to the front of the house and she said she’d mention it to her manager. Incidentally she was very kind to give us our requested table. Except for the prime rib, food was lukewarm not hot. Good beet salad and bisque and halibut would’ve been better if it were hot. Pumpkin pie was still thawing. Crust was cold. For the price including tip we will have to take a pass on this for next thanksgiving.
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S
Shelly
Central Coast
1 review
5.0
1 review
Dined on 10 November 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Jack's has a beautiful setting, service was excellent and the food was delicious! Very reasonably priced, as well.
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A
Ashley
Sacramento
8 reviews
5.0
8 reviews
Dined on 20 October 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Great experience! Antonio was an excellent server and the support staff was very friendly and quick to respond to any request. We went for my daughter sweet 16 birthday. we will be back!
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D
Delene
San Francisco
3 reviews
5.0
3 reviews
Dined on 30 September 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
We’ve stayed at the portola hotel for the last 4 nights and have been to Jack’s multiple times in that time. The staff is flawless. Lex, Jasmine, and Matt (to name just a few!) are amazing. They go out of the their way to be helpful, kind, and informative. Food is delicious, and worth the cost. Will absolutely return.
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FAQs

Jacks Monterey is rated 4.1 stars by 286 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

3 Jan 2025

19:00

Booked 1 time today

2 Portola Plz, Monterey, CA 93940-2419

Dining areas

Additional information

Area
Monterey
Hours of Operation
Breakfast Daily 06:30–10:30 Dinner Daily 16:00–22:00 Bar Fri, Sat 22:00–23:00
Price
$31 to $50
Cuisines
Californian, American
Dining style
Casual Dining
Dress code
Business Casual
Parking details
Hotel Parking
Payment Options
AMEX, Discover, Mastercard, Visa
Executive Chef
Carl Ashurst
Additional
Bar/Lounge, Beer, BYO Wine, Cocktails, Corkage Fee, Dog Friendly, Full Bar, Indoor Fireplace, Non-Smoking, Patio/Outdoor Dining, Wheelchair Access, Wine

Website
https://www.portolahotel.com/dining/jacks-monterey
Phone number
(831) 649-7830

Jacks Monterey

Make a booking

Dining areas

Additional information

Menu

What 286 people are saying

Overall ratings and reviews

FAQs

How is Jacks Monterey restaurant rated?

Is Jacks Monterey currently accepting bookings?

Make a booking

Dining areas

Additional information