Jardin Secreto

Review summary

1. L

   Leesa

   VIP

   Dallas

   35 reviews

   4.0

   35 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Jesus and Lucy were great servers. Our food was lukewarm. We didn’t mention it because it was all of our food. Soup, fish, ribs…odd. We thought maybe that is how the kitchen prefers to serve their food
   

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2. J

   Jay

   Vancouver

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved everything about the experience. Food, service, live band (very chill appropriate music selections), ambience, friendly staff, etc.
   

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3. D

   Daina

   Baja California

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Es un lugar muy cómodo y bonito, la comida está excelente
   

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4. M

   Moji

   San Francisco

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   Terrible food and service. I would never go back or recommend it. Ambience was beautiful.
   

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5. S

   Susan

   Seattle

   4 reviews

   3.0

   4 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   Service was great. Food was very good. Music was obnoxiously LOUD and poor quality. Gave us headaches. We would have ordered dessert, but had to get out of there due to the band. :(
   

   Jardin SecretoResponded 4 days ago

   Thank you for your feedback! We're glad you enjoyed the service and food, but we’re truly sorry the loud music affected your experience. We’ll review this with our team to ensure a more balanced atmosphere. We hope you’ll give us another chance in the future!
   

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6. C

   Collin

   VIP

   Vancouver

   7 reviews

   3.0

   7 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 4

   Nice location and ambience. Enjoyed the live music. Really disappointed with food. Bone marrow starter was a disappointment. We shared Cornish Hen main course. Overcooked & dry. Menu said it was served with chicken gravy. No gravy. To the restaurant's credit, they removed it from our bill with no questions. Service was very good.
   

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7. E

   Emily

   VIP

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is an awesome spot. The ambiance has a really cool vibe -- secret garden indeed! Back off the busy street, it is in a courtyard surrounded by beautiful greenery, wood cane light fixtures, and other organic-feeling decor. Our server was extremely attentive. The food was excellent - a nice change from traditional Mexican fare. We ordered Baja Shrimp, Cath of the Day dish, and BBQ ribs. All were amazing. Highly recommend this place.
   

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8. H

   Helen

   VIP

   Kansas City

   33 reviews

   5.0

   33 reviews

   Dined on 2 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of our favorite spots each year. Different menus and never let us down!!
   

   Jardin SecretoResponded 4 days ago

   Hello! We want to sincerely thank you for your feedback. We are glad to know that many enjoy our menus. It helps us improve continuously. We hope to keep surprising you!
   

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9. C

   Cristina

   Baja California

   1 review

   5.0

   1 review

   Dined on 1 January 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Era la primera vez que fui al restaurante y realmente me encantó el lugar. La comida tenía un increíble olor, sabor, una buena porción. Considero que para la cantidad de personas que había en mi visita el servicio fue muy rápido. Todos los meseros fueron muy amables, atentos y nos brindaron un excelente servicio a mi y a mi familia. Lo único que siento que no fue para nada de mi agrado fue el trato de las hostess, me pareció una actitud muy cortante y sin nada de hospitalidad la que me brindaron
   

   Jardin SecretoResponded 4 days ago

   ¡Muchas gracias por tu comentario y por compartir tu experiencia con nosotros! Nos alegra saber que disfrutaste de la comida, el servicio y el ambiente del restaurante. Respecto a tu observación sobre el trato de las hostess, agradecemos mucho tu sinceridad y queremos que sepas que estamos trabajando de manera muy cercana con ellas para mejorar en este aspecto. Tu opinión es muy valiosa para nosotros y nos ayuda a seguir creciendo. ¡Esperamos verte pronto nuevamente!
   

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10. J

    Jillian

    Denver

    2 reviews

    2.0

    2 reviews

    Dined on 1 January 2025

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 2

    Compared to 2 years ago on NYE, It was the biggest let down. Hostess was a Debbie downer, our drinks weren’t taken promptly and came with our dinner. Ot was so loud we could t hear our server. Our pizzas were raw and soggy and everything else’s was overcooked and super salty. We were also very rushed. should have know since the place was pretty empty and void of festivities. Will be our last time dining there.
    

    Jardin SecretoResponded 4 days ago

    Thank you for your feedback, and we’re sorry your experience didn’t meet expectations. On New Year’s Eve, we faced challenges with guest volume, which impacted timing and coordination. Our sourdough pizza style may not have been executed properly, and we’ll address this with our team. We also informed guests of an earlier closing time to allow our staff to celebrate with their families, which may have felt rushed. We regret this was your last visit and appreciate your feedback to help us improve.
    

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