Jasmine - Bellagio

Review summary

1. M

   Massa

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined on 28 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   We booked this restaurant for our son's bday during Thanksgiving week. The table they gave us was very pretty and had a great view of the fountains and was in the center of the room. The decor is very pretty but that's about it. Service wise, sadly it was one of the worst service we have experienced in a very long time. The kids ordered an appetizer and my husband and I ordered one as well. They brought out the kids appetizer first which were eggrolls and then our soup took about 20 minutes to arrive. The servers looked confused and overwhelmed. We had a show to go to and so we had scheduled 1.5 hours to dine and my husband was still late to the show because of the poor service. The food was bland and presentation wise it was okay. Small portions but the price was not bad. My kids and I ended up leaving to go to the show after waiting 20 mins for the bill. I asked a waitstaff to bring the check out as I was leaving telling her we are late for our show and pointed to my husband who was sitting all alone at the table. She nodded as if she was dismissing me. My husband waited another 10 mins after he told the waiter himself he would like the bill. The sad part was we wanted to get our son a dessert for his birthday and because we were running late, we did not even get to celebrate him. Overall, it was a really bad experience. The food was not good and the service was lacking. I wish we would've stayed at our hotel, the Encore and dined there.  We have never had a bad meal or service in Vegas except for this place.
   

   Jasmine - BellagioResponded 7 days ago

   Dear Massa, We are sincerely sorry to hear about your experience and truly regret that we did not meet your expectations during your visit, especially on such a special occasion as your son's birthday. We take great pride in our service and food quality, and it’s disheartening to learn that we fell short in these areas. We apologize for the delays you experienced. Please rest assured that we will address this matter with our staff to ensure we improve our service moving forward. In addition, we have issued a full refund to your card, and we sincerely invite you and your family to come back in the future. Should you decide to give us another chance, we would be more than happy to ensure your next visit is more in line with the high standards we strive for. Eva Wu
   

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2. A

   Andrew

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food, great service. Particularly enjoyed the beef dish and the noodles. Recommended.
   

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3. S

   Scott

   Tampa

   10 reviews

   5.0

   10 reviews

   Dined on 18 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The view of the Bellagio fountains were great. Some of the best service that I have had at a restaurant and the food was excellent!
   

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4. r

   randy

   VIP

   Dallas

   119 reviews

   5.0

   119 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Absolutely fabulous food! Wine list adequate, egg rolls, beef dishes, fish dishes, soup, everything delicious. First time here and won't be the last!
   

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5. V

   Vincent

   Las Vegas

   1 review

   1.0

   1 review

   Dined on 11 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   $17 for a side of rice???? You have to be kidding. Poor service, average food and outrageous prices. No thanks. Never again
   

   Jasmine - BellagioResponded on 28 November 2024

   Dear Vincent, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. We take all comments seriously, and your review will help us to reassess both our pricing and service. Our rice is priced at $5 per order. If you were charged $17 for a rice, please contact us by calling 702-693-8166, and we will issue a refund for you. We also apologize if the service during your visit did not meet the high standards we aim for. Our team works hard to provide attentive service, and we regret that we fell short in your case. We hope you’ll reconsider and give us another opportunity to provide the experience that both you and our future guests expect. Warm regards, Eva W.
   

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6. J

   Jose

   VIP

   Puerto Vallarta

   2 reviews

   5.0

   2 reviews

   Dined on 11 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good 100% recomened food excelent and service
   

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7. C

   Claudia

   VIP

   Orange County

   5 reviews

   1.0

   5 reviews

   Dined on 10 November 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Very expensive. Portions are small. Lemonade was sprite and they charged $6 for a refill and did not tell us. Everything is a la carte. Left hungry.
   

   Jasmine - BellagioResponded on 28 November 2024

   Dear Claudia, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. We strive to provide high-quality food and service, and we appreciate your comments as they help us improve. We understand your concerns regarding portion sizes and pricing. We aim to provide dishes that showcase the quality of ingredients, and we recognize that portion size can be subjective. We will certainly review your feedback to ensure our guests leave satisfied. Regarding the lemonade, we sincerely apologize for the confusion around the refill charge and we will take your comments into consideration to ensure clearer communication in the future. Thank you again for your valuable feedback. Warm regards, Eva W.
   

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8. D

   David

   VIP

   Phoenix

   10 reviews

   3.0

   10 reviews

   Dined on 9 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Felt very rushed by waiters. Portion sizes were very small and expensive for what we got. Many better places to eat.
   

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9. J

   Joseph

   St. Louis

   22 reviews

   5.0

   22 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An elegant restaurant with great service and fabulous oriental dishes.
   

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10. E

    Eric

    Raleigh

    9 reviews

    4.0

    9 reviews

    Dined on 9 November 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    I would definitely recommend Jasmine if you’re considering a fine dining experience for Asian-Chinese food! Beautiful dining room and front of house! Service is attentive but when busy they were spread a bit thin, which made segments of needed service not absent but slow. Otherwise it’s a five star element. Food is as advertised!! Simply amazing flavor and the quality of ingredients is present. I enjoyed the Lemon Chicken and XO green beans my wife had Beef w broccoli. All amazing!! Dim sum platter appetizer almost too pretty to eat! The strawberry mousse is also to pretty to eat but so delicious! Again this is a five star restaurant when the kitchen to table service is on point. Try it out-I would go again for sure!!
    

    Jasmine - BellagioResponded on 28 November 2024

    Dear Eric, Thank you so much for your wonderful review! We're thrilled to hear that you and your wife had such a great experience at Jasmine. It’s fantastic to know that you enjoyed the food. We are so glad that you appreciated the flavors and quality of our dishes. We also appreciate your feedback about the service. While we aim for prompt and attentive service at all times, we understand that during busy periods, there can occasionally be delays. We’ll be sure to work with our team to ensure a smoother experience moving forward. Thank you again for your kind words and for recommending us to others. We look forward to welcoming you back for another memorable experience! Warm regards, Eva W.
    

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