Jin Xuan - The Ritz-Carlton Shanghai, Pudong

Jin Xuan - The Ritz-Carlton Shanghai, Pudong reviews from people who’ve dined at this restaurant. Based on recent rating.

1. S

   Seoyoon

   China1 review

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Disappointing experience at a Michelin-starred restaurant. Despite indicating that we were celebrating our wedding anniversary when making the reservation, there was no decoration or special acknowledgment at our table, while we noticed other tables with celebratory setups. Our seating was also in a corner, where we couldn’t even sit facing each other or side by side, which felt impersonal for such a special occasion. The food quality and taste did not meet our expectations, especially considering the high price point. Communication with the serving staff in English was quite difficult. When I asked if they had tap water, the staff misunderstood it as "temperature" and served the wrong item. When I tried to clarify, the response felt noticeably irritated. On top of that, a single bottle of water cost 100 RMB, which seemed excessive. Overall, the food, service, and attention to detail were far from what I expected from a restaurant associated with a prestigious hotel brand. It was a disappointing experience for such a meaningful occasion.
   

   Is this helpful?

2. L

   Lawrence VIP

   New York City35 reviews

   5.0

   Dined on 3 May 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service in a spectacular setting. A bit pricey but worth it if you want to splurge on a special theater.
   

   Is this helpful?

3. 丞一朗

   China1 review

   5.0

   Dined on 3 May 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   料理のクオリティは高かった。隣の客のマナーに欠ける行動があった際にも柔軟にご対応いただき、素晴らしい食事体験になりました。琴の生演奏が心地よかった
   

   • 

   Is this helpful?

4. G

   Gabriele

   London1 review

   5.0

   Dined on 30 April 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Cibo e view spettacolo. Camerieri devono leggermente migliorare. Grazie
   

   Is this helpful?

5. R

   Rohan VIP

   San Francisco12 reviews

   2.0

   Dined on 29 April 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food was good though courses did not come when asked. There was essentially no one who spoke English making it tough to effectively communicate. The drink order was wrong and I never received the wine glass I ordered. Surprised that it ha got a Michelin star
   

   Is this helpful?

6. P

   Paolo

   Tuscany3 reviews

   5.0

   Dined on 28 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Cena sorprendente ambiente elegante e sfondo musicale tradizionale molto piacevole e ci ha accompagnato tutta la sera. I piatti scelti sono stati tutti molto graditi, perfetti nell’elaborazione impiattamento con abbinamenti di sapori meravigliosi. Carta dei vini molto interessante
   

   Is this helpful?

7. E

   Enrique

   Mexico City1 review

   4.0

   Dined on 27 April 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Bien, la langosta espectacular, pero varios d sus platillos por los que vas ahí no estaban disponibles
   

   Is this helpful?

8. C

   Choon Hwee

   Singapore1 review

   5.0

   Dined on 24 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Superb service and perfect environment with live 古筝 accompanying the tasty fine dining was a very memorable experience.
   

   • 

   Is this helpful?

9. s

   stephanie

   Philadelphia County5 reviews

   5.0

   Dined on 26 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   outstanding food and service, would love to go back again
   

   Is this helpful?

10. W

    Will

    Melbourne1 review

    5.0

    Dined on 23 March 2025

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 5

    Highlight apart from an amazing ambience and view for me was the Bejing duck with frois grois! The staff were super amazing and so helpful!
    

    • 
    • 
    • 
    • 
    • 
    • 

    Is this helpful?