Jin Xuan - The Ritz-Carlton Shanghai, Pudong

Jin Xuan - The Ritz-Carlton Shanghai, Pudong reviews from people who’ve dined at this restaurant. Based on recent rating.

1. L

   Lawrence VIP

   New York City35 reviews

   5.0

   Dined on 3 May 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service in a spectacular setting. A bit pricey but worth it if you want to splurge on a special theater.
   

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2. 丞一朗

   China1 review

   5.0

   Dined on 3 May 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   料理のクオリティは高かった。隣の客のマナーに欠ける行動があった際にも柔軟にご対応いただき、素晴らしい食事体験になりました。琴の生演奏が心地よかった
   

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3. G

   Gabriele

   London1 review

   5.0

   Dined on 30 April 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Cibo e view spettacolo. Camerieri devono leggermente migliorare. Grazie
   

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4. R

   Rohan VIP

   San Francisco12 reviews

   2.0

   Dined on 29 April 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food was good though courses did not come when asked. There was essentially no one who spoke English making it tough to effectively communicate. The drink order was wrong and I never received the wine glass I ordered. Surprised that it ha got a Michelin star
   

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5. P

   Paolo

   Tuscany3 reviews

   5.0

   Dined on 28 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Cena sorprendente ambiente elegante e sfondo musicale tradizionale molto piacevole e ci ha accompagnato tutta la sera. I piatti scelti sono stati tutti molto graditi, perfetti nell’elaborazione impiattamento con abbinamenti di sapori meravigliosi. Carta dei vini molto interessante
   

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6. E

   Enrique

   Mexico City1 review

   4.0

   Dined on 27 April 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Bien, la langosta espectacular, pero varios d sus platillos por los que vas ahí no estaban disponibles
   

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7. C

   Choon Hwee

   Singapore1 review

   5.0

   Dined on 24 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Superb service and perfect environment with live 古筝 accompanying the tasty fine dining was a very memorable experience.
   

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8. s

   stephanie

   Philadelphia5 reviews

   5.0

   Dined on 26 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   outstanding food and service, would love to go back again
   

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9. W

   Will

   Melbourne1 review

   5.0

   Dined on 23 March 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Highlight apart from an amazing ambience and view for me was the Bejing duck with frois grois! The staff were super amazing and so helpful!
   

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10. A

    Andre

    Miami4 reviews

    1.0

    Dined on 30 December 2024

    1. Overall 1
    2. Food 2
    3. Service 2
    4. Ambience 3

    The entire experience was super frustrating. As soon as we arrived, the first representative already pressured us to look at the menu even before having our table ready. They took around 10 min to get any beverage order and after this time waiting we were informed all the tasting and barbecue items were sold out. It is a shame and a kind of amateur situation we would never expect for a Ritz Carlton and Michelin star restaurant. We ended up ordering the food from the A La Carte menu and some items were not even available. Some minutes after the first plate arrived, we decided ordering some extra food due to the small portion of the plates. However, we were informed we couldn’t order because they closed the kitchen but they suggested us to visit the bar at the hotel. It was a pretty bad joke the entire experience and the suggestion. While we were eating the first plate, they brought all the other plates together and seemed completely rushed for us to eat and leave the restaurant. We showed up on time and we were at the restaurant less than 30 min, no one informed us the kitchen would be closed. This was definitely NOT a Michelin experience, food was completely below average in terms of quality and presentation. I have been in multiple Michelin restaurant around the world and, with all the respect, but Jin Xuan is far from the caliber of quality of service and food compared with any other restaurant in the guide. I will definitely NOT go back to this restaurant and I will share some photos in other platform and so people can understand how bad the experience and food were.
    

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