Joe's Crab Shack - Louisville

Review summary

1. D

   Danna

   Louisville

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Es la 2da vez q visito el lugar y lo amo, me gusta la tranquilidad, el servicio, la hermosa vista y la decoración. También los trabajadores son muy agradables y brindan un buen servicio. Volvería miles de ocasiones más
   

   Is this helpful?

   Report
2. J

   Jake

   Toledo

   7 reviews

   1.0

   7 reviews

   Dined on 9 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were one of only three tables in the entire restaurant, food took an hour and twenty minutes and was all cold and 7 of our 9 orders were wrong, like…severely wrong. 4 of our crab boil pots had only crab and no corn, sausage or potatoes. It took 20 more minutes to get the other items, and they were just brought out on side plates from a microwave (no seasoning). The manager offered us free desserts, and I asked that the orders we waited 20 more minutes to be completed be comp’d. They agreed to credit ONE kids order for $15 and three free desserts. I’ll absolutely never eat here again, and likely never a Joe’s Crab Shack again.
   

   Is this helpful?

   Report
3. D

   David

   Louisville

   1 review

   3.0

   1 review

   Dined on 1 December 2024

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 4

   I’ve had uneven food preparation. I’ve recently taken my family there and, unfortunately, the last few times the food has been awful. Once is an outlier or a bad day for the cook but 3 times is now a trend. We always get the queen or king crab leg entrees alongside several servings of mussels and the last few times both have been overcooked. The crab had disintegrated in the shell and the mussels were cooked just as poorly. It’s frustrating to encounter this when you’re spending upwards of $350 or more for your family dinners (the last two times were birthday dinners).  With the money that we often spend there we’ve decided we should try other venues. 
   

   Is this helpful?

   Report
4. J

   Jonathan

   VIP

   Cleveland

   47 reviews

   3.0

   47 reviews

   Dined on 6 November 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 2

   Food was okay, exactly what you would expect from a place like this. Nothing was inedible, some things like the steamed shrimp just weren’t prepared the best way, the shrimp weren’t really cleaned so most had the mud vein still intact which is just not appetizing. Server/bartender was great and so were the drinks.
   

   Is this helpful?

   Report
5. J

   Jennifer

   Louisville

   6 reviews

   2.0

   6 reviews

   Dined on 2 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Service was extremely slow. Parts of our meals didn’t come with everything it was supposed to. Took almost 30 minutes before we got our drinks. And we’re able to order.
   

   Is this helpful?

   Report
6. F

   Felicia

   Charlotte

   5 reviews

   3.0

   5 reviews

   Dined on 26 October 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Food was ok and not very hot but service was great! Seated us on time per our reservation.
   

   Is this helpful?

   Report
7. s

   sandy

   Southwest Florida

   1 review

   3.0

   1 review

   Dined on 25 October 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Definitely a tourist trap. Nice location but food sub par and very overpriced. Would not recommend
   

   Is this helpful?

   Report
8. M

   Melinda

   Louisville

   1 review

   3.0

   1 review

   Dined on 19 October 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   My reservations for Friday night were unnecessary. It was not a busy evening, there were several empty tables, but service was still slow. The food was ok. The calamari appetizer was ok. I didn't like the marinara. It would have been better with cocktail sauce. My coconut shrimp was way too dark and had an artificial coconut flavor. The shrimp was somehow not terribly overcooked. The hush puppies were undercooked in the center. I would assume the fryer oil was way too hot. The fish and shrimp were ok. The french fries were underwhelming.
   

   Is this helpful?

   Report
9. D

   David

   Louisville

   1 review

   4.0

   1 review

   Dined on 12 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   My wife ordered the Atlantic Steampot steamed with butter on the side. Although delicious, the seafood selection was underwhelming for the price of the meal. I ordered a pasta alfredo which was filling and tasty.
   

   Is this helpful?

   Report
10. M

    Mike

    Louisville

    1 review

    3.0

    1 review

    Dined on 21 September 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 3

    Got to the restaurant and there was a crowd of young employees hanging out at the front reception desk. Took a minute before we were acknowledged. We had a reservation for our anniversary and we were asked about that when we made the reservation, but that was never acknowledged throughout our visit. Good was good, service was OK, although it sure seemed like the waitress was trying to up-sell us on menu items. Was hustled outside to pat for flowers by someone setting up in front of the restaurant that we thought worked for the store, but didn't (even though they were dressed like an employee). It was overall fairly expensive for just an OK experience.
    

    Is this helpful?

    Report