JOEY Sherway

Review summary

1. R

   Rho

   Toronto

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Today didn’t have the best experience Our food was undercooked. They did prepare new food and didn’t charge us for the meal. That was much appreciated Food is tasty. We ate steak and salmon, sushi and cauliflower Everything was tasty no complaints
   

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2. S

   Sherice

   Toronto

   6 reviews

   2.0

   6 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   Set a reservation for a birthday dinner and wasn’t acknowledged at all. I usually have a good time at this location and wish I chose somewhere else to celebrate.
   

   JOEY SherwayResponded 1 day ago

   Hi Sherice, Thank you for your feedback, we are truly sorry to hear about your experience. We understand how important it is to feel celebrated, especially on your birthday, and we regret that we didn’t meet your expectations this time. Please know that we take your comments seriously and will address this with our team to ensure it doesn’t happen again. Please feel free to reach out to myself directly if there is any additional information you would like to share. We hope you’ll give us another chance to provide the great experience you’ve come to expect from us. Rubina Bedi Guest Service Manager, JOEY Sherway
   

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3. C

   Cindy

   Toronto

   12 reviews

   5.0

   12 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My friends and I enjoyed a nice evening at Joey. Our server Matte was excellent. Attentive, warm manner, and always checking in on us. The food was yummy and the environment was friendly. Thanks for a wonderful evening.
   

   JOEY SherwayResponded 1 day ago

   Hi Cindy, Thank you so much for your kind words! We're so happy to hear that you and your friends had a wonderful evening at Joey. It’s fantastic to know that Matte made such a positive impression—his attentiveness and warm personality are truly appreciated, and we’ll be sure to pass along your compliments to him. We’re thrilled that you enjoyed the food and the atmosphere, and we can’t wait to welcome you back for another great experience soon! Rubina Bedi Guest Service Manager, JOEY Sherway
   

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4. S

   Sara

   Toronto

   10 reviews

   4.0

   10 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 3

   Food was 10/10 - steak was a little smaller than expected. This restaurant is my go-to, service today was alright, very nice lady but barley checked on us and barley gave us attention.
   

   JOEY SherwayResponded 1 day ago

   Hi Sara, Thank you for your feedback! We’re so glad to hear that you enjoyed the food, though we apologize if the steak portion was smaller than expected. We also appreciate your comments about the service and will make sure to address the attention and check-ins with our team. We value your continued support and will strive to provide a more attentive experience next time. We look forward to welcoming you back soon! Rubina Bedi Guest Service Manager, JOEY Sherway
   

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5. T

   Thomas

   Toronto

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Always solid. Great service today, had business holiday get together and guests enjoyed the menu items and service was excellent 🙏🏻
   

   JOEY SherwayResponded 1 day ago

   Hi Thomas, Thank you so much for the kind words! We're thrilled to hear that your business holiday get-together was a success and that both the menu and service exceeded expectations. It’s always a pleasure to host your events, and we look forward to welcoming you and your guests again soon! Rubina Bedi Guest Service Manager, JOEY Sherway
   

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6. M

   Miriam

   Toronto

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Parking is tough- this is attached to Sherway Mall. Most of our table spent a LOT of time trying to find a spot so think twice about lunch. Once inside, reservations were a good idea but you cannot reserve a table outside of the lounge for some weird reason. Service was OK- it was busy, our waitress took a while to get to us, we didn't have cutlery or napkins for quite a while after our first appetizers arrived though there are chopsticks on the table. Japanese Gyoza are better than I remember, and my Steak Frites was actually quite perfect- well cooked (perfect medium with a great sear on the outside), tasty salad and among the best fries I have ever had (maybe only Ba$$% Ro*** is better but these are super close. Someone else had blackened chicken and steak & sushi and either all of us were polite or we enjoyed it as nothing was left. All together a bit on the dear side for lunch but a good experience. It is hopping and can be loud but not the loudest place I have been.
   

   JOEY SherwayResponded 1 day ago

   Hi Miriam, Thank you for your detailed feedback! We apologize for the parking challenges and limitations on outside seating. We understand how frustrating it can be when parking is tough and when there are limitations on reservations, especially for outside seating. We'll definitely take your feedback into account as we continue to improve the overall experience. We appreciate your patience, and we’ll make sure to address the timing and attention to detail, like the delay in getting cutlery and napkins, with our team. We strive to provide attentive and timely service even during busy times, and we’ll work on ensuring those small moments are more seamless. Thank you again—we truly value your feedback and hope to welcome you back for another great meal soon! Rubina Bedi GSM, JOEY Sherway
   

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7. S

   Stefania

   VIP

   Toronto

   49 reviews

   3.0

   49 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 1
   3. Service 1
   4. Ambience 3

   The portions were TINY!!!!! I ordered the cauliflower as one of the appetizers and it only came with 4 fleurets!!! The truffle fries were small as well. The drinks were bit on the pricey side. Wouldn’t be my first choice to go back
   

   JOEY SherwayResponded 1 day ago

   Hi Stefania, Thank you for your feedback. We're sorry to hear that the portion sizes didn't meet your expectations and that the drinks felt overpriced. We strive to provide value alongside great taste, and we'll take your comments into consideration as we review our menu and pricing. If there is any additional information you would like to share with us, please feel free to contact me directly at the store. We hope you'll give us another chance in the future to provide a better experience. Thank you again for sharing your feedback! Rubina Bedi Guest Service Manager, JOEY Sherway
   

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8. M

   Margaret

   Toronto

   11 reviews

   4.0

   11 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 1

   Food was good, service good but noise level made it almost impossible to talk
   

   JOEY SherwayResponded 2 days ago

   Hi Margaret, Thank you for your feedback! We're glad to hear you enjoyed the food and service. We apologize for the noise level during your visit. Your experience is important to us, and we’ll definitely take your comments into consideration as we continue to refine our atmosphere. We hope to have the chance to welcome you back for a more comfortable dining experience soon! Rubina Bedi Guest Service Manager, JOEY Sherway
   

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9. p

   paula

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Excellent and professional staff. Always consistent
   

   JOEY SherwayResponded 2 days ago

   Hi Paula, Thank you so much for your kind words! We're thrilled to hear that you enjoy our food and appreciate the professionalism of our staff. Consistency is something we take pride in, and we're glad to know it shows. We look forward to welcoming you back soon! Rubina Bedi Guest Service Manager, JOEY Sherway
   

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10. O

    Oliver

    Toronto

    3 reviews

    5.0

    3 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food with really good services. A fantastic place for social gatherings.
    

    JOEY SherwayResponded 2 days ago

    Hi Oliver, Thank you so much for your kind words and for taking the time to leave a 5-star review! We’re thrilled to hear you had a great experience at JOEY Sherway. Our team works hard to provide excellent service and delicious meals, so it’s wonderful to know that it made a positive impression on you. We can’t wait to welcome you back for another memorable visit soon! Rubina Bedi Guest Service Manager, JOEY Sherway
    

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