JoJo's Shake Bar - Detroit

Review summary

1. A

   Amelia

   Detroit

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The holiday drinks were beautiful and delicious. The service was amazing. Our waitress was prompt and attentive. The restaurant was decorated beautifully for the holidays. The only complaint I had is that the food is quite subpar. Additionally, the restaurant is very loud. The music is nice and eclectic, but very hard to hear you’re a table mates. We definitely return during the holiday season just for the good vibes and shakes . 
   

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2. J

   Julie

   Detroit

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We loved this place and will go back for hot chocolate and shakes. The soup was excellent but the chicken pot pie was a disappointment because it lacked filling. There was only crust and little to no chicken. The crust was good, but I needed something to balance to sugar. Our hot cocoas were outstanding and the decorations were fabulous.
   

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3. H

   Hayden

   Detroit

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fun place and the shakes were awesome! We would highly recommend. We also made reservations to ensure we had a table and were glad we did because it was packed.
   

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4. B

   Beth

   VIP

   Orlando

   10 reviews

   5.0

   10 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The place is really cute and our server Lauren was amazing!! The drinks were good. I would recommend going
   

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5. W

   Wendy

   Detroit

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Food was good and ambiance was great but the service is very slow. It took a long time for us to be greeted once we were seated and the staff never checks in to make sure all was ok. We needed ketchup and refills on our drinks and also wanted to order dessert and each time we had to wave down our waitress. The food does come out quickly though!
   

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6. A

   Audrey

   Toronto

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrated our GIRLSmas 🎄 at Jojo’s ShakeBAR. There was 17 of us. We did the ornament paint decorating. Included ornament supplies, an entree, and choice of their amazing shakes. Alcohol was extra charge. Our server, Louren L, was fun and so easy going. She was attentive to our group and still managed to hold down other tables while the place was busy. We did 6:30pm seating and spent a good 2hours in there. Music was playing and we all had a blast singing along. Such a fun idea for an Outting! Tons of laughs and memories made💕🎄
   

   • 

   JoJo's Shake Bar - DetroitResponded 2 days ago

   Thank you so much for sharing your GIRLSmas celebration with us! We’re thrilled to hear you had such a fun and memorable time at JoJo’s ShakeBAR. Ornament decorating, delicious shakes, and singing along to music sounds like the perfect holiday outing! We’ll make sure to pass your kind words along to Louren L—she’ll be so happy to know she made your experience even better. Thank you for choosing JoJo’s to celebrate with your group, and we can’t wait to see you again for more laughs and memories!
   

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7. B

   Bacarie🖤

   Detroit

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   So we have only been here once previously and that was back in June 2023, and that time everything was amazing. The food was delicious however, this time it was kind of the complete opposite. To start When we first were seated, we were handed all regular adult menus, but we had two kids at the table. Luckily, I’ve been there once before and I remember there was a kids menu and my daughter had chicken tenders last time because chicken tenders is not available on the adult menu so I was able to ask about it and order it but I just feel that should’ve been available for other customers. As an appetizer, we ordered spinach dip. The spinach dip came out so thick, bland, and it wasn’t hot. We asked our waiter Why is it so thick, She took it back for them to re-cook it when it came back. Yes, it wasn’t as thick as it was previously but it was still bland and not good. I had an order of Buffalo wings And those were really good but the Jo-Jo fries also was bland and not as good as last time. Now this is a shake bar so my kids wanted a milkshake my son just wanted a plain chocolate shake. The first shake she brought out, looked like dark chocolate, and it was so thick when you order a chocolate shake your expecting milk chocolate but she assured me it was milk chocolate but it also didn’t taste like it. It was so thick my son couldn’t even drink it with a straw only eat it with a spoon and he said he did not want the ice cream in the cup so the waitress did offer something else and he got orange cream float and he really liked that my daughter did one of the big shakes and she loved that and it was just as good as last time But her milkshake was what you would consider a chocolate milkshake not the first thing that they brought out to my son.
   

   JoJo's Shake Bar - DetroitResponded 2 days ago

   Thank you for taking the time to share such detailed feedback. We’re so sorry to hear your recent visit didn’t live up to the amazing experience you had back in June. While we’re glad your daughter loved her shake and your son enjoyed his orange cream float, it’s disappointing to hear about the challenges you faced with the rest of your meal. We’ll make sure your comments about the spinach dip, JoJo fries, and milkshake are shared with our team so we can work on improving consistency and quality. Guests like you help us grow, and we truly appreciate your input. If you’re open to it, please reach out directly so we can make things right and ensure your next visit feels just as amazing as your first!
   

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8. L

   Lauryn

   Detroit

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   I enjoyed myself yesterday at JoJos. However, it was so loud between how packed it was (which isn’t necessarily bad for the restaurant) and the music that it felt like a crowded bar. Also the service was slow and the hostess had a poor attitude. They were also low on supplies for ornament painting. My food was excellent and I will be back for another double hot chocolate for the chocolate pretzel and marshmallow made my heart happy!
   

   JoJo's Shake Bar - DetroitResponded 2 days ago

   Thank you for your honest feedback! We're glad to hear you enjoyed the food and that our Double Hot Chocolate brought a little extra joy to your day—those chocolate pretzels and marshmallows are definitely heartwarming! That said, we’re sorry to hear the noise level, service speed, and lack of ornament supplies took away from the overall experience. We’ll make sure to share your comments with our team to improve these aspects and ensure your next visit is even better. We truly appreciate you taking the time to share your experience and can’t wait to welcome you back for more treats and memorable moments!
   

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9. K

   Krystal

   Detroit

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   The host sat us at the wrong table and made us move for the other party then while waiting we saw another family without a reservation take a table then move to a booth, all while we continued to wait. The manager was dismissive and not apologetic and never came back to check on us. The server was nice. Food was excellent. But don't have option to reserve if you're going to not honor it.
   

   JoJo's Shake Bar - DetroitResponded 3 days ago

   Hello, We're truly sorry to hear about your less than satisfactory experience at JoJo's Shake Bar - Detroit. We strive to provide excellent service and it's clear we fell short in your case. We apologize for the inconvenience caused by the miscommunication and the delay in seating. We also acknowledge your feedback regarding the reservation process. We're glad to hear that you enjoyed our food and found it to be excellent. We hope you'll give us another chance to provide the high-quality experience you deserve. Best Regards, The Management Team
   

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10. R

    Rafia

    Detroit

    4 reviews

    4.0

    4 reviews

    Dined 5 days ago

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 3

    Great place but very busy and loud, the food and shakes were great!
    

    JoJo's Shake Bar - DetroitResponded 4 days ago

    Hi, Thank you for your feedback and for giving us a perfect rating! We're thrilled to hear that you enjoyed our food and shakes. We understand that the noise level can sometimes make it difficult to have a conversation, so we appreciate your understanding. We hope to see you again soon at JoJo's Shake Bar - Detroit.
    

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