JoJo's Shake Bar - Detroit

Review summary

1. K

   Krystal

   Detroit

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   The host sat us at the wrong table and made us move for the other party then while waiting we saw another family without a reservation take a table then move to a booth, all while we continued to wait. The manager was dismissive and not apologetic and never came back to check on us. The server was nice. Food was excellent. But don't have option to reserve if you're going to not honor it.
   

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2. R

   Rafia

   Detroit

   4 reviews

   4.0

   4 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Great place but very busy and loud, the food and shakes were great!
   

   JoJo's Shake Bar - DetroitResponded 1 day ago

   Hi, Thank you for your feedback and for giving us a perfect rating! We're thrilled to hear that you enjoyed our food and shakes. We understand that the noise level can sometimes make it difficult to have a conversation, so we appreciate your understanding. We hope to see you again soon at JoJo's Shake Bar - Detroit.
   

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3. OT

   OpenTable Diner

   Detroit

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The hot chocolate flight was a huge letdown. There was only about a half inch to inch of cocoa in the cup and the rest was marshmallow.
   

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4. OT

   OpenTable Diner

   Detroit

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Terrible Service and Rude Management I had one of the worst experiences at Jojo Shake Bar in Detroit. We paid $88 for what was supposed to be a fun experience painting ornaments and enjoying our food and shakes. Instead, it turned into a disaster. First off, our server was completely inattentive the entire time. We waited forever for them to even check on us, and it felt like they didn’t care at all about providing decent service. To make matters worse, toward the end of our visit, the manager rudely kicked us out, after an hour saying we had been there too long even tho the reservation didn’t have a time limit. How is that our fault when the server was the one making us wait the whole time? She had never checked on us once our food arrived yet she demanded at tip the end (mind you 20% gratuity was added in our reservation.) The $88 we spent felt like a total waste. What should have been a relaxing and enjoyable outing was ruined by bad service and even worse management. It is impossible to paint ornaments, eat our dinner, have our shakes and enjoy our time all within 1 hour. Save yourself the frustration and go somewhere else—this place isn’t worth it.
   

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5. G

   Gabby

   Detroit

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   The hostess was not very helpful or nice and the server didn’t seem to happy , the food and drinks are very expensive for what your get , I got the mozzarella sticks and there was a longgggg hair underneath my mozzarella sticks
   

   JoJo's Shake Bar - DetroitResponded 2 days ago

   Gabby, Thank you for your feedback. We sincerely apologize for the experience you had, especially regarding the hair in your food—that is absolutely not acceptable, and we take these concerns seriously. We will address this with our team to ensure our standards of service and food quality are upheld. We're also sorry to hear that the atmosphere and pricing didn’t meet your expectations. We appreciate your input and hope you’ll consider giving us another chance to make it right.
   

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6. B

   Brooke

   Detroit

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came for a girls afternoon from Canada! Great vibes amazing staff and fantastic food! Thank you!
   

   JoJo's Shake Bar - DetroitResponded 3 days ago

   Thanks for the feedback! We're thrilled to hear that you had a wonderful experience with us at JoJo's Shake Bar - Detroit. It's fantastic to know that our staff, atmosphere, and food all contributed to a great girls' afternoon. We strive to create a unique and enjoyable experience for all our guests. We appreciate your kind words and look forward to welcoming you back soon!
   

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7. E

   Enesa

   Detroit

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our sever was amazing! I don’t remember his name :( great music , such a vibe
   

   JoJo's Shake Bar - DetroitResponded 3 days ago

   Hello, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience at JoJo's Shake Bar - Detroit. It's always a pleasure to know that our music and ambiance contributed to a great dining experience for you. We appreciate your feedback and look forward to welcoming you back soon! Best regards, The Management Team
   

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8. OT

   OpenTable Diner

   New York City

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Took 15 girls there for a sweet 16. Staff was amazing and very accommodation to our large party especially Samantha. Thank you so much!
   

   JoJo's Shake Bar - DetroitResponded 3 days ago

   Hey, thank you so much for your glowing review! We're thrilled to hear that you and your sweet 16 had a wonderful time at JoJo's Shake Bar - Detroit. It's great to know that our team was able to accommodate your large party and that you found our food and service amazing. We appreciate your kind words and look forward to serving you again soon! - The Management Team
   

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9. L

   Lisa

   Detroit

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Our servers were very sweet - and Steve was helpful, and accommodating for our large group. Food was great - shakes and desserts were amazing. Decor was festive and fun. Will definitely be back - just probably not with such a large group. Friendly staff all around!
   

   JoJo's Shake Bar - DetroitResponded 3 days ago

   Thanks for the review! We're thrilled to hear that you enjoyed our shakes and desserts, and found our servers to be accommodating and helpful. We strive to create a festive atmosphere for our guests, and we're glad you appreciated it. We're also pleased to hear that you had a great time with your large group. We look forward to welcoming you back soon!
   

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10. K

    Karla

    Detroit

    17 reviews

    5.0

    17 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great service from Kat, our server. Food was great! My hot chocolate with added Baileys was yum!!
    

    JoJo's Shake Bar - DetroitResponded 3 days ago

    Hi, Thank you for your wonderful review! We're thrilled to hear that you enjoyed our service and found our food to be great. It's great to know that our Boozy Hot Chocolate hit the mark for you! We strive to provide a unique and enjoyable dining experience for all our guests. We appreciate your feedback and look forward to serving you again soon.
    

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