JoJo's ShakeBAR - Naperville

Review summary

1. J

   Jennifer

   Milwaukee

   12 reviews

   5.0

   12 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We wanted to go somewhere festive for the holidays and JoJos didn’t disappoint. Fun vibes and excellent service from the hostess to the waiter. Food was also really good! Highly recommend!
   

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   JoJo's ShakeBAR - NapervilleResponded 1 day ago

   Jennifer, Thank you so much for your kind words! We're thrilled to hear that you had a festive experience with us and enjoyed the food, service, and vibes. We appreciate the recommendation and look forward to welcoming you back soon for more fun!
   

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2. C

   Cheryl

   Chicago

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   The Winter Wonderland was not as advertised. We were Sat at a high top that barely fit 4. We had 5. The table Was right next to the front door/arcade/waiting area. The Menus were dirty and sticky. It was more of a Chucky Cheese Atmosphere. Full of kids. We had one drink and left. Never Even ordered food. I did go upstairs to look around. The Treehouse looked fun but was very hot. I would like to go Back in the summer and sit outdoors. This time I will know What I’m walking into.
   

   JoJo's ShakeBAR - NapervilleResponded 1 day ago

   Thank you for sharing your feedback. We’re sorry to hear that your Winter Wonderland experience didn’t meet your expectations. We understand how important ambiance and comfort are, and we truly appreciate your honesty. We're happy you enjoyed the Treehouse, though, and we'd love to have you back when you can experience it in a more relaxed setting. We'll work to address the issues you mentioned to make sure future visits are better. Thanks for giving us a chance, and we hope to see you again soon!
   

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3. K

   Krissy

   Chicago

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great atmosphere for the holidays. Friendly and didn’t feel rushed with having a 90 min max for dining because of the holidays.
   

   JoJo's ShakeBAR - NapervilleResponded 2 days ago

   Thanks for the review! We're glad to hear that you enjoyed the atmosphere at JoJo's ShakeBAR - Naperville during the holidays. We always aim to create a comfortable and relaxed dining experience for our guests, so we're happy that you appreciated that. We look forward to serving you again soon!
   

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4. C

   Cristina

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   It was good! Nothing that really stood out. The server was really nice and was sweet with our kids. I was hoping the decor would be more exciting for the Christmas season.
   

   JoJo's ShakeBAR - NapervilleResponded 1 day ago

   Thank you for your feedback! We're glad to hear that your server made a positive impact and that you enjoyed your visit. We apologize that the holiday decor didn’t meet your expectations—our team is always working to enhance the atmosphere for the season, and we’ll take your comments into consideration as we plan future decorations. We hope you'll visit us again soon for a more exciting experience!
   

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5. V

   Vicky

   Chicago

   12 reviews

   4.0

   12 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 2
   3. Service 2
   4. Ambience 4

   Took my kids for the experience (holiday decor and treats) and they loved it. Food was average. First pretzel we ordered was frozen in the middle but they comped it and the second one. Service was slow but again kids had a great time!
   

   JoJo's ShakeBAR - NapervilleResponded 2 days ago

   Hey Vicky, We're so glad to hear that you and your kids had a great time at JoJo's ShakeBAR - Naperville! It's wonderful to know that our holiday decor and treats added to your experience. We're sorry to hear that our food and service didn't meet your expectations. We always aim for excellence and your feedback helps us improve. We hope you and your kids had another wonderful time with us next time. Best wishes, The Management Team
   

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6. C

   Chris

   Chicago

   5 reviews

   4.0

   5 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Fun and festive atmosphere for the holidays. Good onion rings, we ordered the smash burger and honey chicken sandwich and both were excellent! Good waffle fries, too. Shake was decent. Honestly, would return for the food, and skip the shake.
   

   JoJo's ShakeBAR - NapervilleResponded 2 days ago

   Hey Chris, Thanks for taking the time to share your experience at JoJo's ShakeBAR - Naperville. We're thrilled you enjoyed our festive atmosphere and our onion rings! We're glad our burger, honey fried chicken sandwich, and waffle fries hit the spot for you. We're sorry to hear our shake didn't live up to your expectations, but glad you found it decent. We value your feedback and look forward to welcoming you back soon for more delicious meals! Best, The Management Team
   

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7. M

   Mike

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on 9 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   A great time with grandaughter making ornaments and eating fantastics treats we took carry out home
   

   JoJo's ShakeBAR - NapervilleResponded on 10 December 2024

   Thanks for the review, Mike! We're thrilled to hear that you and your granddaughter enjoyed your time at JoJo's ShakeBAR - Naperville. It's fantastic that you enjoyed our special treats and that our service met your expectations. We hope to see you and your family again soon!
   

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8. OT

   OpenTable Diner

   Chicago

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came to celebrate my son’s 17th birthday and he loved it. We will be back.
   

   JoJo's ShakeBAR - NapervilleResponded on 10 December 2024

   Thanks for visiting us and for choosing JoJo's ShakeBAR - Naperville to celebrate your son's 17th birthday! We're thrilled to hear that you and your son enjoyed your experience with us. It's always a pleasure to serve guests like you who appreciate our food, service, and value. We look forward to welcoming you back for more special occasions in the future!
   

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9. E

   Eric

   Chicago

   1 review

   1.0

   1 review

   Dined on 8 December 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   The shakes were way overpriced and not good. Not many Christmas items. What a waste of time and money.
   

   JoJo's ShakeBAR - NapervilleResponded on 9 December 2024

   Thanks for visiting us at JoJo's ShakeBAR - Naperville. We're sorry to hear that you were not satisfied with your visit. We strive to offer high-quality shakes and seasonal specials, and we're disappointed to hear that you felt we fell short this time. We appreciate your feedback and will use it to improve our offerings. We hope you'll give us another chance in the future to provide a better experience. Thanks again for your feedback. Best, The Management Team
   

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10. B

    Brian

    Chicago

    1 review

    2.0

    1 review

    Dined on 8 December 2024

    1. Overall 2
    2. Food 5
    3. Service 3
    4. Ambience 3

    We sat at the table closer to the waiting area that was filled with arcade games and kids slamming the buttons. People constantly would stand super close to our table waiting for their table. This table needs to be removed completely. I was basically eating in the waiting area with annoying kids and adults standing right on top of my table. The music was terrible, the system needs to be retuned, the bass was so bad it over power the Christmas songs. Food was great, service was 5 out of 10. She took our order and gave us our bill. Waitress barely came around because we were buried in the waiting area, she would have to fight to get to our table. People wouldn’t move. Milk shakes were milkshakes (I mean how could you mess that up) but the cookies were harder than rocks. Could barely even bite them. All the add ons in the milk shakes were stale. Cool concept but obviously needs work.
    

    JoJo's ShakeBAR - NapervilleResponded on 10 December 2024

    Thanks for visiting us. We're glad to hear that you enjoyed our food and service. We're sorry to hear about your experience with the noise and the proximity of the waiting area. We aim to provide a comfortable dining environment for all our guests, and we'll definitely take your feedback into account as we continue to improve. We're sorry about the issues with our drinks, we strive for perfection and it seems we missed the mark on this occasion. We appreciate your honest feedback and hope to have another chance to impress you in the future.
    

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