JoJo's ShakeBAR - Naperville

Review summary

1. L

   Lashai

   Chicago3 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   They food was good but wasn’t hot… the atmosphere was nice
   

   JoJo's ShakeBAR - NapervilleResponded 1 day ago

   Thanks for the review, Lashai! We're thrilled to hear you enjoyed the atmosphere at JoJo's ShakeBAR - Naperville. It's great to know that our food met your expectations. We apologize for the heat issue and will definitely take your feedback into account. We look forward to serving you again soon.
   

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2. K

   Kari

   Chicago1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Experience was great. Waitress was awesome. Loved the milkshake.
   

   JoJo's ShakeBAR - NapervilleResponded 1 day ago

   Thanks for visiting us, Kari! We're thrilled to hear that you enjoyed your experience at JoJo's ShakeBAR - Naperville. We strive to provide excellent service and delicious food, so it's great to hear that our staff made your visit memorable. We're glad you loved our milkshake and we hope to see you again soon! Best, The Management Team
   

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3. C

   Cody

   Chicago5 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have been here a few times now. Great unique shakes! Great food selection! Kids love it. 😎
   

   JoJo's ShakeBAR - NapervilleResponded 1 day ago

   Thanks for the feedback, Cody! We're thrilled to hear that you've enjoyed our unique shakes and kid-friendly selections. We always aim to provide the best for our guests at JoJo's ShakeBAR - Naperville. Your kind words mean a lot to us. We look forward to serving you again soon!
   

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4. M

   Marc VIP

   Chicago26 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first visit. What a great place, good food, games and delicious milkshakes. We both had corned beef sandwiches which were excellent and our grandson had a ton of fun.
   

   JoJo's ShakeBAR - NapervilleResponded 1 day ago

   Hello Marc, Thank you so much for your kind words! We're thrilled to hear that you and your grandson had a great time at JoJo's ShakeBAR - Naperville. It's wonderful to know that our corned beef sandwiches and milkshakes hit the mark for you both. We strive to provide an excellent dining experience for all our guests, and your feedback is a testament to our efforts. We look forward to welcoming you back soon! Best Regards, The Management Team
   

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5. LH

   LesaH

   Chicago13 reviews

   4.0

   Dined on 27 February 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   Megan was awesome, and very accommodating. we had a large group and she did great with it. the food was not as good as in the past but still ok. the music was a lot louder than was tolerable.
   

   JoJo's ShakeBAR - NapervilleResponded on 28 February 2025

   Thank you for sharing your feedback! We're thrilled to hear that Megan took great care of your group. We appreciate your honesty about the food and music—your comments help us improve. We'll definitely look into the volume and work on making sure the food quality remains top-notch. We hope you’ll give us another chance to impress you on your next visit!
   

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6. M

   Michelle

   Chicago1 review

   1.0

   Dined on 23 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Two orders were messed up. Service extremely slow for the food that was ordered. Staff could have been friendlier.
   

   JoJo's ShakeBAR - NapervilleResponded on 26 February 2025

   Hello Michelle, We're really sorry to hear about your experience at JoJo's ShakeBAR - Naperville. We strive to provide our guests with exceptional service and high-quality food, and it's clear we fell short during your visit. We appreciate your feedback and will definitely take it into account as we work to improve. We hope you'll give us another chance to make it right. Best, The Management Team
   

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7. C

   Christopher

   Chicago1 review

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing! Kids loved it and really enjoyed themselves
   

   JoJo's ShakeBAR - NapervilleResponded on 24 February 2025

   Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
   

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8. S

   Sabreen

   Chicago1 review

   4.0

   Dined on 16 February 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was nice but they almost forgot about our Polaroid picture until I reminded them
   

   JoJo's ShakeBAR - NapervilleResponded on 18 February 2025

   Glad you had a nice time! We appreciate the reminder and will make sure to stay on top of those special touches. Hope to see you again soon for more fun and memories!
   

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9. J

   Juan

   Chicago3 reviews

   4.0

   Dined on 15 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 2

   I did the fond of u experience with my three kids I figured since it was a charge of per person we would be getting multiple little chocolate fondue set ups at least two since there was four of us and I had to pay $28 times four so was very shocked when at the end of our meal only one set up was brought out the food at this restaurant decent and the kids loved the shakes, but I will for sure not be doing any of their extra sales like this again
   

   JoJo's ShakeBAR - NapervilleResponded on 17 February 2025

   Thank you for your feedback! We’re so glad to hear your kids enjoyed the shakes and the food. We sincerely apologize for the confusion regarding the Fond-of-U experience. In the description of the experience, we do mention that the fondue setup is shared, but we completely understand how it may have been unclear. Our goal is to always provide clear expectations and a fun experience for everyone. We’ll be sure to review the description to make sure it’s even more transparent for future guests. We truly appreciate you bringing this to our attention and hope you’ll consider visiting us again soon. If you ever have any questions about our experiences, feel free to reach out ahead of time—we want to make sure your time with us is always a positive one!
   

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10. M

    Michelle

    Chicago2 reviews

    1.0

    Dined on 14 February 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    Despite letting the restaurant know at the time of booking, and messaging them prior that we had come to celebrate our son and daughter’s 12th Birthday - no effort was made to make the experience special. Honestly, no effort was made by the server at all. We had an early place sitting of 4.30pm, and looked to be the servers only table - so you’d think we would have had more attention. Yet nothing. Had to flag her down to place order - it seems like the staff, were all too cool to be bothered to pay us attention and just busy chatting between themselves. We ordered appetizers and an entree each, then left to get desserts elsewhere - which was the whole point of coming to JoJos! - the whole vibe that used to be here when they first opened is off. Super sad as we’ve frequented many times in the summer months and don’t ever recall it being like this before.
    

    JoJo's ShakeBAR - NapervilleResponded on 20 February 2025

    We’re so sorry to hear this was your experience. At JoJo’s, we strive to make every visit special—especially for birthdays—and it’s disappointing to hear we missed the mark. We truly appreciate your feedback and will be addressing this with our team to ensure our service reflects the fun, welcoming atmosphere we’re known for. We’d love the chance to make it up to you—please reach out so we can make things right!
    

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