JWB Prime Steak and Seafood - Margaritaville Resort Lake Tahoe

Review summary

1. S

   Stacey

   Dallas

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   We had the best experience with our waitress, Ann! She was so attentive and friendly, definitely a memorable experience with our family.
   

   JWB Prime Steak and Seafood - Margaritaville Resort Lake TahoeResponded 3 days ago

   Dear Stacey Thank you for your wonderful feedback! We’re so glad to hear that Ann made your experience memorable. She truly goes above and beyond to make every guest feel special. We’re honored to have been part of your family’s celebration and look forward to welcoming you back soon! Best regards, Arturo Madrid General Manager JWB Prime Steak and Seafood at Margaritaville
   

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2. A

   Andrew

   San Diego

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   Server was great, food was not and prices were excessively high.
   

   JWB Prime Steak and Seafood - Margaritaville Resort Lake TahoeResponded 3 days ago

   Dear Andrew Thank you for your feedback. We’re glad to hear that you had great service, but we regret that the food didn’t meet your expectations. We strive to offer high-quality dishes, and we’re sorry if you felt the prices didn’t reflect that experience. Your comments are valuable, and we will use them to improve our offerings moving forward. Best regards, Arturo Madrid General Manager JWB Prime Steak and Seafood at Margaritaville
   

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3. K

   Knoll

   Central Coast

   1 review

   2.0

   1 review

   Dined on 15 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   I took my wife and our friends for her birthday, and it was unfortunately not a great experience. The steaks were cooked to the right temperature but were very dry and lacked flavor. The shrimp and oysters were okay, but nothing memorable. We ordered a salad that was way over dressed. Even after sending it back, it came back almost the same but half the salad. Overall, the meal felt overpriced for the quality, and the drinks were just okay as well. We were hoping for a special birthday dinner, but it missed the mark. I can’t recommend this restaurant based on our visit.
   

   JWB Prime Steak and Seafood - Margaritaville Resort Lake TahoeResponded 3 days ago

   Dear Knoll Thank you for sharing your feedback. We sincerely apologize that your experience did not meet expectations, especially for such a special occasion. We take great pride in our steaks, seafood, and overall dining experience, and it’s disappointing to hear that your meal was not up to our usual standards. We’ve shared your comments about the steak, salad, and drinks with our culinary team to ensure we address these issues moving forward. We genuinely appreciate your feedback and would love the opportunity to make it right. Please feel free to reach out to me directly if you'd like to discuss further. Best regards, Arturo Madrid General Manager JWB Prime Steak and Seafood at Margaritaville
   

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4. K

   Kevin

   Sacramento

   1 review

   4.0

   1 review

   Dined on 14 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   The meal was everything I wanted it to be. Crab cakes were phenomenal. Split cesar salad was a much appreciated suggestion from our waiter. Location in resort leaves a little to be desired. When I'm spending that kind of money on a meal, I don't want to look out the window and my only view is the resort gift shop.
   

   JWB Prime Steak and Seafood - Margaritaville Resort Lake TahoeResponded 3 days ago

   Dear Kevin Thank you for your feedback! We’re thrilled you enjoyed your meal, especially the crab cakes and the split Caesar salad recommendation from your waiter. We understand your concern about the view, and while the resort location presents some challenges, we focus on creating an exceptional dining experience inside. We appreciate your comments and look forward to serving you again soon! Best regards, Arturo Madrid General Manager JWB Prime Steak and Seafood at Margaritaville
   

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5. N

   Nargis

   San Francisco

   12 reviews

   2.0

   12 reviews

   Dined on 14 December 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 5

   The igloo ambiance was nice. But the food, horrible. Paid 350 for w trays of chips and dip - and a bad cheese platter with fruit. Nothing special or unique. Waiter brought smores - didn’t mention it was extra charge. Not worth the price I paid for.
   

   JWB Prime Steak and Seafood - Margaritaville Resort Lake TahoeResponded 3 days ago

   Dear Nargis Thank you for sharing your feedback with us. While we’re thrilled you enjoyed the igloo ambiance, I’m sorry to hear that the food and overall experience did not meet your expectations. I’d like to clarify that the s’mores brought to your table were complimentary, while the s’mores martinis are a separate charge. I apologize if this was not communicated clearly during your visit. Your feedback is invaluable, and we’ve shared it with our team to ensure we improve both our communication and offerings. Please don’t hesitate to reach out to me directly—I’d love the opportunity to make this right for you. Best regards, Arturo Madrid General Manager JWB Prime Steak and Seafood at Margaritaville
   

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6. J

   Judy

   Tahoe

   1 review

   5.0

   1 review

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The JWB Igloo experience is amazing. The bar staff was very attentive and the snacks were more than we could finish. I think a few of the issues they need to address is the public thinking they can just come sit in the igloo. Bar staff had to ask people to leave the igloo after they had set it up for our reservation. He quickly removed them and re adjusted all the seating for us. Another issue is the fire pits outside the igloo, which the public walking by think they can hang out at. We had a group of teens set down smoking, using foul langue and being very disruptive. Ann the bar server asked them to quiet down but as soon as she left they started back up. Finally security came by and removed them. It was an inconvenience, but we were still able to enjoy our time. Margaritaville just needs to address this issue, if they don’t they will force people to not want to experience this which could be a lot of fun.
   

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7. C

   Carmen

   San Francisco

   1 review

   1.0

   1 review

   Dined on 29 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We had a prefix dinner on Thanksgiving night, but the service was very bad and the food was also not that good either. The prime ribs were the worse prime ribs that we have ever had, the waitress seemed to be a part time who is not that professional.
   

   JWB Prime Steak and Seafood - Margaritaville Resort Lake TahoeResponded on 5 December 2024

   Dear Carmen Thank you for taking the time to share your feedback. We’re truly sorry to hear that your Thanksgiving experience did not meet your expectations. We strive to provide excellent food and service, and it’s clear we fell short during your visit. Your comments about the prime rib and service are very concerning, and we will address them with our team immediately. We value your input and would like the opportunity to make things right. Please feel free to reach out to us directly so we can discuss this further. Warm regards, Arturo Madrid General Manager, JWB Prime Steak and Seafood
   

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8. K

   Karen

   Sacramento

   5 reviews

   5.0

   5 reviews

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent Thanksgiving meal! Each course was delicious.
   

   JWB Prime Steak and Seafood - Margaritaville Resort Lake TahoeResponded on 5 December 2024

   Dear Karen Thank you for your kind words! We're thrilled you enjoyed our Thanksgiving meal and found each course delicious. We hope to serve you again soon!" Warm regards, Arturo Madrid General Manager, JWB Prime Steak and Seafood
   

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9. A

   Alison

   Central Coast

   3 reviews

   3.0

   3 reviews

   Dined on 10 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Our server worked very hard. There were some kitchen glitches like running out of Romain lettuce for Caesar salad. Also, our steak was cooked more rare than medium rare. The bartender was great! We probably won’t return.
   

   JWB Prime Steak and Seafood - Margaritaville Resort Lake TahoeResponded on 14 November 2024

   Thank you very much for your feedback we will continue working hard to provide the service and experience you deserved.
   

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10. N

    Nicholle

    VIP

    San Francisco

    3 reviews

    1.0

    3 reviews

    Dined on 9 November 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    I usually do not write bad reviews but this time it’s necessary. My husband and I were so excited to dine here…unfortunately it fell short of our expectations. We chose to dine here for a special occasion, and, given the price point, we anticipated a memorable experience. However, a series of issues made it difficult for us to fully enjoy our evening. Firstly, our meal delivery was delayed by over 30 minutes. Mind you, we were one of two tables in the entire restaurant. When the food did arrive, we encountered several problems with our dishes: •The shrimp, which was initially sent back for not being cleaned properly, returned to us still dirty. We tried two pieces but could not get over the fact that they still were not cleaned properly after sending them back initially. •The lamb chops were not cooked to the requested temperature and had to be returned. •The oysters were slimy and lacked the fresh quality we expect. •The soup was served cold. Additionally, the service we received lacked the warmth and attention typically associated with a restaurant of this caliber. Our server seemed disconnected throughout the evening, did not ask if we were celebrating, failed to check if the food met our expectations. At one point, the server dropped an item at our table without acknowledging it. After having to ask for our check, she simply dropped the check and did not say one word, even after running the card…simply just set the check presenter down and walked away. We also observed some concerning behavior from the kitchen staff. One of the chefs was seen licking his gloves in the middle of service, and another chef removed his jacket while guests were still dining. Gross. Given that we had mentioned we were celebrating a birthday, it was disappointing that this was not recognized in any way. For a meal that totaled $320, (not including tip) we expected a higher level of quality and service. Do not go here, trust me. Not worth your time!
    

    JWB Prime Steak and Seafood - Margaritaville Resort Lake TahoeResponded on 13 November 2024

    Thank you very much for your feedback. We really appreciate this comments so we can continue improving. We are not use to provide this kind experience. We want to continue building positive experiences, and this can help us to have them.
    

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