Kai

Review summary

1. S

   Shana

   San Diego

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Waiter was amazing and attentive but it food took so so long to come out. Well over an hour and some of us didn’t get to eat at same time as food came out at different times.
   

   KaiResponded 4 days ago

   Hello shana my name is Ashley thank you for your feed back we highly value our costumers. we are sorry to hear your food took long to come out we sincerely apologize for delay please reach out to our establishment & ask to speak to Ashley we hope to make thing right & have you back for 5 star experience thank you.
   

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2. OT

   OpenTable Diner

   Springfield

   1 review

   1.0

   1 review

   Dined on 14 December 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Our waitress closely tended to other tables, but not ours. I think she forgot to put our order in, then didn’t tell us. Other waiters actually started randomly stepping in to wait on us, and it was a really odd experience. We won’t be back .
   

   KaiResponded 4 days ago

   HI we are very sorry to hear about your experience & didn't meet your expectation we wish to make thing right. if you don't mine reaching out to our establishment my name is ashley we would like to collaborate and work towards a resolution and you give that 5 star experience you were hoping for.
   

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3. J

   Joni

   Springfield

   1 review

   4.0

   1 review

   Dined on 8 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I had chosen a “standard” table vs a “high top” when making my reservation because I have mobility issues. They sat us at a high top table and I had a very uncomfortable evening trying to stay in my bar stool chair. Today I am having trouble walking because of the pain in my legs. The food was good.
   

   • 

   KaiResponded 4 days ago

   HI Joni. my name is ashley thank you for your review we highly appreciate your feedback we will make arrangements to make sure this doesn't happen again. please reach out to our establishment & reference this review we could like to have you back for a great experience all the way around ps : we are remodeling our downstair & converting most tables to a low comfortable seating.
   

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4. A

   Abigail

   Philadelphia

   1 review

   3.0

   1 review

   Dined on 28 November 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Loved the food. Apparently understaffed, took forever to just get a server to bring water after we got seated at our reservation time.
   

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5. I

   Ian

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our second visit to Kai. We dined here on a night when things were running slow, which was a little irritating, however they were apologetic and there was a mess up in the kitchen that delayed getting an entree and they made it right for us by offering a quick substitution and comping something for us. I am glad they recognized the error and did their best to correct it. The drinks and sushi were very good. I would come again, as I think we caught them on a night when things were abnormally behind.
   

   KaiResponded on 24 November 2024

   we appreciate your review and value your feedback. we are glad our staff took care of you and made thing right for you we hope to welcome you back soon.
   

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6. V

   Vivian

   Seattle

   1 review

   3.0

   1 review

   Dined on 10 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Went here for husbands bday dinner. Requested on here if they can sing if possible, nothing happened. Fine with it. Food was decent. Calamari was fire. I ordered the Miami Vice and let me tell you more rice than anything. Literally only a small amount of filling. Ate one and tossed the rest. Back to Kai sushi was good. Will I go back, maybe not. Thank you though for the experience.
   

   KaiResponded on 24 November 2024

   Hello vivan. my name is ashley we appreciate & value your feedback are very sorry to heard your disappointment with some of our items we hope you give us a second chance to make thing right & achieve that 5 star review we hope to have you back soon please give me a call at 417-813-7542 please mention this review. thank you.
   

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7. B

   Braulio

   Springfield

   1 review

   5.0

   1 review

   Dined on 6 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love this restaurant I’m not originally from Missouri and this is by far the best restaurant I’ve had while living here
   

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8. N

   Noah

   Springfield

   2 reviews

   5.0

   2 reviews

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you all, it was a wonderful night 😊 we had a blast and our service was great!!
   

   KaiResponded on 24 November 2024

   thank you for your review we highly appreciated your feedback we hope to welcome you back soon.
   

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9. B

   Brooke

   Tulsa

   1 review

   5.0

   1 review

   Dined on 19 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jaden did an outstanding job with our party if 11!
   

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10. M

    Matthew

    Springfield

    1 review

    1.0

    1 review

    Dined on 5 October 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Not that good of an experience, went on a date here and would prefer to go to a steakhouse. Can’t go wrong there.
    

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