Kelseys Original Roadhouse - Richmond Hill

Kelseys Original Roadhouse - Richmond Hill reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. n

   nikki

   Toronto3 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Other than the leafs losing service and food was 👍
   

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2. J

   Jeff

   Toronto1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 5

   Usually fingers most Thursdays and won’t be back due to a terrible expertise with service.
   

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3. R

   Raymond

   Toronto1 review

   5.0

   Dined on 19 April 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   As usual, their wings are the best in Richmond Hill. Try their unbreaded hot wings and you won’t be disappointed.
   

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4. B

   Bradley

   Toronto48 reviews

   4.0

   Dined on 4 April 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   It has been a long time since I have been at this location. We were greeted promptly and seated right away. The food was brought out promptly and was tasty.
   

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5. T

   Thad

   Toronto1 review

   1.0

   Dined on 15 March 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   Server was pleasant and friendly. Food took too long to prepare and when it got to the table it was cold. (We both had steak, bacon and cheese sandwich with sweet potato fries). Quality of my steak was poor, tough and chewy. Unfortunately, it was just a typical Kelsey's living down to my expectations.
   

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6. Y

   Yasmin

   Toronto3 reviews

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   The $10 appetizers don’t cover all appetizers Felt that this was false advertising
   

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7. V

   Victor

   San Francisco2 reviews

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   Our overall experience was excellent and that is why we are returning customers. An extensive menu with variety of choices, great food and great value. Our server “Reshma” was absolutely marvellous. She was extremely attentive, efficient and polite & definitely make the evening enjoyable.
   

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8. H

   Hadi

   Toronto1 review

   3.0

   Dined on 26 January 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Even though I booked and reserve my table in advance the priority has been given to the walk-in customers. For the reason mentioned above I couldn’t get a table which I was expected and I was given the worst table close to the entrance door and a place with too much traffic. So basically reserving a spot in advance for this restaurant is kind of meaningless and has no value to reserve in advance.
   

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9. a

   amanda

   Toronto15 reviews

   1.0

   Dined on 19 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Kelsey’s Richmond Hill Restaurant: where bad service meets worse food. If you’re into waiting forever just to be ignored by the staff, and you love lukewarm, flavorless dishes that make frozen dinners seem gourmet, this is your spot. Don’t bother asking for a refill—your server will probably vanish into the void. And the food? It’s like they gave up halfway through the recipe and hoped you wouldn’t notice. Definitely NOT THE Ultimate dining experience…. And I saved the best for last…. The manager, Monica, where we received the stone-faced manager special: admitting the restaurant is short on food but serving up a hearty helping of zero accountability. It’s almost impressive how they can keep that poker face while telling you they knowingly can’t deliver what you ordered—and then offer absolutely nothing to make it right. The vibe is less ‘hospitality’ and more ‘you’ll take what’s left and like it.’ Maybe they’re saving the refunds for a rainy day—or maybe they just think customer satisfaction is a myth. Either way, it’s a masterclass in how NOT to run a restaurant. Save yourself the regret and eat literally anywhere else.
   

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10. D

    Dominic

    Melbourne1 review

    1.0

    Dined on 23 November 2024

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 3

    Front desk server was extremely impolite, she told us we can’t be served coz there was no table available; even though we made a reservation on open table. Fortunately the manager gave us a table after she stepped in.
    

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