Kembara

Review summary

1. T

   Ted

   VIP

   Phoenix

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   We never write bad reviews because sometimes things go wrong but the service was so rude. It would be really hard to have so few social skills. it seemed like they were so rude and miserable that they were trying to sabatage any experience. The food was also horrible! Lamb spring rolls were just that, bad lamb in a spring roll. A chive dumpling was an only a lot of chives that were super bitter. Not sure either side of the house could have tried to make it worse. It was like a joke. Really surprising how bad they made the whole experience.
   

   KembaraResponded 1 day ago

   Dear Ted, We genuinely apologize for not exceeding your expectations during your visit. We seek to provide inspiring hospitality to each guest, and we are disappointed this was not your experience. We are grateful for your patience, and we will take proper action to ensure these concerns are not repeated. Providing delicious, high-quality meals is at the heart of what we strive for; therefore, we apologize for not meeting your expectations. We will address your comments to our culinary team. Thank you for your feedback, and we hope to have another occasion to provide you with the enriching visit you deserve. Christopher Biguet Restaurant General Manager
   

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2. J

   Jan

   Phoenix

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Knowledgeable staff who were professional. Food was outstanding and came out hot and promptly. Great selections and nice variety. Sensitive to one gluten free in our group. Loved the entire experience.
   

   KembaraResponded 1 day ago

   Dear Jan, Thank you for the great review! It is always exciting to hear from our guests, and we are delighted you enjoyed the combination of our attentive service and authentic food creating the perfect dining experience. We will enjoy sharing your kind words with our team. It was our pleasure serving you at Kembara, and we hope to see you again soon.  Christopher Biguet Restaurant General Manager
   

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3. C

   Chuck

   Phoenix

   14 reviews

   5.0

   14 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing dinner with friends from our Arizona School Districts. Everything from the food to the service was top notch…thank you for an enjoyable evening.
   

   KembaraResponded 4 days ago

   Dear Chuck, We want to tailor each guest's visit, so they leave richer than when they arrived, and we are pleased to know you and your friends enjoyed your time with us. We are thrilled that our combination of intuitive service and exquisite food made for a memorable dining experience. Thank you for choosing Kembara, and we hope to see you all again soon. Christopher Biguet Restaurant General Manager
   

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4. S

   Steven

   VIP

   Tucson

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved it - every dish was great and we shared many of them! Our server Cole was fantastic as well!
   

   KembaraResponded 6 days ago

   Dear Steven, Thank you for the great review. It is always exciting to hear from our guests, and we are delighted you enjoyed the combination of our attentive service with culinary excellence creating the perfect dining experience. We will share your kind words with our associates, especially Cole. It was our pleasure serving you at Kembara, and we hope to see you again soon.  Christopher Biguet Restaurant General Manager
   

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5. J

   Josh

   Atlanta Metro

   2 reviews

   3.0

   2 reviews

   Dined on 15 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was tasty but service was less than stellar. Took a long time for server to come to table after seating.
   

   KembaraResponded on 16 December 2024

   Dear Josh, We were pleased to know that you enjoyed our authentic food and your overall time with us. However, we hope you will accept our apologies for the service issues you experienced while dining with us. We have shared your feedback with the appropriate individuals and are grateful for your comments. Thank you for your honest review, and we hope to provide you with the excellent visit you deserve when you return to the area. Christopher Biguet Restaurant General Manager
   

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6. m

   marla

   St. Louis

   3 reviews

   5.0

   3 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My daughter is vegetarian, and there were plenty of options for her, and the rest of us and the drinks were amazing!
   

   KembaraResponded on 16 December 2024

   Dear Marla, Thank you for taking the time to post such wonderful comments about your experience at Kembara. We believe flavor is enhanced when it is locally sourced, so our menu reflects this farm-to-table approach. It is always nice to learn that a guest appreciated the quality of their meal! We hope to welcome you and your daughter back very soon so you both can enjoy more of our fresh food and brews.  Christopher Biguet Restaurant General Manager
   

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7. A

   Alejandro

   Phoenix

   2 reviews

   2.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Steak was not cooked all the way even after we requested it to be well done. Chicken soup had a weird taste to it. Only good thing was the rice and veggie rolls
   

   KembaraResponded on 15 December 2024

   Dear Alejandro, Thank you for spending your evening with us. We are disappointed to know you did not enjoy your meal. We work hard to provide quality, fresh food; therefore, we are genuinely sorry we did not meet your expectations. Your comments have been shared with our culinary team, and we appreciate the feedback. We hope you will give us another opportunity to provide you with the outstanding dishes for which we are known. Christopher Biguet Restaurant General Manager
   

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8. D

   Dr.

   VIP

   New York City

   6 reviews

   3.0

   6 reviews

   Dined on 14 December 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Slow service. Food and drinks were just ok. Was Expecting a lot more after reading all reviews.
   

   KembaraResponded 1 day ago

   Dear Guest, We hope you will accept our apologies for the service issues you experienced while dining with us. We have shared your feedback with the appropriate individuals and are grateful for your comments. We are also sorry for not meeting all of your expectations with our menu offerings; we will speak with our culinary staff about your concerns as we continually strive to improve. Thank you for your feedback, and we hope to provide you with the excellent visit you deserve when you return to the area. Christopher Biguet Restaurant General Manager
   

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9. A

   Alicia

   VIP

   Phoenix

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food, ambiance, and server were wonderful. Food was a bit slow to come out of the kitchen but otherwise would highly recommend.
   

   KembaraResponded on 15 December 2024

   Dear Alicia, Thank you for taking the time to let us know how much you enjoyed dining with us. We are pleased our combination of inspired service with fresh, homemade, local flavor made for a memorable experience. We look forward to serving you again at Kembara. Christopher Biguet Restaurant General Manager
   

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10. J

    Joseph

    Phoenix

    1 review

    4.0

    1 review

    Dined on 13 December 2024

    1. Overall 4
    2. Food 4
    3. Service 2
    4. Ambience 3

    Service was horrible and the drinks were small and took 30 min or more to get one.
    

    KembaraResponded 7 days ago

    Dear Joseph, We are sorry that you had some service issues during your time with us. We take these concerns very seriously and will speak with our staff to ensure these issues are not repeated. Moreover, we regret knowing you were not happy with the drinks we offer. We are continually striving to enhance our guest experience on all levels. Thank you for your feedback, and we hope to provide you with the excellent visit you deserve when you return to the area. Christopher Biguet Restaurant General Manager
    

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