Kembara

Review summary

1. RO

   ROSEIRAM

   Los Angeles2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All of the food was amazing ! Everyone should try the Beef Rendang, it was delicious and the beef was so tender thay melted in your mouth. Another favorite was the Thai Jewel starter...a unique combination of fruits and raw tuna in cold coconut broth...very light and cleansing
   

   KembaraResponded 4 days ago

   Dear Rosieram, Kembara warmly embraces the rich tapestry of Asian street food culture, exemplifying the tradition of cherishing time-honored recipes, and we are thrilled knowing you loved our Beef Rendang and Tuna Thai Jewel with other deeply satisfying dishes. Thank you for your generous recommendation. We look forward to seeing you again soon. Christopher Biguet Restaurant General Manager
   

   Is this helpful?

2. K

   Kelly

   Milwaukee1 review

   5.0

   Dined on 5 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great - food, service, atmosphere. Hard to find all three, wish I didn't live so far away.
   

   KembaraResponded 6 days ago

   Dear Kelly, What a delight for us to read your comments! Since Kembara first opened, we have strived to make our name synonymous with a fantastic dining experience, and we are delighted to know you enjoyed our comfortable atmosphere, excellent service, and amazing food. We appreciate you leaving your kind review and mentioning we met all your expectations. Thank you for making us your preferred choice in Phoenix; we look forward to welcoming you back soon. Christopher Biguet Restaurant General Manager
   

   Is this helpful?

3. P

   Paula

   Sacramento16 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our service team was a bit slow to start, likely because we pushed our reservation back by 30 mins, but once they got rolling, the service was excellent and they even comp'ed our drinks as an apology for the delay. This is what prompted me to write a review. Kudos to the Service team for turning things around really well. Everything is meant to be shared, which I love and big serving spoons come with the meals as well. Absolutely loved the Chicken Dumplings and the Chicken Satay - delicious! I recommend and will be back if I'm in the area!
   

   KembaraResponded on 3 March 2025

   Dear Paula, What a delight for us to read your comments! We enjoy offering our guests a simple, elegant atmosphere combined with delicious food served by our devoted staff. Thank you for leaving your review and for the generous remarks about our exceptional hospitality. It was our pleasure having you at Kembara, and we look forward to welcoming you again soon. Christopher Biguet Restaurant General Manager
   

   Is this helpful?

4. M

   Melanie J

   San Diego1 review

   5.0

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The dumplings are FANTASTIC!!! They are my FAV!!! But ALL of the food is AWESOME!!!!!!
   

   KembaraResponded on 2 March 2025

   Dear Melanie, We are thrilled to hear that your dining experience with us was enjoyable. Our chef and team are delighted to receive such kind words. It is wonderful to know that our efforts in crafting delicious dishes resonate with our guests. Thank you for choosing Kembara, and we look forward to seeing you again soon. Christopher Biguet Restaurant General Manager
   

   Is this helpful?

5. k

   kathy VIP

   Hawaii9 reviews

   4.0

   Dined on 23 February 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Food was very good! Really enjoyed!! We dined outside, it was lovely. Food coming out was a tad slow. Ordering was also a bit slow. Overall good experience!
   

   KembaraResponded on 24 February 2025

   Dear Kathy, We are glad your overall experience was enjoyable, but we want it to be perfect. We strive to exceed our guests' expectations; therefore, we are sorry that you had some service issues during your time with us. We take these concerns very seriously and will speak with our associates to ensure these are not repeated. Thank you for your valuable comments; we look forward to welcoming you back soon at Kembara whenever you are in Phoenix. Christopher Biguet Restaurant General Manager
   

   Is this helpful?

6. D

   Dom

   Phoenix3 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Cole was great! Dan was a gracious host! Continues to be my favorite restaurant ever
   

   • 

   KembaraResponded on 24 February 2025

   Dear Dom, Thank you for making Kembara your most preferred dining choice when visiting Phoenix. We are delighted you received excellent, attentive service, especially from Cole and Dan, and enjoyed our quality meals. It is always our pleasure to serve you, and we appreciate your generous review. We look forward to welcoming you back soon! Christopher Biguet Restaurant General Manager
   

   Is this helpful?

7. M

   Mona

   Detroit4 reviews

   3.0

   Dined on 21 February 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   We were not really impressed with the food. Pictures on website don’t look like what was served. Too expensive for quality of dishes. The dishes just weren’t memorable. Service was good and ambience was comfortable.
   

   KembaraResponded on 23 February 2025

   Dear Mona, We are glad you liked our inspiring ambiance and attentive service, but we are sorry for your disappointment with our food offerings while you were here. We take your feedback seriously and will share it with our restaurant and culinary team as we are continually striving to improve in any way possible. We regret not meeting your expectations in some areas and hope you give us another opportunity to make a better impression. We would love to have you join us again and leave completely satisfied! Christopher Biguet Restaurant General Manager
   

   Is this helpful?

8. H

   Harry

   Unspecified1 review

   3.0

   Dined on 21 February 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   typical overpriced and under qualified staff hotel restaurant bar is slow and drinks are tiny and over priced manager never checked with us about our dining experience
   

   KembaraResponded on 23 February 2025

   Dear Harry, We are truly sorry for your disappointment with our service during your visit. We take these concerns seriously and will speak with our team so we can work to improve in the outlined areas. We also value your comments regarding the bar as we are always seeking ways to enhance our guest experience. Thank you for your valuable feedback, and we hope to have another opportunity to provide you with the seamless visit and hospitality you deserve. Christopher Biguet Restaurant General Manager
   

   Is this helpful?

9. N

   Nithya VIP

   San Francisco11 reviews

   3.0

   Dined on 20 February 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   The food was disappointing. It seemed off balance like they had removed the heat without considering adjustments. The green papaya salad was too fish sauce tasting without the chili and the sambal crab was too tamarind tasting (needed the spice to balance). Service was slow from start to finish- waited in line at the hostess stand for 10 min with only three parties in front of us…waited ten minutes from being seated to have a server ask us for a drink order and same after completing the meal.
   

   KembaraResponded on 22 February 2025

   Dear Nithya, I deeply regret that your experience did not reflect the high standards we set for both our cuisine and service. The delicate balance of heat, acidity, and depth is fundamental to our dishes, and it is truly disappointing to hear that this harmony was not upheld. Your keen observations are invaluable, and I will personally ensure they are given the attention they deserve. Equally, the lapses in service you encountered are far from the seamless hospitality we strive for, and I sincerely apologize for any frustration they caused. Please know that your feedback is taken to heart and will be addressed with our team to ensure that every guest receives the prompt, attentive, and experience they deserve. Christopher Biguet Restaurant General Manager
   

   Is this helpful?

10. A

    Andrea VIP

    Phoenix32 reviews

    3.0

    Dined on 16 February 2025

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    The restaurant was not super full when we arrived, however we were taken to a 4 top that was broken into a 2 top as we sat at it. Super weird and unusual experience to have the table moved away from us as we sat at it. Extra weird is like 45 min later they sat a 2 top next to us… at the newly created 4 top. Very off putting and unpleasant experience. Service was slow. Our water glasses were filled twice before a server came by. And the glasses aren’t small. It was probably a good 10-15 minutes. Our server was polite but clearly under water. He rarely came by, especially to our little newly created 2 top in the corner that he couldn’t even reach appropriately. Our drinks ran dry throughout the meal, and our second round of cocktails came out AFTER our food was packaged to-go. The food was fine. Some was very good like the pork dumplings and the Khai Soi. Others were not great, like the pork belly noodles and the veggie spring rolls. All and all, about what you would expect but not at the price point. Recommend that you try most other l Asian places in the valley like Clever Koi, Glaj Blaan, or Lom Wong.
    

    KembaraResponded on 16 February 2025

    Dear Andrea, Thank you for the review We are very sorry for the issues you experienced with your seating as well as the lack of attentiveness you received while you were here. Exceptional service is integral to an excellent dining experience, and we appreciate that very much at our restaurant. Steps will be taken to ensure that each of our guests are afforded the care, efficiency, and hospitality that every guest expects and deserves. Also, while we are glad you were happy with some of the food options, we will use your specific feedback to improve our culinary offerings as well. Thank you again for your sincere comments, and we hope to serve you with excellence in the future. Christopher Biguet Restaurant General Manager
    

    Is this helpful?