Kerala Canteen

Kerala Canteen reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. T

   Tim

   London2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful. Beautiful Keralan food, cooked by a Keralan chef. Great service too.
   

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2. G

   Geoff

   Yorkshire1 review

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Fantastic food and lovely staff but we had to wait quite a while to get anything and it didn't feel like anyone was managing our table as we had to stop someone in mid flow each time to order anything. Even paying at the end we had to look for someone to take our money! Will definitely go back and hope that the service has got more organised next time.
   

   Kerala CanteenResponded today

   Thank you for your kind words about our food and staff—we truly appreciate your support! We're sorry to hear that the service didn’t meet expectations during your visit. Your feedback is invaluable, and we’ll certainly work on improving our table management to ensure a smoother experience. We’re so glad to hear that you’ll be visiting again, and we look forward to providing you with a much more seamless and enjoyable dining experience next time!
   

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3. M

   Mitch

   Yorkshire2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Amazing food, every mouthful was delicious! We had a mix of plates and bowls all fantastic flavours and just the right amount. The ambience was relaxed, very busy when we got there so obviously a popular place for straight after work. Would definitely recommend you try Kerala Canteen if you love Southern Indian food or want to try something away from your average Indian.
   

   Kerala CanteenResponded today

   Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed every bite and loved the mix of plates and bowls. It’s great to know you appreciated the relaxed ambiance and could feel the vibrant energy of our busy space! We truly appreciate your recommendation and can’t wait to welcome you back for another delicious experience. See you again soon!
   

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4. A

   Aimee

   Yorkshire1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   For a lovely setting we ( group of 6) we're very disappointed with the service and overall experience at the canteen. One of our party has a severe egg allergy, no-one was able to confirm safe items, the allergy board they had was incomplete and the actual menu showed some items as free from various ingredients yet reading the menu you could clearly see this was wrong. The staff we're clueless and wandered back and forth, the table next to us had been waiting over an hour. Even the drinks were poor, 2 lemonade's,2 coke's and 2 orange juice s our table had to send back 4 out of 6 drinks due to staff error or poor quality
   

   Kerala CanteenResponded 4 days ago

   We sincerely apologize that your experience at Kerala Canteen did not meet expectations, especially regarding allergy information and service. We take dietary requirements very seriously and regret any confusion caused. Our team is also undergoing further training to improve their understanding of allergens and menu knowledge so that every guest feels safe and well-informed when dining with us.We also acknowledge the delays in service and drinks issues on your visit. This is not the experience we aim to provide, and we will be addressing these concerns with our team to enhance efficiency and attentiveness. We truly appreciate your feedback as it helps us improve. If you’d be willing, we’d love the chance to welcome you back and provide a better experience. Best regards, Kerala Canteen Team
   

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5. D

   DARREN

   Yorkshire1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Excellent food, great vibe, brilliant price. But sadly let down by 70 minute wait from reservation at 7:15pm to food arriving at 8:25.
   

   Kerala CanteenResponded 4 days ago

   Thank you for your kind words about our food, vibe, and pricing—we truly appreciate your support! We sincerely apologize for the long wait for your meal. We understand how frustrating this must have been, and we are actively working on improving our service speed, especially during peak times. Your feedback helps us refine our operations to ensure a smoother experience for our guests. We’d love the chance to welcome you back and provide the seamless experience we aim for. Please do visit us again, and we’ll make sure your next meal arrives much quicker! Best regards, Kerala Canteen Team
   

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6. B

   Bellfamily

   Kent4 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and very friendly staff. We had a great time
   

   Kerala CanteenResponded 3 days ago

   Thank you for your kind words! We're thrilled to hear that you enjoyed our food and hospitality. It was a pleasure having you, and we look forward to welcoming you again for another great experience!
   

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7. A

   Andrew

   Yorkshire1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A taste of India with a twist, mouth-watering food in a cool /chilled environment. Service was fab food out of this world. Highly recommend 5*
   

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8. I

   Ian

   Yorkshire3 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The food was nice it was 30 minutes before they took our drinks order and another 15 minutes before the drinks came.
   

   Kerala CanteenResponded 3 days ago

   hank you for taking the time to share your experience with us. We're glad to hear that you enjoyed the food, but we're truly sorry for the delay in taking and serving your drinks order. This is not the level of service we strive for, and we appreciate your feedback as it helps us improve. We sincerely hope to welcome you back for a smoother and more enjoyable experience in the future. Please do let us know if there’s anything we can do to make your next visit the best!
   

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9. OT

   OpenTable Diner

   Yorkshire2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Incredible flavours and unique plates, lovely setting and it even smelled amazing. Had to ask for drink menus but apart from that it was perfect. Everything was well explained, it was hard to choose what to try.
   

   Kerala CanteenResponded 3 days ago

   We truly appreciate your kind words! We're delighted that you enjoyed the incredible flavors, unique dishes, and our restaurant’s ambiance. Your feedback about the drink menus is noted, and we’ll work on making them more readily available. It’s wonderful to hear that you found our menu so exciting—it’s always a pleasure to share the flavors of Kerala with our guests. We hope to welcome you back soon for another great dining experience!
   

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10. C

    Catherine

    Yorkshire4 reviews

    4.0

    Dined 7 days ago

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Nice food , quick service , good menu choice and reasonable value. Felt a little rushed even though we were well in our time slot. Plates started being cleared when we still had one dish left to eat. Overall a nice place through
    

    Kerala CanteenResponded 6 days ago

    Thank you for your review! We're glad you enjoyed the food, quick service, and menu choices. We appreciate your feedback about feeling a little rushed—we’ll make sure to be more mindful in the future. Looking forward to welcoming you back for an even better experience next time! 😊🍽️
    

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