Kessaku

Review summary

1. S

   Samuel

   Indiana

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   We arrived at the 49th floor and there were no signs designating where to go for the restaurant. Once we went up a floor to the hostess desk there was nobody there. After a long while a lady came out and seemed to give my girlfriend and I a cold shoulder. We were told that the view was open and the bar and they would come find us once our table was ready. We went and sat at an empty table to observe the view. We were rudely asked to leave the table and they said it was a “miscommunication”. Our waitress was rude and barely did anything but bring our drinks. The buss boy did the best job and was the nicest person there. Everyone seemed fake and acted outrageously entitled and gave my girlfriend and I negative judgmental looks.
   

   KessakuResponded 2 days ago

   Samuel, we deeply regret the lack of assistance you encountered and if you felt any unwelcoming vibes. Please accept our apologies. We'd love the chance to apologize directly and hear more about your experience so we can look into what could have happened. Please reach out to us with your reservation name and date, as well as the best way to contact you. Thank you, and we look forward to seeing what we can do to earn another chance to impress you someday. The Kessaku Dallas team
   

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2. C

   Colleen

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Kessaku is always a win for us. The service was particularly outstanding during our last visit. Alexis was truly a standout! Her recommendations hit every time on both drinks and food. She consistently checked in and had us laughing each time. Her high level of service enhanced the wonderful experience we have every time we visit Kessaku.
   

   KessakuResponded 3 days ago

   Hi Colleen. Thank you for your many visits and this very nice review. We are happy to see Alexis did such a nice job with your service on your last visit and we'll be sure to let her hear your compliments. We look forward to serving you again in the near future.
   

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3. A

   Ali

   VIP

   Dallas

   1 review

   5.0

   1 review

   Dined on 15 December 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Great overall experience. Great vibes great food great service. Can’t go wrong with this spot for a dinner date
   

   KessakuResponded on 17 December 2024

   Ali, we appreciate your kind words about your experience at Kessaku. Thank you for your compliments on our vibe, food and service, and we look forward to welcoming you back soon for another dinner date or any special night out!
   

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4. R

   Roshel

   VIP

   Dallas

   20 reviews

   5.0

   20 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love Alexis! She went above and beyond to make our anniversary so memorable
   

   • 

   KessakuResponded on 17 December 2024

   Thank you for recognizing Alexis' service, Roshel. It's wonderful to see how much you enjoyed your anniversary visit, and we hope you will join us again someday soon!
   

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5. C

   Cara

   Dallas

   1 review

   5.0

   1 review

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best sushi I’ve ever had! Would highly recommend for a special occasion or a night out!
   

   KessakuResponded on 28 November 2024

   Cara, we appreciate your kind words about our sushi. We love knowing you enjoyed your experience here so much and we truly appreciate your recommendation. Hopefully you'll be back for another memorable evening soon. Thank you!
   

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6. R

   Roshel

   VIP

   Dallas

   20 reviews

   4.0

   20 reviews

   Dined on 10 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   So our reservation was at 9 and we got there before 9 and got seated at 930. No complaints as there is an observatory area you can sit and wait at. They get a bit busy, and because it's such a great vibe a few people tend to linger at their table a lot longer than expected. Service was great, and the food was fantastic. This is our second time going and plan to go back again soon
   

   KessakuResponded on 15 November 2024

   Thank you for your return visit, Roshel. We apologize for any delay you experienced and will look into what happened to make sure it is not an issue again. We're pleased to know you enjoyed our service and food hopefully, we can have another opportunity to serve you someday soon, for what we're confident will be an excellent experience in every way. The Kessaku Dallas team
   

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7. H

   Happy

   VIP

   Dallas

   11 reviews

   5.0

   11 reviews

   Dined on 31 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lychee martini so tasty. Cool views of downtown. Fresh, quality Sushi. A nice intro to Dinner at Monarch.
   

   KessakuResponded on 3 November 2024

   Happy, we appreciate your kind words about our Lychee martini and the views of downtown. We take pride in serving fresh, high-quality sushi and creating memorable dining experiences, and we're happy you had a nice dinner here. Thank you for making us part of your dinner plans at Monarch. We look forward to welcoming you again.
   

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8. A

   Alexa

   Dallas

   10 reviews

   4.0

   10 reviews

   Dined on 24 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food was great quality, but you pay a pretty penny and the drinks are just are expensive as some of the sushi rolls. We were a little disappointed that it was our anniversary and that was not recognized even though I noted it on our reservation and again when we confirmed it.
   

   KessakuResponded on 3 November 2024

   Alexa, thank you for joining us for your anniversary and for your wonderful comments on our food. We love helping make special occasions even more memorable and should have recognized your occasion when you were with us. Please accept our apologies. If you can join us again, we'd certainly like to make it up to you. Please ask for a manager next time you visit so we can ensure you have an outstanding dining experience in every way. We hope to see you back soon. The Kessaku Dallas team
   

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9. S

   Silvia

   Dallas

   17 reviews

   4.0

   17 reviews

   Dined on 14 September 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Extremely overpriced sushi. We ordered 2 rolls and 2 drinks and were charged 95 dollars. Bring your wallet cause this place is very expensive. Ambiance was nice and elegant. Small area. Beautiful night view of Dallas
   

   KessakuResponded on 20 September 2024

   Silvia, thank you for complimenting our ambiance and view. We understand and respect your perspective on cost, but please know our prices reflect the high-quality ingredients we source, the skills of the kitchen and service staff we employ, and the overall dining experience we strive to offer. We are dedicated to providing our guests with an exceptional experience and constantly ensure we are competitive in cost with other top sushi restaurants in the area. We truly value your patronage and would love to have the opportunity to serve you again soon.
   

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10. OT

    OpenTable Diner

    Houston

    2 reviews

    5.0

    2 reviews

    Dined on 18 August 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 5

    The ambience is great, must pick the tables next to the window
    

    KessakuResponded on 22 August 2024

    Thank you for joining us. We are happy to see you enjoy our ambiance, and we look forward to serving you again in the near future.
    

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