Kimura Japanese Steak House by Japan Inn

Review summary

1. K

   Kevlyne

   Miami

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place, highly recommended for any occasion.👌
   

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2. J

   Johanna

   West Palm Beach

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   I was overcharged. My total was $86 plus 20% tip, when I looked at my CC history I was charged $142
   

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3. A

   Adam

   West Palm Beach

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It was Valentine's day. Hostess staff was overwhelmed, but service was good and so was the food.
   

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4. L

   Lorenzo

   Mexico City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   El ambiente muy agradable!! La comida muy buena 👍👍👍
   

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5. A

   Angel

   West Palm Beach

   5 reviews

   4.0

   5 reviews

   Dined on 8 February 2025

   1. Overall 4
   2. Food 2
   3. Service 3
   4. Ambience 5

   I've always loved going to Kimura restaurant because of the food but, last night the food was salty and I couldn't enjoy it, usually would even get a to go box not this time.
   

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6. K

   Kurt

   VIP

   Miami

   14 reviews

   4.0

   14 reviews

   Dined on 25 January 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   Overall, this place is fine. Food is decent; service was good. Japanese steakhouses have been doing the same shtick since the early 80’s…at least. And I don’t think the interior of this place has been touched since then. I believe the whole mall area may be redeveloped, so I understand limiting the renovations. But AT LEAST switch out the carpet.
   

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7. L

   Lisa

   West Palm Beach

   1 review

   5.0

   1 review

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me and my party had a great time. Chef was amazing and funny! Food was great! Will be returning
   

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8. D

   Doris

   West Palm Beach

   1 review

   5.0

   1 review

   Dined on 24 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We will be going back with friends. It is pretty noisy but the experience is well worth it.
   

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9. T

   Todd

   Las Vegas

   20 reviews

   4.0

   20 reviews

   Dined on 24 January 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was good, restaurant looked nice, I felt the food could have been served at a slower pace as once the chef started to cook it all was served to us very fast.
   

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10. A

    Angela

    VIP

    West Palm Beach

    14 reviews

    3.0

    14 reviews

    Dined on 9 January 2025

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 3

    This is not the Kimura we know and love. Our chef was awesome, specially with the kids but the menu changed, there’s no longer happy hour. The steak was fatty and they didn’t give out the fun hats for a birthday. The wine was awful, on the bill it said Whiteheaven but they poured out of a giant wine bottle and it was terrible. They were out of beers and when we ordered Sake, it was watered down. Lastly, when one of the members of our party asked why 20% was added, the server rolled her eyes and made a sound like she was so annoyed. Mind you, we cleaned up the table twice and had to put dishes to the side ourselves. I am sad to leave this review because we loved going there but it’s definitely not the great place we knew.
    

    Kimura Japanese Steak House by Japan InnResponded on 10 January 2025

    Thank you for your honest feedback. I’m truly sorry your experience didn’t meet your expectations. While I’m glad the chef made the evening enjoyable for the kids, I regret the issues with the menu changes, food quality, beverages, and service. To address your concerns, we are currently reviewing our Happy Hour offerings, and kids’ menus are being reprinted to enhance the family dining experience. The quality of our steak, wine, and sake is being investigated to ensure this doesn’t happen again. Additionally, I will be addressing the service concerns with our team to prevent such behavior in the future. We value your loyalty and would love to make things right. Please feel free to contact me at 561.733.2226, and I’d be happy to invite you back for a better experience.
    

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