Kitchen + Kocktails by Kevin Kelley - Charlotte

Review summary

1. D

   Derrick

   Charlotte

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   When we first walked into this upscale establishment. We were seated and it took the waitress that waited on our table a while to come and take our order. When the food arrived and it was quick. I was mortified that the shrimp and grits with lobster tail was heavily salted and dry. The grits were cold and stiff. However, my husband’s dinner was two fried chicken breast with a side of collards and turkey. The chicken was fresh and hot but his meal was like someone dropped a box of salt in the food. The cornbread looked and tasted like it came out of a box covered in honey. When we notified the waitress that we didn’t want our food and wanted to send it back. It was like everybody turned their backs to us the entire time. I was more thirsty than anything. Now, the water was great! If you’re looking for a nice upscale restaurant with good food and service DON’T MAKE ANY RESERVATIONS HERE!!! The pictures on the menu doesn’t do it justice! GO SOMEWHERE ELSE!!!
   

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2. j

   jaclyn

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was great. The food was fantastic. And our waitress was awesome. I think her name was Carmen.
   

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3. O

   Octavia

   Greensboro

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great Food. Very nice atmosphere 👌🏾 I celebrated my 50th Birthday there and I loved the fact that there was a photographer 📸 ready to help capture great memories.
   

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4. R

   R. Nadine

   VIP

   Charlotte

   23 reviews

   2.0

   23 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   The waiter was for the most accommodating but attempted to charge me for something I clearly said I did nnot like. After questioning the. Ridiculous price of the billl she stated she would ask her manager to remove one charge.. The check was almost $80 for 1 one side, 2 pork chops and a drink. Nothing in that place warranted that cost. The food at best was just ok. One persons pork chops were so dry it was like eating dust. The one highlight was the drinks. The restaurant automatically adds the tip and does not tell you but gives you options to add a tip. There is no presentation of a bill just a total shown to you on a hand held unless requested. I couldn’t wait to leave and will never go there again.
   

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5. K

   Kayla

   Atlanta Metro

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was amazing!! I had the fried chicken with gravy, collard greens, and yams! 10/10
   

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6. s

   shannon

   Charlotte

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a very pleasant experience. Food and customer service were amazing . Will definitely come again.
   

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7. J

   Jasmine

   Charlotte

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great choice for a birthday brunch! My only complaint is the 20% gratuity that is added to all checks even if you split a part of the bill. I also wanted blackened fish and was given fried. Either way still a great choice for a fancy dinner.
   

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8. N

   Nekyia

   Charlotte

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   You can definitely tell the energy in the building was off or different from the first time we came. This was our second time coming here and our server seemed like she had an attitude or just simply didn’t wanna be there this morning. The energy given was definitely not expected, we requested a particular server due to the amazing experience we had with him our first time but I’m gonna assume he wasn’t serving in the areas where we had to sit. The oxtails are definitely disgusting, the sauce recipe was not appealing but the manager was able to change my order to something else that I was grateful for.
   

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9. M

   Melissa

   Atlanta Metro

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   We had 9pm reservations, but weren’t seated until around 10:15pm. We decided to hit the bar in the meantime. When we arrived, a couple was getting up so we grab those seats. The 2 bartenders didn’t say a word to us. The male bartender even slowly cleaned the previous couples plates and still didn’t say a word or even make eye contact. I then asked a passing person (who I thought was also a bartender but was actually a barback) if the bar was closed or if we could order drinks still since no one bothered offering us service. He grabbed the female bartender and she ended up providing us bar service. This is UNACCEPTABLE at a place that automatically adds in 20% gratuity!! A margharita and Tito’s w/ pineapple= $57! Once we were finally seated, the waiter (Hailey) comes over and is quite pleasant. Service from that point on was great. Only issue from there was the lobster bites. They were insufferably salty! The crabcakes and trinity rolls were delicious.
   

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10. A

    Amberly

    Los Angeles

    2 reviews

    2.0

    2 reviews

    Dined 5 days ago

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 1

    First visit and I’m sure it will be my last. Waited over 30 mins for our table and we had reservations. The table we were assigned was right in front of the entrance and there were about 15-20 ppl standing in that area waiting to be seated. We refused that table because who wants to eat with 20+ people in your face so we had to wait again just to be seated by the DJ booth. There were so many people standing everywhere waiting. The food was subpar, especially at the costs. I was unhappy with the mandatory 20% gratuity for all parties, regardless of size, especially when the service wasn’t that great. The food was just ok. My fried salmon and grits wasn’t anything to rave about and tasted bland and flat. The other guest in my party wasn’t pleased with the kajun pasta she ordered. The egg rolls were pretty good however. I overheard the party seated behind us state they weren’t pleased with their selections. Still trying to figure out how the Jackson Five and Dale Earnhardt art on the walls tied into the theme. At $169 for one alcoholic beverage, one appetizer and two entrees, I definitely could have gotten a better experience and a more satisfying meal elsewhere. Spend your time and money elsewhere…don’t recommend
    

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