Kona Grill - Desert Ridge

Review summary

1. V

   Vicki

   VIP

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our dinner was very good but our server "T" was outstanding. She had the right amount of checking in and giving time. Her attitude and personality was infectious. The food was good but the service will bring us back and hope to have T again.
   

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2. J

   Jenn

   Phoenix

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   Trying to keep this short and sweet… We will never eat here again! Restaurant is terribly managed and organized, and food quality is very poor. Service from the weight staff sushi, chefs, and hostesses was good. The restaurant overall is just very unorganized and again the food quality is subpar at best. Total waste of money and we still left their hungry! Think of this as like the Applebee’s of sushi -trying to be a regular restaurant on top of that!
   

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3. A

   Alex

   Los Angeles

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Wait time was atrocious, food was below average .
   

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4. y

   yanna

   Phoenix

   5 reviews

   1.0

   5 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   This was our first time at Kona Grill, we shouldn't have on on Christmas BUT you would think that they would be better prepared since they are open on Christmas. We got there at 8pm with a reservation and got seated within 15 minutes, BUT then waited for literally 1 hr before our food got to our table. When the food came, my husbands steak was warm at best, the potatoes looked like they were scraps from the bottom of a bowl, my son's Wagyu fried rice was cold, meat undercooked almost raw, after bringing this up to the manager he of course apologized and comped our food but still we left hungry since we couldn't eat our dinner. Not a good experience at all. I will say that our young lady server was very sweet and attentive. Kuddos to all the wait staff and hostesses keeping their cool cause that place was a zoo.
   

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5. L

   Lesley

   Los Angeles

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Overbooked for Christmas and disappointment! We booked a reservation beforehand and when we arrived, there was a line out the door with other people who also had reservations but were not immediately seated. After speaking with staff, we quickly realized that whoever was in charge of booking reservations overbooked by a wide margin. This led to your kitchen getting two hours behind schedule. We decided to stay largely because our waitress was amazing and was very honest about the situation. We witnessed others, who didn’t have the patience, get up and leave. We heard staff say multiple times that this overbooking was worse last Christmas and is controlled by the owners of Kona Grill. Your company. I plead with you, be better. You can still maintain your profit margins by booking an appropriate amount of reservations on a night like Christmas. I don’t know if this was the result of greed or sheer incompetence but it’s unacceptable. By the time we received our food, the items we received were not what we ordered. Brussels sprouts instead of green beans because the kitchen “ran out.” Again, a lack of preparation that was completely preventable. Your staff at this location are amazing and were incredibly apologetic of a situation you put them in. It’s not fair to them or your customers to be put in that position.
   

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6. D

   Dee

   Phoenix

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   AWFUL!!! 1.5hrs to get food. Blamed on a party of 75. I booked reservation weeks ago. Why would you book a huge group of 75 plus fill every reservation spot/table on Christmas. Do one or the other - not both! Poor, poor management decision. Many got up and left after ordering, we watched several plates of food come out to empty tables. There was no compensation offered for the poor management that resulted in our awful dinner.
   

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7. M

   Marni

   Phoenix

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   My filet was OK, but not great. My husband said the roast turkey and stuffing were dry and the gravy was bland. It also took over an hour to get our food. At least the meatball appetizer, the mashed potatoes and vegetables were good. To their credit, our server was very nice and attentive, but she was (obviously) overextended. She gave us desserts at no charge to make up for the long wait. They didn't have the pumpkin pie they advertised, but the cheesecake and chocolate cake were pretty good. They made up for the fact that we paid $160 (including tip) for a very lackluster meal. We won't be going back here.
   

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8. L

   LaVerne

   Phoenix

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Food took 2 hours , and was really bad when it came out
   

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9. M

   Martin

   Manitoba

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Was there for Christmas dinner, and was wildly slow. Waited 2.5 hours for our food. The food that came was very good, but felt like they were trying to serve too many people for the amount of people working.
   

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10. S

    Sue

    Chicago

    2 reviews

    2.0

    2 reviews

    Dined 1 day ago

    1. Overall 2
    2. Food 4
    3. Service 4
    4. Ambience 2

    Great food and great wait staff. So the problem must have been extremely poor management for Christmas dinner. Clearly they were not prepared for the volume of customers as we waited 1 and 1/2 hours after we ordered for our meal. To make it worse, one of the staff members told us that this is how it is every Christmas.
    

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