Kona Grill - Desert Ridge

Review summary

1. J

   Jackie

   Phoenix29 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   I booked the private room on Open Door and was told at the lady minute I could not have it. Our waiter Aiden did a great job/always pleasant. The kitchen help was over whelmed. It took 2 1/2 hours to eat. Need to hire more help to prepare food. Also put of the best appetizer-Avacado rolls-at 5:30 pm you should not be out of a common appetizer.
   

   Kona Grill - Desert RidgeResponded 1 day ago

   Hi Jackie, Thank you for choosing Kona Grill - Desert Ridge for your dining experience and for taking the time to share your feedback. We're glad to hear that you enjoyed your private room and our service. However, we're sorry to hear about the long wait you experienced for your meal. We always aim to provide the best experience for our guests, and we're sorry that we fell short this time. We appreciate your feedback and will use it to improve our service and food preparation. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
   

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2. c

   clare

   Columbus3 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Our server "T" was awesome!! She was hampered by slow bar service. We had lengthy waits for drinks. Tasty food, but we shoulda known, it's not a steak joint.
   

   Kona Grill - Desert RidgeResponded 5 days ago

   Thanks for the review, Clare! We're thrilled to hear that you enjoyed our tasty food and had an overall positive experience at Kona Grill - Desert Ridge. We understand that there were some areas where our service fell short, specifically with the bar service. We appreciate your patience and understanding. We're constantly working to improve our overall service and your feedback is invaluable in this process. We hope to see you again soon for another round of steak!
   

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3. OT

   OpenTable Diner VIP

   Washington DC2 reviews

   1.0

   Dined on 22 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Bar table service was awful. Not well staffed and the bartenders are clearly frustrated. Constantly had to flag down service. Food was not that good and way too expensive for what we got.
   

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4. M

   Matt VIP

   Phoenix10 reviews

   4.0

   Dined on 22 March 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Overall nice place. Good variety on menu. Food is good but not worth the price. Its just overpriced.
   

   Kona Grill - Desert RidgeResponded 7 days ago

   Hi Matt, Thank you for taking the time to share your experience at Kona Grill - Desert Ridge. We're glad to hear that you enjoyed our menu and our variety. We're sorry to hear that you felt our prices were not justified. We strive to provide a high-quality dining experience for all our guests and we believe that our prices reflect that. We appreciate your feedback and will take it into consideration as we continually work to improve. Best, The Management Team
   

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5. K

   Karen VIP

   Phoenix3 reviews

   3.0

   Dined on 21 March 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 2

   Server was great, actually the best thing about our visit. Our angry edamame came out literally frozen cold like it had just been pulled out of a frozen bag. We thought the food was overpriced for the quality, over $300 for 3 of us. They brought out the wrong salad for one of our diners, which we thought just tasted odd until we got the final bill and realized they had delivered a totally different salad. Disappointing experience. I think the Scottsdale location has better ambience.
   

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6. S

   Sherry VIP

   Phoenix146 reviews

   5.0

   Dined on 18 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything about tonight's happy hour was great. My bama roll was delicious; friend liked her crunchy crab roll. Our server was excellent! And manager Suzana made a special trip over to our table to say hello and make sure everything was perfect; this was much appreciated! Thank you all for a wonderful dining experience. I will definitely be back!
   

   Kona Grill - Desert RidgeResponded on 20 March 2025

   Thanks so much for the stars! We are so glad you enjoyed your meal with us at Kona Grill and will be sure to pass on the kudos to our entire team. We look forward to seeing you again soon! - KG Management.
   

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7. K

   Kimberly

   Palm Springs7 reviews

   5.0

   Dined on 18 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great evening . Service great but kitchen a tad slow which we didn’t care as having dinner with friends. Great value and huge portions.
   

   Kona Grill - Desert RidgeResponded on 19 March 2025

   Thank you Kimberly, for the positive feedback! We can't wait to see you on your next visit! Kona Grill - Desert Ridge
   

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8. R

   Richard VIP

   Phoenix22 reviews

   3.0

   Dined on 16 March 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Sushi very good. Breakfast items nothing special. very small eggs and small pieces of ham with standard Sysco fried potatoes. Skip the brunch and have the lunch.
   

   Kona Grill - Desert RidgeResponded on 17 March 2025

   Thanks for the feedback. We're sorry to hear that you were disappointed with the food selection at Kona Grill - Desert Ridge. We always aim to provide a diverse range of dishes, and it's clear we missed the mark this time. We appreciate your constructive criticism and will certainly use it to improve our menu. We hope to have the chance to serve you again in the future. -KG Management
   

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9. K

   Kevin VIP

   Atlanta2 reviews

   1.0

   Dined on 15 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Calamari was burnt, rice on entrees had hard uncooked pieces that broke filling in tooth. Manager made us feel like we bothered him when we told him about the rice. VERY POOR! WILL NEVER GO BACK!
   

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10. S

    Sally VIP

    Minneapolis13 reviews

    5.0

    Dined on 13 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Beautiful restaurant. Excellent employees. Great food service
    

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