La Hacienda

Review summary

1. OT

   OpenTable Diner

   Orlando2 reviews

   4.0

   Dined on 16 March 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Excellent St Patrick day brunch food was above expectations Beautiful resort just needs some upkeep. Little fresh paint would go along way staff was friendly
   

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2. N

   Nancy

   Minneapolis1 review

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Noticed a Sunday bruch online for $24, made a reservation and was a little shocked that it was actually more than $50 each. Nancy
   

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3. M

   Mitzi

   Tampa3 reviews

   5.0

   Dined on 12 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The entire experience was amazing. Arriving was a delight, the grounds are beautiful. We visited for the grand buffet and were amazed. The options and flavor, outstanding.
   

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4. L

   Laurie

   Orlando1 review

   5.0

   Dined on 22 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great! We will definitely be back again!
   

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5. B

   Beth

   Indiana1 review

   1.0

   Dined on 8 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Have a photo to share Need a phone number to call you
   

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6. J

   Julie

   Orlando2 reviews

   2.0

   Dined on 28 November 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Reservation was for (3) at 5:00 pm for Thanksgiving buffet. We checked in at 4:49. Person checking us in said they were running behind and there would be about a 30-minute wait. However, we noticed they were taking groups in a few at a time. This was fine until we observed people were being seated that had arrived/checked in after us. At 5:45, I stopped one of the hostesses seating people to ask why we were still waiting. She said the guy that was handling the check-in was advising on seating. He had disappeared. She and I waited several minutes but he could not be located. She finally said, come with me and sat us. I stopped to express my dissatisfaction with the whole situation to (2) male mangers who were just standing around. They were disinterested in my frustration and (1) just said sarcastically "Happy Thanksgiving." Once we were seated, I had to go hunt down a server for drinks. I lucked upon a wonderful waitress who took care of our drinks for the rest of the evening. I am glad to have found her as none of the other servers ever stopped at our table. I have rated the experience as poor for various reasons: Lengthy wait time; no explanation & no follow-up; managers lack of attention/customer service; server inattention; missing deserts (no apple/pecan pies) as advertised; deserts/breads available were stale (carrot cake). Just an all around unpleasant experience. My friends and I will not return and I do not recommend.
   

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7. J

   Jenni

   Orlando1 review

   1.0

   Dined on 28 November 2024

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 1

   Went for Thanksgiving Buffet. Reservations for 5pm that we had to prepay for ahead of time, including gratuities. Got there at 4:35pm and were immediately told they’re running behind and it would be a short wait. Tried to get a drink at the bar upstairs but were told they don’t open until 5pm. Got a champagne from the makeshift bar set up downstairs for the crowd of people waiting for their seats. That bar got shut down around 5pm even though we were still waiting for our seats along with a large crowd. Finally seated at 5:45pm at a table that was being used to hold clean glassware. Took awhile for our server to come to our table, clean it off and get our drinks. Our first trip to the buffet was good, but after that it was clear that no one would be refilling the stations, food was starting to get scarce. We had only been seated about 30 minutes or so before it became clear the staff was trying to start breaking things down. My husband wanted dessert but there were no more bowls available and he had to grab the last plate that was out as they were not restocking anything and trying to force you to be done. It was okay for them to allow everyone seated beforehand to enjoy the buffet for as long as they wanted, and we waited an hour just to be seated, yet they were trying to push us along and clear the place out. The food itself was good, but it was a giant cluster from start to finish with staff that weren’t trained, no systems or processes to handle the overbooking, and no reason to care because they already had our money and tips.
   

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8. b

   brian

   Orlando1 review

   1.0

   Dined on 28 November 2024

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 2

   Reservation time was not honored and was 20 minutes past our seating time Food selection was not was we would have expected for $70 per person and advertised menu was much different than what was served. Service not great as I had to ask 4 times for an iced tea. Gratuity amount was quite high for people just serving drinks and clearing plates Would never return again for any meal to this restaurant, especially a holiday buffet
   

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9. G

   Grant

   Atlanta11 reviews

   5.0

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience for the Thanksgiving brunch / meal. Highly recommend!!
   

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10. M

    Marcia

    New Orleans3 reviews

    5.0

    Dined on 28 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great idea for Thanksgiving if you don’t feel like cooking and eating left over for days. Low of choices and it all was very tasty
    

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