Eataly Soho

Review summary

1. M

   Marie and Mark

   New York City

   6 reviews

   vip
   2.0

   6 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   This is supposed to be an Italian restaurant. It is not right to bring the bill while we were still drinking coffee without even saying that we can take time (not even thank you) then come to the table 6 times to check if we paid ! We literally spent 23 minutes from the time that we were served and restaurant was barely 1/2 full. Servers do not seem to be educated at all and food was okay just not as good as in flatiron nor downtown As we know Eaterly in Italy and NY we are very disappointed
   

   Eataly SohoResponded 1 day ago

   Ciao Marie and Mark, Thank you for sharing this feedback with us. We are truly sorry to hear you felt rushed during your visit. That is never the experience we want our guests to have, and we strive to provide a comfortable dining experience to everyone who dines with us. It's clear we fell short in this instance. We will be reviewing this with our team to ensure the guest experience is enjoyable from beginning to end. Thank you for helping us to continue to grow as a restaurant. - Eataly Soho
   

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2. K

   Kamisha

   New York City

   3 reviews

   4.0

   3 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was amazing! There were some kinks in the service but otherwise great experience.
   

   Eataly SohoResponded 1 day ago

   Ciao Kamisha, Thank you so much for taking the time to share your experience dining with us. We're thrilled to hear that you enjoyed the food and that it left such a great impression. However, sorry to hear that the service didn't fully meet your expectations. If you are able to give us more details on what went wrong with the service, we would appreciate to hear so we can address it with our team. We look forward to welcoming you back again soon! -Eataly Soho
   

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3. C

   Conor

   New York City

   4 reviews

   2.0

   4 reviews

   Dined on 10 November 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Tuna tartare was stinky, clearly not high quality or fresh. Pasta was cold, pretty annoying for an expensive truffle dish. Service by our waiter was abysmal. We’d probably have spent an extra $100 on drinks and dessert if he had any interest in stopping by our table. This place has some gremlins to work out.
   

   Eataly SohoResponded on 15 November 2024

   Ciao Conor, Thank you for taking the time to share your feedback. We’re sorry to hear that your recent experience with us at Eataly Soho fell short of your expectations. Our goal is to offer an exceptional dining experience to all our guests. If you could please let us know more details on the negative service so we can improve? Thanks, -Management at Eataly Soho
   

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4. L

   Liliana

   New York City

   2 reviews

   vip
   5.0

   2 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyhing was great! It is the best Eataly for sure. The service excellent and the food beyond amazing! Don’t have canola but have a great variety of desserts.
   

   Eataly SohoResponded on 15 November 2024

   Ciao Liliana, Thank you for taking the time to share your feedback and positive experience with us. We will make sure to share all your good thoughts with the team. We hope to have you dine with us again soon. Thanks, -Management at Eataly Soho
   

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5. E

   Erica

   Seattle

   4 reviews

   3.0

   4 reviews

   Dined on 9 November 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Truly the worst Italian dinner I have had in New Yrok City. Butatt on a bed of tasteless mushrooms? There was no pop whatsoever to the buratta. My sangria was tasty. The butternut squash ravioli was tasteless. I started making ravioli this year and I would have preferred my own. It was some butter sauce and no taste. I was shocked. The grocery store suggests they have the right ingredients and the dishes our kids had looked better than mine. So just don't get the buratta or ravioli I guess.
   

   Eataly SohoResponded 4 days ago

   Ciao Erica, Thank you for taking the time to share your experience dining with us. We are truly sorry to hear that your experience with us didn’t meet your expectations, especially regarding the quality of our food. We strive to provide dishes that not only meet but exceed our guests’ standards. This feedback will be given to our team to ensure improvements are made. We hope you give us another chance in the future! - Eataly Soho Restaurant Team
   

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6. R

   Rosemary

   New York City

   13 reviews

   vip
   4.0

   13 reviews

   Dined on 6 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The food was very good, but everything was slightly undercooked…. Butternut squash was really hard and needed salt. Ravioli was really nice, but again, although I like al dente - the edges were a bit tough to chew. Server was nice, but forgot things like the ice I asked for, cheese for my ravioli and bread for the table (he specifically asked what kind of bread we wanted, but then didn’t bring it) Definitely worth going back for the $25 prix fixe.
   

   Eataly SohoResponded on 15 November 2024

   Ciao Rosemary, We appreciate your review. We are happy to hear you liked our pre-fix menu. However, we’re sorry that a few things fell short of your expectations. Our goal is to offer a positive dining experience to all our guests. Your feedback will be given to our kitchen and staff so we can improve. We hope to see you again. Thanks, -Management at Eataly Soho
   

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7. T

   Travis

   Seattle

   2 reviews

   3.0

   2 reviews

   Dined on 2 November 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Overpriced for what it is. Ambiance was great. Service was horrible. Left alone for 25 minutes between appetizer and main course. No refills, not even offered. They need to seriously get it together.
   

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8. M

   Mark

   New York City

   8 reviews

   vip
   4.0

   8 reviews

   Dined on 2 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Pep pizza and tiramisu pancakes were great. Server was good. Host was nice. Great table.
   

   Eataly SohoResponded on 15 November 2024

   Ciao Mark, We greatly appreciate your review on your experience dining with us. At Eataly Soho, we strive to provide exceptional customer service and a positive experience to our guests. We are glad to hear that you received a warm welcome during your time with us. Thank you for your feedback. We hope to have you dine with us again soon.
   

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9. OT

   OpenTable Diner

   Miami

   1 review

   4.0

   1 review

   Dined on 2 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food, service and ambiance. The fire alarm was triggered by accident, and the noise was kind of unbearable for about 10 minutes, until it was turned off.
   

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10. K

    Kevin

    New York City

    3 reviews

    5.0

    3 reviews

    Dined on 30 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent food, great service, convenient location.
    

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