Eataly Soho

Eataly Soho reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Silvester VIP

   New York City28 reviews

   2.0

   Dined on 17 May 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   The food was not good. My pasta Alfredo was so salty. The Caesar salad looked like the cook took off the leaves and added Caesar sauce, shades of Olive Garden. The pizza menu looked extensive. My aperiol spritz was very good. The tiramisu was good even if they tried to make a very traditional and iconic cake an event with the creme topping going everywhere when the plastic was removed. The ambiance was new and attractive even with Christmas lights on all the windows. why? Also a very loud band which made conversation difficult. I was far away. Service was not ok because we were always looking for the server who was never around and it felt like it might have been the servers first job. The menu was disappointing. The repetition was obvious with cacia and Pepe risotto, then pasta and even focaccia bread. Really….the focaccia tasted and had the texture of American white bread even though it looked convincing. Try the piazza. Good luck!
   

   Eataly SohoResponded 5 days ago

   Ciao Silvester, Thank you for sharing your recent experience with us. We are disappointed to hear that your overall experience with us did not meet your expectations. Your feedback means a lot to us, especially regarding food and service, and we will share this with the team. Thank you for helping us grow! We hope you give us a chance again in the future. Grazie, Eataly SoHo
   

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2. J

   Jennifer VIP

   New York City2 reviews

   1.0

   Dined on 17 May 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Really poor service and food took forever to come out. Pasta was completely cold and clumped together so we showed the server and he asked with an attitude if we just want it taken off the bill or a new one that will take VERY long to make. We dine out a lot and it was one of the worst experiences in NYC.
   

   Eataly SohoResponded 5 days ago

   Ciao Jennifer, Thank you for your feedback on your recent experience. We are very sorry to hear that we missed the mark in terms of food quality and service. We are providing your feedback to the kitchen team as well as front of house. We will message you directly to discuss this further. Grazie, Eataly SoHo
   

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3. B

   Blair

   Perth2 reviews

   2.0

   Dined on 16 May 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Our food was service was average, kept on checking in on us but not asked for beverages. The food was served luke warm and the carbonara was so salty. Had to prompt for dessert menu with matching wine unavailable. Not the best experience.
   

   Eataly SohoResponded 5 days ago

   Ciao Blair, Thank you for your feedback. We apologize that our food and service missed the mark. We will provide this to our staff as well as the kitchen team to improve overall. We hope to see you again in the future. Grazie, Eataly SoHo
   

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4. S

   SUSANA

   New York City1 review

   4.0

   Dined on 16 May 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   I wanted to pay the bill with my credit card and a gift card, but it wasn't allowed according to what the waiter told me. I didn't understand the reason
   

   Eataly SohoResponded 1 day ago

   Ciao Susana, Thank you for your feedback. We will message you privately to further understand the situation. We apologize for any inconvenience this might have caused. Grazie, Eataly SoHo
   

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5. S

   Susan VIP

   New York City149 reviews

   5.0

   Dined on 14 May 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First visit and not last. Leery as we tend toward local, but was highly recommended…and did not disappoint. Caponata is not to be missed: beyond sublime. Gorgeous presentation and the sourdough toast was a perfect complement. Salmon was perfectly seasoned and moist. Ravioli di Piselle e Stracciatella was such a fun springtime treat. What was lovely about both dishes was they were not over cooked. Flavors were bright and quite enjoyable with a glass of white (the Sicilian Aetna Bianco was perfect). The lemon dessert was a light lemony treat to close the feast. Our server was knowledgeable and unobtrusive (excellent service). There was a private event in adjoining room, so the restaurant was loud, but it was enjoyable seeing people be lively and interacting. Surprised that our evening dining at Eataly was such a treat: thank you!
   

   Eataly SohoResponded on 17 May 2025

   Ciao Susan, Thank you so much for your kind feedback. We are thrilled to hear that you enjoyed your overall experience with us- specifically the food and service. We are looking forward to seeing you again soon! Grazie, Eataly SoHo
   

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6. D

   Darla

   New York City2 reviews

   2.0

   Dined on 11 May 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Disappointing Experience at Eataly on Mother's Day! I'm a fan of Eataly's pasta and food market, but our recent visit on Mother's Day was a letdown. The food was cold, and the service was slow and disorganized. Two of our party received their orders so late that they ate while paying for their meals! ( one of them my Grandmother) The waiter, Jose, was friendly and apologetic, but there were issues with the bill. He mentioned certain items were "samples" that would be taken off the bill, but they remained on the final bill. We also experienced mistakes with our orders, and drinks took a long time to arrive. The only highlight was the appetizer of fried seafood, which was delicious. Despite Jose's niceness, the overall experience was marred by poor communication between the waiter and kitchen staff. TO TOP IT OFF the candies I brought at the market were EXPIRED FOR A WHOLE YEAR ALREADY literally money going to the garbage the one thing I thought would save my experience nope stomach pains for the next couple days . Given the Mother's Day crowd, I had hoped for a smoother experience, especially since I've had a better time at another location of the same chain. Unfortunately, this visit left a sour taste, and I wouldn't recommend it without some improvements. Rating: 2/5 stars Suggestions for Improvement: • Improve communication between waitstaff and kitchen • Ensure food is served hot and in a timely manner • Double-check orders and bills for accuracy I hope Eataly takes these issues seriously and makes necessary changes to provide a better experience for their customers.
   

   Eataly SohoResponded 5 days ago

   Ciao, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your Mother's Day visit to Eataly SoHo did not meet your expectations. We appreciate your kind words about Jose’s service and the seafood appetizer, but we understand that these positives did not make up for the broader issues you encountered. We take your comments seriously, particularly regarding service and your feedback about the overall quality of food. Please know that we are actively addressing the areas you highlighted, and your suggestions for improvement are valuable to us. We would welcome the opportunity to make this right and provide a better experience in the future. If you're open to it, we’d appreciate the chance to connect directly. We will send you a message. Grazie, Eataly Soho
   

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7. Z

   Zena

   New York City8 reviews

   5.0

   Dined on 11 May 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely delicious! I loved the menu, prix fixe and a la carte. This Soho location is airy, spacious and harmonious which contributed to a wonderful spring brunch. Thank you
   

   Eataly SohoResponded 5 days ago

   Ciao Zena, Thank you so much for your kind words! We’re delighted to hear you enjoyed both our prix fixe and à la carte offerings, and that the ambiance of our SoHo location added to your spring brunch experience. Your support means a great deal to us, and we look forward to welcoming you back again soon. Grazie, Eataly SoHo
   

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8. M

   Melanie

   New York City5 reviews

   2.0

   Dined on 11 May 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   To start we ordered sparkling water and it never came. We had to remind the waiter. Then the busser was folding napkins all shift. We asked her for glasses and to remove the water so we could have space for the sparkling that eventually came. Our food from the pre fix menu took 45mins to come. When it finally came they forgot my tiramisu pancakes. We waited and additional 30mins for the pancakes. No syrup was provided for our French toast. By the time I got my pancakes my guests were already finished with their 2courses. We were never offered more coffee or drinks. I did receive a comp for my troubles but the experience as a first time customer was subpar. Would not reccomend. Would not revisit.
   

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   Eataly SohoResponded 5 days ago

   Ciao Melanie, We are truly sorry to hear about your negative experience dining with us. We take feedback like this extremely seriously, and are disappointed that we fell short of your expectations with both food and service. We hope you will give us another chance in the future to make things right. Grazie, Eataly SoHo
   

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9. a

   albert

   New York City3 reviews

   2.0

   Dined on 11 May 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Wait staff was horrendous. Asked 4 times for the same thing at it never came until we told the manager. The food was also brought out completely separate which is a no go in the restaurant industry.
   

   Eataly SohoResponded 5 days ago

   Ciao Albert, Thank you for taking the time to share your experience with us. We sincerely apologize for the service shortcomings you encountered during your visit. It is disappointing to hear this feedback on the food and service. We take such concerns seriously and are currently reviewing our service protocols to ensure better communication and efficiency among our staff. We would appreciate the opportunity to make this right. Please contact us directly so we can discuss your experience further and invite you back for a meal that reflects our true standards. Grazie, Eataly SoHo
   

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10. P

    Patty

    New York City4 reviews

    5.0

    Dined on 11 May 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    This location was perfect for a family meal or date night. The food is super fresh and flavorful and the atmosphere was superb, including the jazz musicians - an unexpected nice touch! Note: there are not many vegetarian options other than pasta and side veggies, so if that's important to you, then I would skip it.
    

    Eataly SohoResponded 5 days ago

    Ciao Patty, Thank you for your positive feedback. We are happy you enjoyed our food, the overall atmosphere and the live music. We will give your feedback to the kitchen regarding the vegetarian options. We look forward to welcoming you back soon. Grazie, Eataly SoHo
    

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