Le Chai

Review summary

1. G

   GAIL

   New York City

   7 reviews

   vip
   2.0

   7 reviews

   Dined today

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 4

   I dined here on Saturday, November 23 with my nieces. Upon arrival, the hostess was super friendly. Once seated, we were given one menu and told they ran out of menus; there were five of us. Unacceptable! So, we viewed the menu on the website to speed up placing our orders. I noticed some items on the website were not on the physical menu. Our server was okay but not very friendly. The food was not tasty at all and very overpriced. Our first round of drinks came out quickly, but I waited a while for my second glass of wine – just a simple pour should not take long. I usually tip based on the service I received. In this instance, the tip was way too much for the service provided, and I had no control over it because it’s automatically included, but honestly, that was not the main issue. I just wished the food was more tasty, given the high prices. I have no desire to return. The ambiance, however, is amazing and the music was great!
   

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2. C

   Celeste

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   This was our 18th wedding anniversary & chose to celebrate it somewhere new. The ambiance was amazing. Our server was very attentive & the service was amazing. Everything came out right on time which was greatly appreciated. We had chicken & vegetable spring rolls which were amazing. My husband ordered sweet & sour chicken which he loved & I ordered beef & broccoli which was good but I felt the beef was a lil chewy. My drink Mai Tai wasn’t that good but the mistaken drink Brooklyn was amazing. We will be back again in the future to try some other food.
   

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3. L

   Lia

   New York City

   1 review

   5.0

   1 review

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved the ambience. Food and drinks were amazing. Also the service was top tier. Everyone was friendly. The manager came out and greeted us. Will be back !!
   

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4. T

   Tevaneil

   New York City

   1 review

   2.0

   1 review

   Dined on 30 October 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   If your going for a birthday celebration stay away from this place.I went to this restaurant for my birthday and the server that serve me and my friends was rude.The place is trash.The food doesn’t taste good.The server that work there was very rude.she is a Spanish lady .She ignores me when am asking questions about the menu and the lady that serve us wasn’t nice she keep rushing us to order our food because she is telling us there is a big party of people coming which I don’t care because I went to celebrate my birthday.The place wasn’t that crowded either I didn’t get time to order my food.If your running a business like this you are supposed ensure that your fully staffed instead of rushing people.They are also short staff and only one waiter came to sing me happy birthday with a cake,Normally when I go to restaurants for my birthday it’s always 2 or 3 waitress that comes over to your table to sing happy birthday the vibes was very poor and the ambiance .This restaurant is not for a birthday celebration it’s more of business dinner type of place.Never again going back there.
   

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5. N

   Nia

   New York City

   2 reviews

   2.0

   2 reviews

   Dined on 21 October 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   The food was not good. The manager was lovely and she came over and checked on us. Our server disappeared and we saw him as we were leaving speaking with the hostess in the front. Not great service.
   

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6. S

   Shawanda

   New York City

   12 reviews

   2.0

   12 reviews

   Dined on 6 October 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   The seating is terrible. The tables are too close and on top of each other. You can only walk sideways to get into the tables. There was only one waitress and two runners. The manager did redo my food order but it took an additional hour to get. The ambience is very nice that’s about it. The food is overpriced for sure. I have no problem paying for good food. When you come from another state to experience an establishment because they make it seem like it’s something really nice… it’s very disappointing when it’s not.
   

   Le ChaiResponded on 16 October 2024

   Dear Shawanda, Thank you for your feedback. I’m sorry the seating and service didn’t meet your expectations, and we’ll be addressing both issues to improve the experience. While I’m glad you enjoyed the ambiance, I regret the disappointment with the food. Your feedback is valuable, and I hope you’ll give us another chance to deliver the experience you deserve. Best, Shanice Sampson General Manager
   

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7. O

   Odessa

   New York City

   3 reviews

   3.0

   3 reviews

   Dined on 5 October 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Beautiful restaurant… a bit overpriced… felt rushed when eating. My appetizer was packed up due to the entree coming so quickly even though I was told there would be a wait for the main course which I was ok with.. Drinks were good. Service was good but I really did not like that I was rushed to eat…
   

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8. A

   Adonis

   New York City

   6 reviews

   4.0

   6 reviews

   Dined on 4 October 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Spent a Friday evening with girlfriends catching up. The evening started upon entering the front door with a courteous doorman, then a nice welcome from the hostess. We were advised to wait at the bar for the rest of our party. Then was seated promptly. Lovely waitress, knowledgeable about menu. Food was ordered and arrived within a good time range. We found the drinks, a bit small on the portion size, but that was made up with the food portions. It was delicious and well-made, and we even had leftovers to take home. Reservations is a good idea, we did... this is after all an upscale venue. Can't wait to go back!
   

   • 

   Le ChaiResponded on 16 October 2024

   Dear Adonis, Thank you for your wonderful review! We're so glad to hear that you and your friends had a great evening with us, from the warm welcome to the delicious food. I appreciate your feedback about the drink portions and will share that with the team. It’s great to know you enjoyed the food and service, and we can’t wait to welcome you back again soon! Best, Shanice Sampson General Manager
   

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9. S

   Sherrita

   New York City

   5 reviews

   1.0

   5 reviews

   Dined on 4 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   I DO NOT RECOMMEND this restaurant at all first upon arrival my spouse was told to remove hat before we could enter , yet upon walking in there was two gentlement with hats on . Finally we arrived to table we waited about 20 min for the young man to take our order along the way a large party was seated about 10 to 15 ppl that was after 20 mins of waiting the table that was seated after us began getting foopd before us . Lastly we ordered spring rolls and never received them after begin told they were coming twice yet it was on our final bill food is expensive Chinese food we was never asked what where we celebrating ntn just not a great experience will never go back vegs was cold no taste i order noodles an chicken disk there was no noodles just chicken is vegs music was nice but extremely too loud to a point u have to scream to have a conversation . 0/10 for me
   

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10. A

    Ace

    New York City

    1 review

    1.0

    1 review

    Dined on 29 September 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    I came here to take my children out for fine dining at a local restaurant. My daughter (6) and son (2). Reservation was for 10:30 pm and we arrived at 10:11pm. We were seated right away and the hostess was AMAZING (warm, funny, welcoming) nothing short of perfect! We ordered drinks with the waitress (sprite and orange juice) and it took 20 minutes to come out. I had to ask the waitress for an eta on it first then she brought it out. It’s now 11:15 pm and no food. Ny children are restless and lethargic and most importantly hungry. We are vegetarian so our order consisted of mostly sides (boc choy, French fries, vegetable soup, mashed potatoes, vegetable fried rice, vegetable lomein). I waited and kept asking any waitress that would pass as ours seem to have been avoiding us. The hostess came to our table to check on us and we advised her we never got any food. She was shocked as it’s been an hour since we’ve been seated. She went to check on our food and came back apologetic and offered accommodations for the wait. This was more than our waitress has done. Again our waitress was avoiding us. I saw another waitress and asked her to cancel the food order and bring the bill for the drinks we had. It is now 12 am. We waited an hour and a half with no food. Our waitress came over and advised us that she spoke to the manager and they said we didn’t have to pay for the sprites and orange juice. There were several guests that came after us that were seated and served. A manager never came to us directly. We left out and the hostess was super apologetic. A man who I assumed was the manger was there as well as I expressed to the hostess what happened and he turned around and walked away. It was a terrible experience. After midnight I had to go home and cook dinner so that my children had something to eat.
    

    Le ChaiResponded on 1 October 2024

    Dear Ace, Thank you for sharing your experience at Le Chai. I sincerely apologize for the delays and lack of attentive service you encountered during your visit, especially with young children. It’s unacceptable that you had to wait an hour and a half for your meal, and I understand how frustrating that must have been. I appreciate your feedback, which is vital for us to improve. I want to make this right for you and your family. Please reach out to me at 929-273-2500 so we can discuss this further. We value your patronage and hope to restore your faith in us. Thank you for your understanding. Warm regards, Shanice Sampson General Manager Le Chai
    

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