Le Chai

Review summary

1. OT

   OpenTable Diner

   New York City1 review

   5.0

   Dined on 3 March 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   2nd time here and I loved it… my only complaint was they ran out of lamb chops… and that’s what I really wanted. Otherwise it was great
   

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2. T

   Tyra

   New York City1 review

   3.0

   Dined on 2 March 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   I left a review on yelp already explaining in better details but I suggest going in the early hours before 9pm I made the mistake of coming after 9 on a Saturday. They ran out of food and my table didn’t get greeted until like a hour after being seated they were understaffed and seem to had taken a lot of walk ins that Saturday. The front reception lady was super nice and the waiter we had was as well I totally understand getting a high number of customers unexpectedly I didn’t appreciate being served food and no drinks like we had to ask the waiter if we could get water… but he wasn’t our waiter he just decided to take our table because we were waiting for so long (and we made sure to tip him because he wasn’t so nice for that and overly kind) they did mess up our order ( the manger messed our order up not the waiter) but I think that was a bit of miss communication due to the music but he quickly fixed it I went for the shrimp pad Thai but they ran out of it so I had the steak instead i say all this to say I will be going back because I do not think the restaurant is bad nor the food I think they just had a high number of customers that day and they were not prepared for it (there were large parties coming in for walk ins) I think they took a lot of walk ins in the first part of the day and didn’t account for the reservations that were made but over all it’s a nice place
   

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3. OT

   OpenTable Diner

   New York City1 review

   2.0

   Dined on 2 March 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   My 1st time and half of the menu was unavailable “literally” at 7pm on a Saturday when asked why the waiter said idk we came in and was told that half the staff in the kitchen was asked not to come in. Food took for ever to get sent out to us, and the waiter was ready to take our order when we didn’t even had a menu at our table he left and went to get 1 menu then asked what we would like to order after he gives us the wine/liquor menu then he had to leave to get the food menu which took like like 10 mins the food was very small portions over all the service really sucked between appetizers main course and dessert we waited about and hour and 45 mins just waiting I would never return here for all they hype this was a very bad experience
   

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4. m

   myshel

   New York City14 reviews

   1.0

   Dined on 1 March 2025

   1. Overall 1
   2. Food 5
   3. Service 3
   4. Ambience 4

   Even though the food was good -we only had appetizers. There wasn’t any Asian chef so a lot of things on the menu wasn’t available . So a lot of the entrees we wanted -we were unable to get due to the circumstances. I would go again to see if I get a different experience than this time.
   

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5. F

   Free

   New York City1 review

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My experience was absolutely fantastic! The food was excellent from start to finish—from the starters to the desserts, every dish was delicious. I opted for the premium family-style menu, which allowed me to taste almost everything, and it did not disappoint!
   

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6. S

   Shanice

   San Francisco3 reviews

   5.0

   Dined on 21 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Shanice is the best. She made my experience and night! Thank you Le Chai!
   

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7. J

   Jerome

   New York City1 review

   1.0

   Dined on 17 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Decided to bring my partner here for what I hoped would be a special date night, but instead, we left feeling deeply disappointed and regretful for giving this restaurant a chance. The issues started the moment I ordered a Hennessy Sidecar. It was served in a rocks glass with ice—completely inappropriate for this classic cocktail, which should be presented in a martini or coupe glass. When I pointed this out to the waitress, instead of remaking the drink properly, they simply poured the already watered-down cocktail into a different glass. If you don’t know how to serve a drink correctly or aren’t willing to, it should not be on your menu. As for the food, we’ll never know. After waiting 2.5 hours for entrees that never arrived, we had no choice but to ask for the check and leave, hungry and frustrated. To make matters worse, the staff asked us to “give them another chance” and come back on a Thursday, claiming it’s their best night. Here’s a reality check: every night should be your best night. If you’re open for business, your customers deserve consistent, high-quality service—not excuses or special exceptions for certain days. This experience was an embarrassment from start to finish. If you can’t provide even the basics—correctly served drinks, timely meals, and decent service—then maybe being in the restaurant business isn’t for you. This was a complete waste of time and money, and I would never recommend this place to anyone.
   

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8. T

   Tei

   New York City4 reviews

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Drinks,food,ambience 20/20 you will not be disappointed
   

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9. N

   Nick

   New York City1 review

   1.0

   Dined on 16 February 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 5

   If I could give this restaurant zero stars, I would. From start to finish, this was a masterclass in poor service and mismanagement. Let me break down the nightmare: We arrived on time for our reservation, expecting a smooth experience. Instead, we were told to "wait a few minutes"… which turned into **45 grueling minutes** of standing in a cramped lobby. Staff brushed off our concerns with vague excuses ("the kitchen is backed up" or "we’re just seating another group"). If you can’t honor reservations, why offer them?
   

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10. Q

    Q

    New York City1 review

    5.0

    Dined on 14 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great experience, staff was very professional and provided excellent customer service. The food was great and excellent portions
    

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