Le Colonial - Lake Forest

Review summary

1. J

   Jill T.

   VIP

   Southwest Florida

   38 reviews

   5.0

   38 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Le Colonial Never disappoints. A great place to dine!
   

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2. J

   John

   VIP

   Chicago

   195 reviews

   5.0

   195 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Unusual but delicious lunch. Everything was excellent-tuna tartare, egg rolls.
   

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3. N

   Natasha

   Chicago

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my second visit to this location this year. Really love the Chicago location and was excited that we now have the Lake Forest one. My 2 friends and I wanted to celebrate the holidays by enjoying a nice evening with good food drinks and conversation. The restaurant was beautiful, yummy drinks, excellent entrees and our server, Anada was incredible. We were having such a wonderful time. Shortly after being served our deserts, our service came by with the bill and informed us that the manager, Paul wanted us to know that people with reservations were waiting for the table. (We had a reservation too). We asked to speak to him. We informed him that many others in the restaurant were already seated before us yet they were not being basically asked to hurry up and leave. He didn't provide a valid reason to us other than claiming they needed our table for 4 (even though there was an empty one beside us for 4). Our mood quickly went from happy and upbeat, to quiet and disappointed. This was humiliating to us, no one else in the reservation was being forced to hurry up and leave. He also told us that our reservation was made that day, it was not. I booked almost a week ago. Needless to say, if we ever go there again we will call to make sure Paul is not working that day. What a letdown. Thanks to Anada for making us feel special despite the circumstances. It made everyone very uncomfortable. Paul needs to put people first, his behavior was blatant and unacceptable.
   

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4. n

   norman

   VIP

   Chicago

   10 reviews

   3.0

   10 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Steak limited amount beef more veggies and lettuce Shrimp taste limited spice Good house salad and great Brussel sprouts did not serve bread. Duck limited taste
   

   Le Colonial - Lake ForestResponded 1 day ago

   Hello Norman, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our house salad and the Brussel sprouts. However, we're sorry to hear that our shrimp and duck dishes didn't meet your expectations. We appreciate your comments about the limited taste and we'll certainly take them into consideration as we continuously strive to improve our menu offerings. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Paul Passig General Manager
   

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5. M

   Miray

   Chicago

   9 reviews

   5.0

   9 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Le Colonial never disappoints! The food, ambience and service are always spot on!
   

   Le Colonial - Lake ForestResponded 1 day ago

   Hello Miray, Thank you so much for your kind words! We're thrilled to hear that you consistently enjoy our food, ambiance, and service at Le Colonial - Lake Forest. Your satisfaction is our top priority and it's always rewarding to hear we've hit the mark. We appreciate your feedback and look forward to welcoming you back soon! Best, Paul Passig General Manager
   

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6. K

   Kathleen

   Richmond

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   Service and drinks are excellent. Food is spicy and everything is hit with red pepper in different forms.
   

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7. D

   Dan

   VIP

   Chicago

   15 reviews

   2.0

   15 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   Our party of 6 was celebrating a milestone birthday, while the food was absolutely delicious, the service was extremely inattentive. Our server must have had far too many tables or was preoccupied with other tasks elevate in the restaurant because he seldom visited us. At the restaurants price point, I find this inexcusable and will likely not return with my family.
   

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8. T

   Tom

   VIP

   Chicago

   19 reviews

   4.0

   19 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Service was slow. Had to ask for someone to come and take a drink order and at 6:00 the restaurant was not busy. Food was excellent as usual and the space and decor are excellent.
   

   Le Colonial - Lake ForestResponded 1 day ago

   Hi Tom, Thank you for your review and for your continued patronage at Le Colonial - Lake Forest. We're sorry to hear that the service was a bit slow during your visit. We're always striving to provide prompt service, and we appreciate your patience. We hope to see you again soon for an even better dining experience! Respectfully, Paul Passig General Manager
   

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9. C

   Chris

   VIP

   Chicago

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything we ordered was excellent and the staff was great about suggesting dishes and cocktails/wine we would like.
   

   Le Colonial - Lake ForestResponded 1 day ago

   Hi, Thank you so much for your wonderful review. We're thrilled to hear that you enjoyed your dining experience at Le Colonial - Lake Forest. It's always great to know that our staff was able to suggest dishes that you would have otherwise missed. We're also glad that you found our offerings to be excellent. We noticed that you rated our value a bit lower. We're always striving to provide the best value possible and we hope you'll give us another chance to impress you. We look forward to welcoming you back soon! Best, Paul Passig General Manager
   

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10. j

    jean louise

    Chicago

    39 reviews

    3.0

    39 reviews

    Dined 7 days ago

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4

    We dined as a family, for my 60th birthday, which was post in the notes with the reservation. Not asking for elaborate fanfare, but considering it was a $450 bill, didn’t even get a HBD scrolled in my dinner plate with a sauce or extra flower in a drink. We dined early, so the place was not crowded and chaotic… simply felt like we were plug n’ play, get them in and out. We love Le Colonial in both locations, this was the first “flat” experience when dining. Hoping it was an off night, and my husband was very turned off to return again.
    

    Le Colonial - Lake ForestResponded 1 day ago

    Hey jean louise, We're sorry to hear that your dining fell short of what you have become accustomed too with in the Le Colonial Family. We strive to provide a memorable experience for all our guests, and it seems we fell short this time. We truly do value your patronage I can say personally this is not the way any guest should feel after dining with us. Your feedback is important to us and we will certainly take a focus on these small details and how they impact our guests as we continually work to improve our service. We hope that you'll consider returning for a more positive experience in the future. If I may be of any assistance kindly let me know. Best regards, Paul Passig General Manager
    

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