Legal Sea Foods - Copley Place

Review summary

1. A

   Alessandra

   New York City

   5 reviews

   2.0

   5 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Hostess did not properly greet you The waiter was very nice but so inexperienced The bar we were told could not make bloody Mary’s because they had no bloody Mary mix  they never cleared the table after we finished our appetizers and brought out the main course I had to ask them to take the empty dishes we asked for extra lemon and tartar sauce, and we were practically done with the meal by the time they brought it as well as the soy sauce and chopsticks for the sushi that was ordered  will not be going back there anytime soon
   

   Legal Sea Foods - Copley PlaceResponded 2 days ago

   Thanks for visiting us, Alessandra. We're truly sorry to hear about your disappointing experience at Legal Sea Foods - Copley Place. It's clear that we didn't meet your expectations, and for that, we apologize. We take your feedback seriously and will address this with our team to ensure we improve our service. We hope you'll give us another chance in the future to show you the high-quality service we're known for. Best, Legal Sea Foods - Copley Place Management Team
   

   Is this helpful?

   Report
2. M

   Mike

   New York City

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 1

   Awesome food. However this a shopping mall location and the atmosphere suffers for it. Very low energy and quiet experience even on a Saturday night. Other LS locations are much better if you want a fun and lively vibe to go with the good food.
   

   Legal Sea Foods - Copley PlaceResponded 2 days ago

   Thanks for the review, Mike! We're thrilled to hear that you enjoyed our food at Legal Sea Foods - Copley Place. We understand that your experience may have been affected by the location, and we appreciate your feedback on the atmosphere. We're constantly looking for ways to improve and your feedback is invaluable to us. We hope to see you again soon. Best regards, Maura Daniel, General Manager
   

   Is this helpful?

   Report
3. P

   Paul

   Orlando

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Dined at Legal many times Poor experience overall Food not cooked properly Poor service
   

   Legal Sea Foods - Copley PlaceResponded 2 days ago

   Thanks for visiting us, Paul. We're really sorry to hear about your recent experience at Legal Sea Foods - Copley Place. It's disappointing to hear that you didn't enjoy your meal and found our service below par. We always aim to deliver a great experience, and we regret that we missed the mark this time. Your feedback is important to us, and we'll certainly look into this. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

   Is this helpful?

   Report
4. M

   Mrs.

   Greater Boston

   11 reviews

   5.0

   11 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Wonderful service, great food and great turn around for a quick lunch! Have a happy holiday!
   

   Legal Sea Foods - Copley PlaceResponded 2 days ago

   Dear Guest, Thank you very much for the positive feedback! We are so pleased that you enjoyed your experience. Thanks so much for joining us and we look forward to serving you at your next visit! Best, Maura Daniel, General Manager
   

   Is this helpful?

   Report
5. OT

   OpenTable Diner

   VIP

   Greater Boston

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   The waitress was rude. I have never had a waitress treat a customer with such disrespect.
   

   Legal Sea Foods - Copley PlaceResponded 6 days ago

   Dear Guest, I would like to extend my sincere apologies for your experience at Legal Sea Foods. We appreciate the feedback and take these comments very seriously. If agreeable with you, I would like to learn more so that I may address the issues with my staff. Please contact me at 617-266-7775 at your convenience. Please ask for me or our assistant manager, Emma. Thank you for your time and I look forward to speaking with you soon. Best, Maura Daniel, General Manager
   

   Is this helpful?

   Report
6. CC

   CindyC

   Greater Boston

   1 review

   5.0

   1 review

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent waiters! Good food and good service -and all for a group of 12!
   

   Legal Sea Foods - Copley PlaceResponded on 10 December 2024

   Dear Cindy, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our food and service. It's always great to know that our team's efforts to provide excellent service are appreciated. We're also delighted to hear that you found value in your dining experience with us. We look forward to welcoming you back to our Copley location soon! Best regards, Maura Daniel, General Manager
   

   Is this helpful?

   Report
7. j

   jenny

   VIP

   New York City

   94 reviews

   4.0

   94 reviews

   Dined on 7 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   They burned our crab roll buns and still served them like that. They were charred black. Otherwise was fine. I like the lunch combo.
   

   Legal Sea Foods - Copley PlaceResponded on 10 December 2024

   Thanks for the review, Jenny! We're sorry to hear about your experience with our crab roll buns. We take all feedback seriously and will address this issue with our team. We're glad to hear that you liked the lunch combo. We hope to see you again soon at Legal Sea Foods - Copley Place. Best regards, Maura Daniel, General Manager
   

   Is this helpful?

   Report
8. C

   Carol

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was outstanding and the food was very good if a bit under seasoned. The servers did a great job of managing a large party and making us feel special. They were friendly and attentive and made the evening fun.
   

   Legal Sea Foods - Copley PlaceResponded on 7 December 2024

   Thanks for the feedback, Carol! We're thrilled to hear that you and your group enjoyed your visit to our Copley location. We always aim to make our guests feel special and it's great to know we succeeded in your case. We appreciate your comments about the seasoning and we're always looking for ways to improve. We hope to see you again soon! Best regards, Maura Daniel, General Manager
   

   Is this helpful?

   Report
9. B

   Bill

   VIP

   Greater Boston

   9 reviews

   5.0

   9 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff was very attentive and helpful towards our 18 months old grandson. Food was excellent all around!
   

   Legal Sea Foods - Copley PlaceResponded on 2 December 2024

   Dear Bill, Thank you very much for the positive feedback! We are so pleased that you enjoyed your experience. Thanks so much for joining us and we look forward to serving you at your next visit! Best, Maura Daniel, General Manager
   

   Is this helpful?

   Report
10. J

    John

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on 30 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Nice dinner with good food. Our waiter was attentive.
    

    Legal Sea Foods - Copley PlaceResponded on 2 December 2024

    Dear John, Thank you very much for the positive feedback! We are so pleased that you enjoyed your experience. Thanks so much for joining us and we look forward to serving you at your next visit! Best, Maura Daniel, General Manager
    

    Is this helpful?

    Report