LEVEL8IGHT The Sky Bar

Review summary

1. W

   Will

   Oxford

   1 review

   5.0

   1 review

   Dined on 9 November 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 4

   My girlfriend and I went in a date here last night and it was incredible, the drinks were amazing and the waiting and bar staff were all happy for a chat and really seemed to love what they do. If I was to say anything negative it was that the live music made it difficult to have a conversation with my girlfriend sat 2 feet away and as such we had to leave before the 2nd group started rather than stay for more drinks. Other than that, we were each given a glass of Prosecco for the occasion of our date which we really appreciated and we will definitely come back soon
   

   LEVEL8IGHT The Sky BarResponded on 12 November 2024

   Thank you for taking the time to leave this review! We're so glad you enjoyed the drinks and the service. We appreciate your feedback on the live music and will work on finding a better balance for conversation. We’re happy you enjoyed the Prosecco, and we look forward to welcoming you both back soon! Othoniel Cisneros Bars & Outlets Manager
   

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2. C

   Carlean

   Dorset

   1 review

   2.0

   1 review

   Dined on 7 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   If your looking for views, opulence and fine food. Forget it. Opulence that you would except with the Hilton name and gallery of photos I'm sure they don't belong to this venue. The floor was sticky, tables old the chairs I think they took from my church. The staff just looked irritated by our presence I asked for a proper table as they gave us a coffee table with sofas I have elderly parents and ask for the table 2 rounds put together. The food was AWFUL I picked up a sandwich and water ran out probably left in the fridge uncovered everything except the scones was heavy fake and lack luster. My decaf oatmilk latte had a soapy taste to it. Very disappointing would of complained but parent told me to let it go. I feel they are trying to make money from an area that is used more at night.
   

   LEVEL8IGHT The Sky BarResponded on 12 November 2024

   Thank you for your feedback. Providing a comfortable atmosphere, high-quality food, and attentive service are always our priorities, We’re sorry to hear the experience didn’t meet expectations and we appreciate your insights as we always work to enhance the experience. I’ll reach out to you directly regarding this, and we hope you’ll consider giving us another chance in the future. Othoniel Cisneros Bars & Outlets Manager
   

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3. E

   Elizabeth

   Dorset

   1 review

   1.0

   1 review

   Dined on 1 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Reserved a table, when we arrived it was full with a private function. Looked round no table reserved that we could find. Function guest kept asking us why we were there and that it was a private function. Couldn't get to bar to ask member of staff, too busy. Think someone could have let us know , as we were celebrating a 21st birthday and it was spoilt. We left
   

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4. E

   Emma

   Bristol

   1 review

   5.0

   1 review

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I've had quite a few high afternoon teas with prosecco etc but I have to admit that this was the best afternoon tea I have ever had. From the delicate finger sandwiches to the amazing selection of cakes, and of course wonderful scones, all washed down with a glass of prosecco and fine English tea. The only thing I would say is that it's a very generous portion with lots of cakes and 3 scones (that's just the single person one!) and definitely value for money!!!
   

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   LEVEL8IGHT The Sky BarResponded on 28 October 2024

   Thank you for sharing your experience! We're so glad you had a memorable time with us and enjoyed every bite. It’s great that the portions felt generous and worth it! We can’t wait to welcome you back for another relaxing afternoon soon. Othoniel Cisneros Bars & Outlets Manager
   

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5. M

   Michelle

   Dorset

   1 review

   3.0

   1 review

   Dined on 21 October 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Booked cocktails in sky bar which were lovely. Afternoon tea down in the restaurant to be told the restaurant closed. Was not offered any hot drinks with the afternoon tea. Bread was also dry. Also made a special request online for daughter’s birthday which was not completed. When question the server said she did not see this.
   

   LEVEL8IGHT The Sky BarResponded on 24 October 2024

   Thank you for sharing your experience. While we’re glad you enjoyed the Sky Bar cocktails, we apologize for the issues during your afternoon tea, including the restaurant closure and missed birthday request. This is not the standard we aim for, especially on special occasions. I’ll contact you directly to address this and ensure we make it right. Othoniel Cisneros Bars & Outlets Manager
   

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6. C

   Charles

   Dorset

   1 review

   1.0

   1 review

   Dined on 28 September 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   Really disappointed to see the changes that have adversely affected the ambiance and vibe. The food should have remained downstairs. The Sky bar should actually be a bar, not a space with funeral piano playing!
   

   LEVEL8IGHT The Sky BarResponded on 30 September 2024

   Thank you for your feedback, We apologize if the vibe wasn't what you expected. On Fridays and Saturdays, we have soft live music until 9:00 PM while dinner is served, then switch to a more lively band afterwards. We hope you’ll give it another try and enjoy the full experience. Othoniel Cisneros Bar Manager
   

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7. M

   Mia

   London

   1 review

   2.0

   1 review

   Dined on 14 September 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 1

   Used to be somewhat classy but has gone down hill. Cocktails were 10/10, best espresso martini I’ve ever had. But live music and clientele weren’t great
   

   LEVEL8IGHT The Sky BarResponded on 16 September 2024

   Thanks for your feedback! We’re glad you enjoyed the cocktails, especially the espresso martini. I’m sorry to hear the atmosphere wasn’t to your liking during your visit. We’d love to have you back soon and change your mind! Othoniel Cisneros Bar Manager
   

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8. P

   Peter

   London

   1 review

   2.0

   1 review

   Dined on 23 August 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 1

   It was for a big birthday pre dinner drink , I just thought it would be a lot more upmarket. Seemed a bit tatty , and the outside area stank of stale gas. Really disappointing!
   

   LEVEL8IGHT The Sky BarResponded on 16 September 2024

   Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations, especially for such a special occasion. We'll address the concerns you raised about the venue and the outdoor area. We appreciate your input and hope you’ll give us another chance in the future. Othoniel Cisneros Bar Manager
   

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9. J

   Jenna

   Dorset

   2 reviews

   1.0

   2 reviews

   Dined on 20 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Absolutely gutted if I’m honest. I came here a week ago and was impressed by the service and how the food looked. I booked for my 40th birthday yesterday for afternoon tea. Stale bread for the sandwiches, the sweet treats were insanely rich and overwhelming. The balance of sweet and savoury wasn’t balanced. The service wasn’t the same as when we previously visited. It was a treat coming to the Hilton and after the year of ill health I’ve been through I was so looking forward to coming here. A sandwich from Asda is fresher… Absolutely let down if I’m honest and wondering what on earth we paid almost £100 for. The afternoon tea for two was £65 then the two cocktails at £14 each… They couldn’t even get the right glass for a vodka martini.
   

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10. E

    Emma

    Dorset

    1 review

    5.0

    1 review

    Dined on 3 August 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Band Ben Brown were incredible, great vibes, great songs. Drinks took quite a long time to get served and be made but were unique.
    

    LEVEL8IGHT The Sky BarResponded on 5 August 2024

    Thank you for your feedback! We’re so glad you enjoyed Ben Brown’s performance and the vibes. Sorry about the wait time for drinks on that night, we appreciate your patience and are happy to hear you found them unique! Othoniel Cisneros Bars & Outlets Manager
    

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