Liz & Chain Rooftop Bar

Review summary

1. F

   Frederique

   Hungary

   1 review

   5.0

   1 review

   Dined on 19 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   À ne pas manquer si vous allez à Budapest ! Incroyable !
   

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2. H

   Hopfer

   Hungary

   4 reviews

   5.0

   4 reviews

   Dined on 4 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience was fascinating as usual. Adam, our waiter has exceeded our expectations when he brought out a special cutter and ashtray for the cigars, without having to ask for it. The cocktails were amazing and the staff is incredibly caring, they look out for the smallest details that can improve the stay of the guests. Can only recommend. Thank you Adam for the exceptional service :)
   

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3. L

   Lucy

   Hungary

   1 review

   1.0

   1 review

   Dined on 4 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   We booked a table and it happened to rain, so they sat us outside next to a small fire and under a umbrella, before even saying hello they said we only had a certain amount of time as someone else had booked outside soon (not many seats outside that were covered) but we was sat there for 20 minutes almost and had nobody else come up to us to ask if we wanted to order anything, the last time we was here too it took us 3 times asking for our bill to get it and pay, even then we had to go inside and ask for it for them to say they couldn’t find our table on the system. Just seems very disorganised from our POV and they only seem to care about bigger groups other than that at-least the view is nice
   

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4. R

   Rachel

   Orlando

   1 review

   5.0

   1 review

   Dined on 3 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Unreal cocktails service and total vibe, would highly recommend, thank you for a lovely evening
   

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5. A

   Ali

   Hungary

   4 reviews

   1.0

   4 reviews

   Dined on 24 September 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   "For the first time in my life, I experienced racism. I have never felt this way before. There was no place for me at the table; I was placed in the farthest corner, where there was no proper lighting or service. I informed the head of staff, but he responded to me with sarcasm. He then sent one of the employees to tell me to wait for a short while, but I ended up waiting for over an hour. I had arrived on time, even 15 minutes early, yet the way I was treated was incredibly disappointing and far below my expectations. They were mocking me in English, and their behavior was extremely rude and disrespectful. I truly believe that people should be treated with respect regardless of their appearance, skin color, or religion. I will never return to this place, which I once believed would be one of the most beautiful places I wanted to visit. Unfortunately, this terrible experience has wasted my time and disrupted my schedule. I traveled all the way from Kassel, Germany, expecting to enjoy a wonderful evening, but instead, I was met with such poor treatment. Please make sure to take this matter seriously. I can't even bring myself to say thank you, but I feel compelled to do so, as this is what I’ve been taught by my father and my community in Germany: tolerance and that all people, regardless of their color or religion, should be treated equally. Thank you for this extremely disappointing experience."
   

   Liz & Chain Rooftop BarResponded on 3 October 2024

   Dear Ali, We are truly sorry to hear that your experience did not meet your expectations. At our hotel, we are committed to treating every guest equally with the level of the utmost respect and care. Please rest assured that we take your concerns seriously and will investigate the situation internally. We truly hope to have another opportunity to offer you the exceptional service and hospitality we are known for. Wishing you all the best and kind regards, Gabor Ringl Bar Operations Supervisor
   

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6. M

   Mátyás

   Hungary

   1 review

   4.0

   1 review

   Dined on 24 September 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   The only thing bothering me about the place is that they have cheap materials at least with chairs and lamps and things. If you put a x5 multiplier on the price of a glass of wine, don’t furnish your place with plastic ikea lamps.
   

   Liz & Chain Rooftop BarResponded on 29 September 2024

   Dear Mátyás, Thank you for taking the time to write a review. We appreciate your comment and regret to hear that you were disappointed with the quality of our materials. At the Liz & Chain Rooftop Bar, sustainability is a way of life and mission, that’s why we offer only BIO and organic wines which resulted in an increase in our wine prices. In the future, we will try to expand the list of our wine suppliers and look for more budget-friendly solutions in the selection of wines. We aim to provide all of our Guests a high-quality experience, and we hope you will give us a chance to regain your confidence next time around. Kindest regards, Gabor Ringl Bar Operations Supervisor
   

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7. B

   Bomi

   Hungary

   1 review

   5.0

   1 review

   Dined on 21 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The atmosphere, food, and service were good. However, it was unfortunate that we were assigned to the inside of the rooftop despite having the same reservation, so we could not fully enjoy the night view. We asked to be moved to a corner seat, but she said someone else had already made the reservation, so I thought that was why, but why was it empty until we left?
   

   • 

   Liz & Chain Rooftop BarResponded on 29 September 2024

   Dear Bomi, First, we would like to express our most sincere gratitude towards you for taking your precious time to share feedback about your experience at Liz & Chain Rooftop Bar. Following our reservation policy, we provide the tables with the most beautiful views to guest's arrival in order. In this case, we always try our best and offer to move to a table with a better view if it becomes vacant. The explanation of the empty table is that our policy states that we have to keep the table for 20 minutes even if the reservation is late, before we can offer it to another guest. We genuinely hope that we will have the opportunity of welcoming you again in the future! Kindest regards, Gabor Ringl Bar Operations Supervisor
   

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8. V

   Valentina

   Hungary

   1 review

   5.0

   1 review

   Dined on 20 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place with stunning view of the city. Both drinks and food were delicious. Service quick and professional. Highly tecomnended for a special evening.
   

   Liz & Chain Rooftop BarResponded on 22 September 2024

   Dear Valentina, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at the Liz and Chain Rooftop Bar. We hope you’ll visit us again soon. Kindest regards, Gabor Ringl Bar Operations Supervisor
   

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9. E

   Eszter

   Hungary

   3 reviews

   5.0

   3 reviews

   Dined on 17 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and ambience, creative signature cocktaisl, best view of Budapest!!
   

   Liz & Chain Rooftop BarResponded on 22 September 2024

   Dear Eszter, Thank you for taking a moment to share your experience at the Liz & Chain Rooftop Bar. We are so pleased to hear you liked the ambience, cocktails and the view. We look forward to welcoming you back again soon. Kindest regards, Gabor Ringl Bar Operations Supervisor
   

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10. K

    Karen

    Birmingham

    1 review

    1.0

    1 review

    Dined on 16 September 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Arrived for our reservation for our last night in budapest. Reservation made 2 months in advance. Only to be told by staff at the hotel that the bar was closed for a private booking. No communication at all from the bar. Even received an email the day before asking me to confirm the booking, and an email that night saying we hope you enjoyed your visit. Absolutely disrespectful. Terrible service. Do not recommend.
    

    Liz & Chain Rooftop BarResponded on 22 September 2024

    Dear Karen, We are truly sorry for the disappointing experience you had with us and we understand how upsetting it must have been. We already investigated the breakdown in communication and took immediate steps to eliminate the issue. We take full responsibility for this mistake. Please reach out to us the next time you're in Budapest, and we’ll make every effort to provide the exceptional service you deserve. Wishing you all the best! Kindest regards, Gabor Ringl Bar Operations Supervisor
    

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