L'MOUR Restaurant & Lounge

Review summary

1. A

   Adam

   London1 review

   1.0

   Dined on 14 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited for over an hour for a table eventhough I had a booking then waited another 40 minutes for the food I was having to sit so close to other people we were practically sharing tables and when the food did come it was absolutely terrible. And the service was also shocking not from the the waiters but from the people in charge poorly managed
   

   Is this helpful?

2. P

   Precious

   London1 review

   2.0

   Dined on 25 January 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   The first thing that threw me off was the fact that lmour doesn’t exist, as they rebranded to Blac and changed the menu. The service was very slow, workers was getting orders mixed up. The food was 3/10, we ordered seasoned chip ( I don’t remember what it was called but it had chill flakes on them) which was cold and tasteless. They decided to replace the chips and we chose plain chips instead, this was extremely dry as there was no salt on it. The only flavourful that I ordered was the peri wings and grilled chicken burger. Additionally the music was extremely loud, to the extent that the waiters couldn’t hear what was being said, visa versa. Overall I was not satisfied with the service and food, If you want an intimate, calm experience I would not recommend coming the BLAC (previously known as L’Mour )
   

   Is this helpful?

3. p

   parth

   London1 review

   1.0

   Dined on 11 January 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Firstly, the name displayed outside the restaurant was incorrect, which caused some confusion upon arrival. Additionally, the service was extremely slow. We waited a long time for our food, and after a considerable delay, we ordered the brownie with vanilla. Unfortunately, we had to wait for 65 minutes before it was finally served. To our disappointment, the brownie arrived cold and without the vanilla as requested. While I appreciate that we were not charged for the brownie, this did not compensate for the time wasted waiting for an order that was not fulfilled as expected.
   

   Is this helpful?

4. T

   Tufayel

   London1 review

   1.0

   Dined on 3 January 2025

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 1

   I was extremely cold upstairs while eating. Me and my partner were shivering and eating our meal from 6.00 to 7.30pm. Over 1.5 hours we were shivering , having to put our coats on while we was eating. The couple and tables next to us were saying the same. Really dissapointed.
   

   Is this helpful?

5. D

   Dimuthu

   London1 review

   3.0

   Dined on 2 January 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Was difficult to find the place as they have changed the name and never informed. Place looks nice unfortunately no heating. We were suffering through out. The staff said the cold air comes through the doors, not a good place during cold weather. We had to pit our coats back on while having food. Staff were so nice and polite, food was average. Management should do something about the heating during winter.
   

   Is this helpful?

6. K

   Khybo

   London1 review

   3.0

   Dined on 1 January 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   The lounge is now called Blac lounge , customer service is not great and had to wait a long time to even order . Shisha is £37 which is also a high ask considering other lounges ranging around the £30 price mark.
   

   Is this helpful?

7. K

   Khalid

   London1 review

   3.0

   Dined on 23 December 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   The food was not bad however the restaurant has changed its name to BLAC and this was not informed to me so I was outside for around 5 minutes walking up and down the road and only when I went inside I was told. The music was also very loud and the waiter couldn’t hear us. Overall the food was good but a bit pricey
   

   Is this helpful?

8. A

   Abdul

   London1 review

   1.0

   Dined on 23 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I had a very disappointing experience. The customer service was incredibly poor—staff were inattentive and unhelpful throughout my visit. To make matters worse, I was charged extra for an item I never ordered, and when I brought it up, they didn’t seem interested in resolving it. The discrepancies between the menu prices and the receipt were shocking. The prices on the receipt were noticeably higher than what was stated on the menu. It felt dishonest and unprofessional. On top of all that, the food took over an hour to arrive, and when it finally did, it was subpar at best—not worth the wait. Overall, it was a terrible experience, and I wouldn’t recommend this place to anyone unless they make serious improvements to their service and operations.
   

   Is this helpful?

9. H

   Hasin

   London1 review

   1.0

   Dined on 22 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The restaurant is closed, OpenTable should not allow it to be booked
   

   Is this helpful?

10. A

    Annie-mae

    London1 review

    1.0

    Dined on 14 November 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Food was bad and very bland for the price I could of cooked better myself and the service was awful the whole time they were rushing us with everything even though it was quite , left a special note to bring out a happy birthday dessert and they didn’t do that either I would not reccomend
    

    Is this helpful?